| 用模糊特征量化方法进行顾客满意度测评 |
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| 引用本文： | 史迎曦 朱天星 贺莉. 用模糊特征量化方法进行顾客满意度测评[J]. 吉林工学院学报, 2005, 26(4): 323-326 |
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| 作者姓名： | 史迎曦 朱天星 贺莉 |
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| 作者单位： | [1]东北财经大学统计系,辽宁大连116023 [2]沈阳工业大学理学院,辽宁沈阳110023 [3]长春工业大学基础科学学院,吉林长春130012 |
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| 基金项目： | 辽宁省教育厅青年基金（B）资助项目（20040279） |
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| 摘 要： | 尝试用模糊特征量化方法对顾客满意度进行测评，并结合实例对评判模型和指标体系的构建和测评步骤做了简要介绍。
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| 关 键 词： | 顾客满意度 模糊特征 指标体系 |
| 文章编号： | 1006-2939（2005）04-0323-04 |
| 收稿时间： | 2005-08-24 |
| 修稿时间： | 2005-08-24 |
Fuzzy attribute quantification method to evaluate customer satisfaction-rate |
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| SHI Ying-xi, ZHU Tian-xing, HE Li. Fuzzy attribute quantification method to evaluate customer satisfaction-rate[J]. Journal of Jilin Institute of Technology, 2005, 26(4): 323-326 |
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| Authors: | SHI Ying-xi ZHU Tian-xing HE Li |
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| Affiliation: | 1. Department of Statistics, Dongbei University of Finance and Economies, Dalian 116023, China ; 2. School of Basic Science, Shenyang University of Technology, Shenyang 110023, China; 3. School of Basic Sciences, Changehun University of Technology, Changehun 130012, China |
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| Abstract: | The fuzzy attribute quantification method is used to evaluate customer satisfaction-rate. With a practical example, we simply introduce the evaluation model, the index system establishment and evaluation process. |
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| Keywords: | customer satisfaction-rate fuzzy attributes index system |
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