Improving End User Behaviour in Password Utilization: An Action Research Initiative |
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| Authors: | Danuvasin Charoen Murali Raman Lorne Olfman |
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| Institution: | (1) Graduate School of Business Administration, National Institute of Development Administration (NIDA), Bangkok, Thailand;(2) School of Business and Economics, Monash University, Sunway Campus, Selangor, Malaysia;(3) School of Information Systems and Technology, Claremont Graduate University, Claremont, USA |
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| Abstract: | This paper is about the design and implementation of techniques and strategies to improve end user behavior in the utilization
of passwords within a formal setting. The researchers were requested to investigate the issues inherent in the password management
and utilization procedure within the client organization and thereby improve end user behavior in utilization of passwords
within the organization. The researchers completed an action research study and successfully implemented a training program
to improve system users’ behavior related to passwords. They used a unique approach by designing training for creating passwords
to fit with theories pertaining to human memory. In addition, the researchers also created and delivered security awareness
training. The end users of the target information systems reported that after training they were able to use strong passwords
(A strong password in our organization is one that has 15 characters with at least two numbers and one symbol) without writing
them down. Requests to the help desk for password resets decreased. Users also reported that they are much more aware of security
threats.
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| Keywords: | Action research Security Passwords Memory Training |
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