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Organization Performance Evaluation Using System Thinking: A Study in Brazilian Chemical Organizations Models
Authors:Luciana Oranges Cezarino  Flavio Hearnoux Junior  Hamilton Luiz Correa
Affiliation:(1) Business Department, University of Sao Paulo, Sao Paulo, SP, Brazil;(2) FEA-USP, Guiana Inglesa Street, 450 Apt. 63B, Ribeir?o Preto, SP, 14075-210, Brazil
Abstract:System thinking allows companies to use subjective constructs indicators like recursiveness, cause-effect relationships and autonomy to performance evaluation. Thus, the question that motivates this paper is: Are Brazilian companies searching new performance measurement and evaluation models based on system thinking? The study investigates models looking for system thinking roots in their framework. It was both exploratory and descriptive based on a multiple four case studies strategy in chemical sector. The findings showed organizational models have some characteristics that can be related to system thinking as system control and communication. Complexity and autonomy are deficiently formalized by the companies. All data suggest, inside its context, that system thinking seems to be adequate to organizational performance evaluation but remains distant from the management proceedings.
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