| 读者满意--图书馆服务的本质 |
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| 引用本文： | 陈艳,许秀. 读者满意--图书馆服务的本质[J]. 科技情报开发与经济, 2005, 15(7): 43-44 |
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| 作者姓名： | 陈艳 许秀 |
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| 作者单位： | 湖南理工学院图书馆,湖南,岳阳,414000;湖南理工学院图书馆,湖南,岳阳,414000 |
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| 摘 要： | 为了使图书馆的服务让读者满意，图书馆应该强化服务意识，讲究服务风格。提高服务水平，营造幽静的阅读环境，注意服务手段及方式的多元化，加强图书馆的文化建设并完善服务制度。
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| 关 键 词： | 图书馆 服务手段 阅读环境 服务风格 |
| 文章编号： | 1005-6033(2005)07-0043-02 |
| 修稿时间： | 2005-01-22 |
Readers' Satisfaction: the Principle of Library's Service |
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| CHEN Yan,XU Xiu. Readers' Satisfaction: the Principle of Library's Service[J]. Sci-Tech Information Development & Economy, 2005, 15(7): 43-44 |
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| Authors: | CHEN Yan XU Xiu |
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| Abstract: | In order to make the readers satisfy library's service, the library should strength the service consciousness, pay great attention to the service st yle, and increase the service level, construct a peaceful and secluded environme nt for reading, pay attention to the diversification of the service means and mo des, and strength library's cultural construction and perfect the service system . |
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| Keywords: | library service means reading environment service style |
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