| 如何提升通信企业客户满意度 |
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| 引用本文： | 耿一飞. 如何提升通信企业客户满意度[J]. 科学之友, 2006, 0(3) |
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| 作者姓名： | 耿一飞 |
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| 作者单位： | 朔州通信分公司 山西朔州036000 |
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| 摘 要： | 通过对通信客户满意度分析,以服务营销的理论为指导,提出一些比较可行的改良措施,以达到提升企业的服务水平和竞争能力的目的。
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| 关 键 词： | 通信 企业 客户满意度 |
On How to Enhance Customer Satisfaction of Communication Enterprise |
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| Geng Yifei. On How to Enhance Customer Satisfaction of Communication Enterprise[J]. Friend of Science Amateurs, 2006, 0(3) |
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| Authors: | Geng Yifei |
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| Abstract: | Under the guidance of serving market theory, by the analysis of customer satisfaction, the paper presents some feasible measures to enhance the service level and competition capability of enterprise. |
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| Keywords: | communication enterprise customer satisfaction |
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