| 关注读者信息需求 提升读者服务质量——绍兴图书馆报刊阅览室读者调查与分析 |
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| 引用本文： | 张东雄.关注读者信息需求 提升读者服务质量——绍兴图书馆报刊阅览室读者调查与分析[J].科技情报开发与经济,2010,20(14):111-114. |
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| 作者姓名： | 张东雄 |
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| 作者单位： | 绍兴图书馆,浙江绍兴,312000 |
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| 摘 要： | 通过对绍兴图书馆报刊阅览室的读者进行调查和分析,探讨了读者对阅览室环境及各项服务工作的满意程度,并对读者个人信息、阅读行为等进行了细致的统计与分析,对读者的意见建议进行了整合。
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| 关 键 词： | 公共图书馆 读者需求 读者调查 服务水平 |
Paying Attention to Readers' Information Demands and Improving the Quality of Service——The Investigation and Analysis on Readers in Newspapers and Periodicals Reading Room of Shaoxing Library |
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| ZHANG Dong-xiong.Paying Attention to Readers' Information Demands and Improving the Quality of Service——The Investigation and Analysis on Readers in Newspapers and Periodicals Reading Room of Shaoxing Library[J].Sci-Tech Information Development & Economy,2010,20(14):111-114. |
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| Authors: | ZHANG Dong-xiong |
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| Institution: | ZHANG Dong-xiong |
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| Abstract: | Through the investigation and analysis on readers in newspapers and periodicals reading room of Shaoxing Library,this paper probes into the satisfaction degree of readers for the environment of the reading room and all services of the library,makes meticulous statistical analysis on readers’personal information,and reading behavior,etc.,and integrates the the opinions and suggestions of readers. |
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| Keywords: | public library readers＇demand investigation of readers service livel |
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