基于MR定位技术的客服支撑综合应用系统的开发及应用

 随着3G时代的到来,为实现对客户服务的有效支撑,进一步提升用户感知度,云南联通提出了全新MR定位算法,并开发了基于该技术的客服支撑系统,实现了网络投诉问题自动分析和统一解释、用户投诉地点自动定位和投诉问题处理闭环管理,有效地提升了用户感知度,树立了良好的联通品牌形象.

Customer support integrated application system development and applications based on MR positioning technology

With the advent of 3G era,for the realization of effective support for customer service to further enhance the user perception,Yunnan Unicom propozed a new MR positioning algorithm,and based on the algorithm developed the customer service support system.The customer support system not only can automatically analyze the network complaints and make a uniform interpretation of the complaints,but also can automatically locate the user complaint location and made complaints closed-loop processing.Therefore,to effectively enhance the user perception,it established a good brand image of China Unicom.