| ITIL服务支持管理在信息系统工程运行维护阶段监理中的应用 |
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| 引用本文： | 尉林明,赵辰,孙傲宇.ITIL服务支持管理在信息系统工程运行维护阶段监理中的应用[J].北京联合大学学报(自然科学版),2004,18(3):30-34. |
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| 作者姓名： | 尉林明 赵辰 孙傲宇 |
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| 作者单位： | 北京联合大学,信息学院,北京,100101;北京国研网络信息有限公司,北京,100010 |
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| 摘 要： | ITIL是IT服务管理的最佳实践，其主要思想是将管理工作流程化，具有很强的可操作性。运行维护阶段是信息系统工程建设的最后一个阶段，其根本目标是实现用户需求。在运行维护阶段引入ITIL服务支持管理，可以归纳出日常管理流程，进而总结出监理要点，更有效地对信息系统的运行维护过程进行控制，有利于信息系统更加顺利正常地投入运行。
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| 关 键 词： | 信息系统工程监理 服务支持管理 运行维护 IT服务 ITIL 流程 |
| 文章编号： | 1005-0310(2004)03-0030-05 |
| 修稿时间： | 2004年4月1日 |
The Application of the ITIL Service Supporting Management in the Information Engineering Operation & Maintenance Supervision |
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| YU Lin-ming,ZHAO Chen,SUN Ao-yu.The Application of the ITIL Service Supporting Management in the Information Engineering Operation & Maintenance Supervision[J].Journal of Beijing Union University,2004,18(3):30-34. |
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| Authors: | YU Lin-ming ZHAO Chen SUN Ao-yu |
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| Institution: | YU Lin-ming~1,ZHAO Chen~1,SUN Ao-yu~2 |
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| Abstract: | ITIL is the best practice of IT service management.Its main idea is to make the managing flow more controllable. The Operation & Maintenance is the last period of Information System Engineering construction. Its basic goal is to meet the user's requirement. Introducing ITIL service supporting management in the period of operating & maintenance can sum up the daily management flow, summarize the main points of supervision, control the operation & maintenance procedure of the information system more effectively, and help the information system smoothly and normally putting into operation. |
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| Keywords: | information engineering supervision information engineering operation & maintenance IT service ITIL the flow |
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