| 提高图书馆服务质量的途径探讨 |
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| 引用本文： | 张存娟.提高图书馆服务质量的途径探讨[J].科技情报开发与经济,2012,22(9):42-43. |
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| 作者姓名： | 张存娟 |
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| 作者单位： | 安庆师范学院图书馆,安徽安庆,246011 |
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| 摘 要： | 以组织氛围理论和需求层次理论为依据,以图书馆员为对象,从图书馆管理的角度,探讨了提高图书馆服务质量的有效途径。
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| 关 键 词： | 图书馆 服务质量 组织氛围 需求层次 工作满意度 |
Probe into the Paths for Improving Library's Service Quality |
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| ZHANG Cun-juan.Probe into the Paths for Improving Library's Service Quality[J].Sci-Tech Information Development & Economy,2012,22(9):42-43. |
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| Authors: | ZHANG Cun-juan |
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| Institution: | ZHANG Cun-juan |
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| Abstract: | Based on the organizational climate theory and the need hierarchy theory,and taking the librarian as the research object,this paper probes into some effective paths for improving library’s service quality from the angle of library’s management. |
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| Keywords: | library service quality organizational climate hierarchy of needs job satisfaction |
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