| 引入问题管理机制 提升高校图书馆服务质量 |
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| 引用本文： | 施怡蔚.引入问题管理机制 提升高校图书馆服务质量[J].科技情报开发与经济,2010,20(32):3-5. |
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| 作者姓名： | 施怡蔚 |
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| 作者单位： | 南京师范大学图书馆,江苏南京210046 |
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| 摘 要： | ＂问题管理＂是管理学四大模式之一。论述了图书馆引入问题管理机制的必要性,依据问题管理的理论和方法,提出了图书馆问题管理组织实施的方法和流程。
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| 关 键 词： | 问题管理 图书馆 人本管理 服务质量 |
Introducing the Problem Management Mechanism to Improve the Service Quality of University Library |
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| SHI Yi-wei.Introducing the Problem Management Mechanism to Improve the Service Quality of University Library[J].Sci-Tech Information Development & Economy,2010,20(32):3-5. |
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| Authors: | SHI Yi-wei |
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| Abstract: | The problem management is one of the four modes of the management theory. This paper expounds the necessity of library’s introducing the problem management mechanism, and according to the theory and method of the problem management, puts forward some methods and flows of organizing and implementing the problem management in the library. |
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| Keywords: | problem management library people-based management service quality |
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