Enhancing Collaborative Learning in a Blended Learning Environment: Applying a Process Planning Model

The research reported here was undertaken in a blended learning environment where contact tuition is “blended” with computer-supported (online) learning. The context is a developing country (South Africa). After completion of two full cycles of an action inquiry the planning for the third cycle was undertaken according to an existing process planning model which was originally developed for the design and planning of team-based action learning and action research (ALAR) projects. The illustration of the application of the model focuses on the aspect of student collaboration in a blended learning environment and shows how the original process planning model was adapted and applied during the re-planning phase of the project. The final deliverable is a set of action plans for future collaborative learning that could strengthen student-centred learning experiences in a context which still bears the scars of an unfortunate segregated past.     

Action Research on Land Management in the Western Amazon, Peru – A Research Process, Its Outcomes and the Researcher’s Role

The article explores the action research process throughout a land management research project, with the ambition to reflect upon action research as a working approach. It is shown how this process is experienced from a researcher’s point of view and it critically analyses its methodology and process, outcome and the role of the action researcher.The learning environment known to farmers and framed by local institutions and practical experimentation, embedded in the local worldview, constituted a necessary starting point for achieving motivation and practical outcomes. Tight feedback loops between practice and reflection enabled joint learning and innovation and rapid implementation of measures suggested by the farmers. The approach could be particularly useful for local NGOs and local universities.     

Organizing for Research and Action: Implementing Action Researcher Networks

The article describes and analyzes the process by which action researchers transcend boundaries—including discipline and institutional boundaries, as well as those between academia and industry—to develop effective action researcher networks. The particular empirical setting explored is that defined by the CO-IMPROVE project, a European Union-funded project which addresses the facilitation of collaborative improvement of operations practice and performance in the extended manufacturing enterprise through collaborative action learning among both managers and researchers.     

Using Action Research to Implement Selective Waste Collection Program in a Brazilian City

The objective of this paper is to study and report upon the elaboration of a selective waste collection program in a Brazilian city through action research; the overarching goal is that all knowledge generated may serve as a basis of information and reference to aid in decision making for similar programs globally. The municipality chosen was São Lourenço in the state of Minas Gerais. The implementation of the selective waste collection program happened over the course of multiple improvement and learning cycles, and enabled many environmental, economic and social benefits for all of the project’s stakeholders. Eighty-nine tons of potentially recycled material were sent to recycling processes rather than being disposed of in a landfill. No great difficulties were observed for the use of action research as a method, but some challenges were encountered and overcome during the whole process, due to the lack of structure and confidence on part of the population, in relation to the selective collection program. The choice for action research as the methodology and the use of improvement and learning cycles proved to increase the project’s overall efficiency, making it possible to make decisions more quickly, generating better results, and enabling replications of good decisions and correction of errors from one cycle to the next.     

Action Research in Inter-Organisational Networks: Impartial Studies or the Trojan Horse?

This article addresses the distinct ethical challenges of action research in inter-organisational projects. Traditionally, the literature on action research has distinguished between two researcher roles: The problem-solver and the observer. Based on an action research project in a Danish inter-organisational network, a third role as legitimiser is identified as an ethical challenge. Potentially, the legitimacy that the researchers carry as academic knowledge-generating actors may be used by a particular company to involve other companies in the network. Thus, the researchers may be perceived as bringing into the other organisations a Trojan Horse containing the interests of this particular company. Lack of clarity in defining the role of the action researcher may thus jeopardise the trustworthiness of the researchers and the action research project. On the basis of the case study analysis, the article develops a number of preliminary points of ethical consideration for future research analysis.     

Dilemmas of Confrontation

Practicing action research in workplaces is a choice of letting oneself be closely involved in other peoples’ integrity as working men and women. The encounter between the researcher and the social group in the contract organization is the vital and sometimes only instrument for generating new learning and lasting change, thus it is critical for engaged action researchers to continuously be self-reflective on our praxis and appearance in this encounter. Within the action research literature, this encounter is discussed in relatively broad terms emphasizing preferred roles, values and strategies for organizing collaborative learning processes. Relatively little is reported, however, on the unpleasant sides of this interaction between the researcher and the collaborative group. In line with Greenwood and Levin’s (1998) argument for the action researcher as a friendly outsider who confronts in a supportive way, most researchers practicing action research have experienced how difficult it is to be as confronting as it takes if dysfunctional social routines are to be changed. In this article, I report on my own practice from an action research project, where I gradually developed my skills and confidence in acting more confronting as to bring forward new collaborating working routines among metal workers. I discuss three different forms of confrontation to be of critical necessity. By daring to act more confrontational, I also realized that it made me feel better about myself as a professional engaged researcher as I could reveal my true meanings and perspectives to the workers. I conclude by suggesting that in order for an engaged researcher to be able to develop her role as a confronting practitioner it is important to work closely in a team with fellow researchers, as well as to have the personal capacity to be self-reflexive and self-therapeutic.     

A Systemic Action Learning Cycle as the Key Element of an Ongoing Spiral of Analyses

The Systems movement in the United Kingdom, in addressing the task of enquiry, has created a surfeit of methodologies. Each, like some closely guarded religious sect, demands adherence to its own presentational rules and procedures, its own epistemological and ontological position. Much of the secondary literature of the U.K. Systems movement focuses on examining the strengths and weaknesses of these separate approaches, devises complex decision rules for when to use which methodology, and attempts to map particular methodologies onto "appropriate" scenarios. This paper attempts to present a generalized form of the cyclic activity of investigation and action which is encompassed by many of the methodologies. It is shown that this does not require the presentation of a "lowest common denominator" activity set, which is of no value, but rather draws on the underlying power of the approaches to present a robust and defensible cycle of activities which are continuously reenacted over time. The implications of this spiral model of Action Learning are examined, both in relation to the development of existing methodologies and in relation to the issues related to managing a complex analysis project. The paper concludes by showing how individual analysis cycles merge into a never-ending learning spiral in a complex, dynamic, real-world environment.     

Addressing Online Information Needs in Palliative Care: An Action Research-Inspired Approach

Whereas user participation has been embraced worldwide as a means to provide better patient outcomes, the implementation of formative, action research approaches in online health information has remained under-explored. The purpose of this study is to present an action research-based methodology that allows the scoping of health information and design needs in complex, multi-user online environments. The project's four main stages were informed by an iterative, formative approach involving continuous expert and user evaluation. The study suggests that an action research-inspired formative approach can be successfully employed to generate user-participation. Moreover, sustained user-participation effectively addresses most quality issues regarding content, language, and accessibility raised in the recent literature. The paper concludes that an action research approach geared to develop online health resources deserves more attention.     

Claremont Colleges Emergency Preparedness: An Action Research Initiative

This study examines the role of knowledge management systems in the context of emergency preparedness at Claremont University Consortium. The research objectives required the researcher's direct involvement with CUC. Canonical action research methodology was used to guide the project. Overall, the client was satisfied with the project's outcome. The researcher designed and implemented an instantiation of a web-based knowledge management system using Wiki technology. This system can assist CUC in overcoming some of its immediate concerns with emergency preparedness. These include the ability of the system to facilitate the communication process, and enable a more structured approach for documenting and storing emergency related information. The system as it exists today is subject to further improvement. This includes the need for continuous training with the system, improving the navigational aspects, and seeking a better fit between the system and the emergency planning and response processes.

Improvements in Introductory Programming Course: Action Research Insights and Outcomes

Programming is a rewarding and yet demanding field in the ICT labormarket, but it is considered a challenging and difficult area of learning for significant numbers of novice programmers. As a result, high attrition rates from introductory programming (IP) courses are reported despite extensive research which attempts to address the issue. In this research, an action research methodology was used with three cycles to investigate and improve the teaching and learning process of the IP course. There were nine activities performed during the span of these three cycles. All three entities of the didactic triangle (student, instructor, and content) together with learning context were incorporated into the research design to understand the problem better and execute the proposed solution. The result shows that three cycles of the action research methodology helps in understanding and improving the students learning outcomes in the IP course. Moreover, the attrition rate was also reduced in the IP course.     

Developing Ourselves as Police Leaders: How Can We Inquire Collaboratively in a Hierarchical Organization?

This paper gives a practical account of a recent 18-month long action inquiry project, in which the author facilitated (and co-inquired with) a mixed group of police managers with the intention of improving our own leadership practices. Six phases of the inquiry are identified—doing the groundwork, getting the group together, creating a safe environment, sustaining the inquiry, accounting for the learning, and bridging the gaps. It is argued that such forms of collaborative inquiry are particularly well suited to addressing the uniquely complex phenomenon of leadership, and some tangible benefits for members of the project and for the organization as a whole are identified. Particular attention is paid to the politics and practicalities of doing collaborative inquiry in an overtly hierarchical organization, concluding that action inquiry must be crafted to its particular circumstances and context to realize its considerable potential to help us improve both individual practice and organizational performance.     

Learning by Action Research: A Policy for School Development

In this article I define a project organization as action research. Thus defined, the approach presents a method for experiential learning among educators who develop as learners in an educational setting. Second, the approach describes a method for focusing on research related to change in classroom didactics brought about by the mediating instruments educators discover and use so as to overcome their own learning anxiety. Third, action research and academic investigation are described as a method for integrating theory with practice. Finally, action research is outlined as an effort for social justice—the way knowledge usually develops by social construction.     

Power-Based Arbitrary Decisional Actions in the Resolution of MIS Project Issues: A Project Manager's Action Research Perspective

As a management information systems (MIS) project manager and an action researcher, the author examined, over time, the influence on information system development (ISD) of the informal sociopolitical organizational actions. The paper reports two cases of action research findings concerning the effect on ISD project implementation processes of power-based arbitrary decisional actions in bureaucratic environments. The research focused on the relationship of such unilateral actions to the interconnected subprocesses of deliberate and conscious attempts by the ISD project members to define and resolve system implementation issues. A suggested conceptual framework for the issue-resolution processes (IRP's) and obstacle-coping processes (OCP's) is based on the author's IRP/OCP-related behavioral constructs and theoretical models dealing with soft-systems issues, especially appreciative system theory and soft-systems methodology, and innovative flexible, "complementarist" (Sinn, 1998) or pluralist problem-solving approaches.     

Using Critical Social Heuristics and Project-Based Learning to Enhance Data Warehousing Education

The aim of this paper is to demonstrate how project-based learning can be used from a critical systems perspective in data warehousing education. Data warehousing is a discipline in information technology focusing on providing data-driven decision support systems for strategic decision making. In this study we used action research from a critical (emancipative) perspective to reflect on our current instructional design of the data warehousing module before redesigning it to better serve the needs of the involved and affected. We used critical systems heuristics and project-based learning as frameworks of understanding to guide our intervention. Project-based learning is a learning/teaching approach aimed at organising the learning experience in terms of a project. We used written interpretive interviews in the diagnosis and evaluation of success phases of our action research cycle. Our reflection is according to the action research model of Checkland reflecting on our success in the area of application (data warehousing instruction) as well as our methodology (action research from a critical social theory perspective) and our framework of ideas (project-based learning and critical social heuristics).     

Action Research in Management—Ethical Dilemmas

This paper discusses the application of the guiding ethical principles for the conduct of research involving human subjects in an action research project in a membership-based community psychiatric disability organization. Action research is a collaborative process of critical inquiry between the researcher and the people in the situation, in this case the management executive. The relationship between the researcher and manager participants in a long-term action research project gives rise to ethical dilemmas related to participant selection and voluntary participation, informed consent, decision making, anonymity and confidentiality, conflicting and different needs. The process and strategies implemented to address them are discussed.     

Overcoming Challenges in Writing About Action Research—The Promise of the Development Story

There is great demand for articles and books describing what action researchers do but little methodological literature available explaining how researchers can go about writing such articles and books. This constitutes a serious challenge as writing high quality scientific texts is crucial for researchers to learn about and improve their practice. This paper addresses that challenge and offers a ‘recipe’ for writing, the development story, which aims to help action researchers reflect deeply on their empirical observations and convert these into concise and meaningful texts. The main purpose is to examine how using the development story as a support tool for writing impacts on engaged researchers’ field practice. We assess the value of the development story by using it to analyse and present an organizational development project in four Norwegian industrial service firms. We conclude that the development story can help instigating valuable reflection on the various roles researchers play out in the field, thereby helping them improve future practice. There is a need for more literature about analysis and writing adapted to the specific challenges of action research.     

Encouraging Intercultural Communication Using an Action Research Approach

South Africa is 15 years into democracy, but difficult dialogues about race, ethnicity, and other cultural differences are hindered when students are developmentally unprepared to handle them. Although institutions of learning have been painfully aware of the racial, cultural and ethnic divides on their campuses, no real strategies or policies have been put into place to ensure integration. This study started with problems that my colleagues in the Faculty of Science at a university in South Africa were experiencing with the lack of interaction and communication among the first year students in their large and diverse classrooms. They were also concerned that their students did not know how to deal with diversity and they wanted to graduate students who would be successful in their professional careers in a multicultural environment. This study found that using an action research approach was particularly successful in teaching Communication and in encouraging intercultural communication as lessons learned could be built upon or learned from in order to plan the next phase of intervention. The continual interactions during the various phases typical of the action research approach used, enabled the unearthing of feelings, problems and issues which would otherwise not have surfaced in the normal classroom where students are merely lectured. By transforming method and methodology, students and educators were exposed to new and different ways of being. This paper therefore reports on how a course in Communication was developed to facilitate communication and interaction between the different cultures and race groups in a Science classroom using an action research approach.     

Reflection-in-and-on-Action in Participatory Action Research: Toward Assessment <Emphasis Type="Italic">for </Emphasis>Learning

This article is about the use of oral assessment for learning and was based on a reflection-in-and-on-action approach within a participatory action research framework. The purpose of this paper was to argue for the incorporation of oral assessment in tertiary science as a fair, reliable and valid approach to assessment. This study found that the interactive nature of the oral assessments led to improved learning of content for learners from their peers and assessors. Assessors too learnt about their students as individuals, their study habits and critiqued their teaching from the oral assessments. They also learned from their co-assessors. Valuable lessons were learned for collaborative team teaching and assessing for the benefit of assessors and learners alike. This study also found that action research afforded the assessors a new way of doing things empowering them to conduct research in their own classrooms, with their colleagues and their learners.     

Systemic Approaches to Managing Across the Gap in the Public Sector: Results of an Action Research Programme

This paper tells the story and conclusions of a 1 year research project which took place over the calendar year of 2006. It was undertaken within a local government authority (or Local Authority—LA) in the UK. The specific research question to be answered was: “Can the application of systems methods in the LA aid Authority staff in developing and enhancing their professional practice?” A supplementary question arising was: “Can such learning be of wider value to other sections of the public sector (for example in other regions of local government or the health sector)?” In the process of the year 91 separate action research interactions took place. The research comes to three systemically linked findings: Firstly, LA middle managers are often caught between two realities ... strategic initiatives and operational demands. In the gap between these two realities they experience change in many guises but most critically in terms of government directives, ICT initiatives and restructuring. Despite this complexity managers did not appear to always have adequate tools to deal with issues arising in their context. Secondly, an assessment matrix developed originally at the Open University is a valuable tool for assessing the systemisism and reflective capacities of staff and, thirdly, a new, blended hybrid training programme to develop systemic reflective practitioners able to manage across the strategy/operations gap was developed and pilot tested in 2007. This programme shows signs of providing enhanced professional practice and, at the time of writing, is being further piloted with a view to establishing its wider applicability within the public sector.     

The Concerns-Based Adoption Model: Teachers’ Participation in Action Research

This article views a particular example of action research through the theoretical lens provided by the Concerns Based Adoption Model of professional development. A small group of teachers in Lesotho, used action research to investigate their understanding and practice in the midst of externally initiated change. Data was collected from teachers’ discussions during the 2 years of the project. Teachers interacted during planning sessions; lesson observations and reflection meetings. Results indicated that these teachers’ development and change through action research corresponded with the seven levels of the Concerns-Based Adoption Model (CBAM) which are awareness, information, personal concerns, management, consequences, collaboration and refocusing. The demonstrated resonance between CBAM and action research is significant, given the differing orientations of the two models. There is a need however to conduct further studies with larger samples and possibly from diverse areas to further explore the relationship between the Concerns-Based Adoption Model and action research.