Intervention and the management process: An action-based research study

This paper develops the argument that all attempts at tackling ill-structured problems may be conceptualized as a process of Intervention into the contextual management processes of a situation. An appreciative theory of managing is developed and an operational framework, the conversations model, is presented as an aid to the management of Intervention. An action-based research methodology is used to investigate the practice of intervention, and a case study described in which the approach was used in relation to problems arising in a computer-based accounting information system.     

An Idea Ahead of Its Time: The History and Development of Soft Systems Methodology

This paper, part of the Festschrift for Peter Checkland, provides an outline of the history and development of soft systems methodology. It includes a personal reflection on my experiences of SSM, as well as a more objective evaluation of its achievements and limitations.     

Decision Support Systems (DSS) development using a model of user inquiry types: Methodological proposals and a case study

A study of the DSS implementation area reveals an increased emphasis on methodologies for DSS development. As the DSS field matures, a larger number of methodological options are becoming available to the DSS developer. Existing methodologies have adopted various methods for performing the important task of DSS requirements analysis and specification. In envisaging a hierarchy of requirements analysis methods, a method for improved requirements analysis is proposed to remedy observed deficiencies within it. This method is based on a view of generic types of inquiries or solicitations made by the DSS user during decision-making. This formalism constitutes the basis of a proposed DSS development methodology that offers several benefits to DSS development. The intended benefits include a sharper and more focused requirements analysis to improve the DSS development process. This paper describes the model and methodology, alongside details of a real-world example of their use in developing a Marketing Decision Support System (MKDSS) for the support of marketing decision-making.