SYSTEMS METHODOLOGY AND MATHEMATICAL MODELS FOR KNOWLEDGE MANAGEMENT

This paper first introduces a new discipline knowledge science and the role of systems science inits development. Then, after the discussion on current trend in systems science, the paper proposes anew systems methodology for knowledge management and creation. Finally, the paper discussesmathematical modeling techniques to represent and manage human knowledge that is essentiallyvague and context-dependent.     

A CASE FOR SERVICE SYSTEMS ENGINEERING

A case is made for further developing a branch of systems engineering that focuses on problemsand issues which arise in the service sector We promulgate this special focus not only because of thesize and importance of the service sector but also because of the unique opportunities that systemsengineering can exploit in the design and joint production and delivery of services. We begin byconsidering the economic, technological and demographic contexts within which the service sector hasflourished; we then address both services, especially emerging services, and systems engineering,followed by a discussion of how to advance the field of service systems engineering, and concludingwith several remarks. In particular, a number of service systems engineering methods are identified toenhance the design and production/delivery of services, especially taking advantage of the uniquefeatures that characterize services-namely, services, especially emerging services, are information-driven, customer-centric, e-orien     

SERVICE ATTRIBUTE-PROCESS MATRIX： A TOOL FOR DESIGNING AND MANAGING SERVICES

The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix （SAPM）, which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.     

SERVICE VALUE NETWORKS： VALUE, PERFORMANCE AND STRATEGY FOR THE SERVICES INDUSTRY

1. Introduction The services industry provides services notgoods (Hughes and Mitchell et al., 1993). Thisindustry is moving towards globalization(Kathawala and Abdou, 2003). In 1870 theservice sector employed slightly more than 20%of the U.S.…     

ADAPTIVE SYSTEMS THEORY： SOME BASIC CONCEPTS, METHODS AND RESULTS

The adaptive systems theory to be presented in this paper consists of two closely related parts: adaptive estimation (or filtering, prediction) and adaptive control of dynamical systems. Both adaptive estimation and control are nonlinear mappings of the on-line observed signals of dynamical systems, where the main features are the uncertain-ties in both the system‘s structure and external disturbances, and the non-stationarity and dependency of the system signals. Thus, a key difficulty in establishing a mathematical theory of adaptive systems lies in how to deal with complicated nonlinear stochastic dynamical systems which describe the adaptation processes. In this paper, we will illustrate some of the basic concepts, methods and results through some simple examples. The following fundamental questions will be discussed: How much information is needed for estimation? How to deal with uncertainty by adaptation? How to analyze an adaptive system? What are the convergence or tracking performances of adaptation? How to find the proper rate of adaptation in some sense? We will also explore the following more fundamental questions: How much uncertainty can be dealt with by adaptation ? What are the limitations of adaptation ? How does the performance of adaptation depend on the prior information ? We will partially answer these questions by finding some “critical values“ and establishing some “Impossibility Theorems“ for the capability of adaptation, for several basic classes of nonlinear dynamical control systems with either parametric or nonparametric uncertainties.     

ELECTRONIC DISCLOSURE AND FINANCIAL KNOWLEDGE MANAGEMENT

1. Introduction Majority of financial information are disseminated through the Internet, every day, huge amount of financial information are generated but the utilization is not good enough: according to the 10th WWW User Survey by the Graphics, Visualization, and Usability Centre (GVU 1998), more than 45 percent of the respondents felt that they were not able to find the information they needed. A study of the Internet demography showed that searching, retrieving, and utilizing the avail…     

TOWARDS REAL-TIME CUSTOMIZED MANAGEMENT OF SUPPLY AND DEMAND CHAINS

Our focus herein is on developing an effective taxonomy for the simultaneous and real-timemanagement of supply and demand chains.More specifically,the taxonomy is developed in terms ofits underpinning components and its research foci.From a components perspective,we first considerthe value chain of supplier,manufacturer,assembler,retailer,and customer,and then develop aconsistent set of definitions for supply and demand chains based on the location of the customer orderpenetration point.From a research perspective,we classify the methods that are employed in themanagement of these chains,based on whether supply and/or demand are flexible or fixed.Interestingly,our taxonomy highlights a very critical research area at which both supply and demandare flexible,thus manageable.Simultaneous management of supply and demand chains sets the stagefor mass customization which is concerned with meeting the needs of an individualized customermarket.Simultaneous and real-time management of supply and demand chains set     

SYSTEMS INTUITION：ORIENTAL SYSTEMS THINKING STYLE

This paper put forward the concept of systems intuition. In the paper, features of intuitivethinking are described at first. Then the origins of Oriental intuitive thinking from the ancient Chinesephilosophy are explored. Finally put the focus on new concepts: systems intuition and collectivesystems intuition as well as the relation between intuition and tacit knowledge.     

ON SERVICES RESEARCH AND EDUCATION

1. Pertinent Background The importance of the services sector can not be overstated (Tien, 2006); it employs a large and growing proportion of workers in the industrialized nations. As reflected in Table 1, the services sector includes a number of large industries; indeed, services employment in the U.S. is at 82.1 percent, while the remaining four economic sectors (i.e., manufacturing, agriculture, construction, and mining), which together can be considered to be the “goods” sector, emplo…     

Guest Editorial: From Cartagena to Ballarat: A Report on the Joint Fifth World Congress on Action Learning,Action Research,and Process Management and Ninth World Congress on Participatory Action Research

Systemic Practice and Action Research -     

基于育种系统管理全局优化算法及其性能

针对遗传类算法收敛精度差和收敛速度慢等问题,本文将育种系统的管理运作思想引入遗传算法,构造了一种新的全局优化算法—育种算法。通过对搜索和进化操作过程进行分析,指出了算法收敛到全局最优的途径和方法,提出了利用简单的随机采样实现全局搜索和采用基因置换技术实现交叉进化的思想策略,建立了算法模型并确定了相应的控制参数和终止准则。实验表明,该算法能够实现精确搜索并实现计算精度和成本之间的平衡,可以避免遗传算法的早熟收敛问题和大量的冗余运算,提高了优化计算的速度和可靠性。     

Postmodernity and systems science: An evaluation of J.-L. Le Moigne's contribution to the management of the present civilization

In this text, a French school of systems thought is evaluated with reference to its contribution to postmodernity. The main conclusion is that this system provides some pertinent contribution but that there are also some domains where it does not provide much help. Both these domains are identified and discussed. The text starts with a discussion of the postmodern challenge. This is followed by a presentation and critical evaluation of the theory under consideration. The latter gives rise to the Discussion and Conclusion.     

产业结构演变对工业和服务业就业的影响——基于58个国家的实证检验

基于面板平滑转移模型,本文采用58个国家面板数据,通过全局最优的模拟退火法(SA)和非线性最小二乘法回归,实证分析产业结构变化对工业和服务业就业的影响.研究发现:城镇化是实现产业结构工业就业效应的有效机制,城镇化通过第二产业发展和产业集聚促使劳动力由农业转向工业;企业规模是产业结构变化推动服务业就业的有效内在机制,企业生产扩张和竞争力提高使服务业就业得到优化配置.第二产业对工业就业,第三产业对服务业就业均有正向促进作用,但产业间的总体就业溢出效应为负向;产业结构调整引起的就业弹性较小,就业结构并不能跟随产业结构演变而发生质变.此外,发达国家的产业间就业溢出为负,表明在产业结构的成熟阶段,第二产业与第三产业发展存在一定的替代效应;而发展中国家的产业间就业溢出为正,表明还处于产业结构的调整阶段,拥有剩余的人力资源,可以实现工业和服务业就业"齐头并进".     

可持续供应链管理与循环经济能力:基于制度压力视角

可持续性承诺使供应链管理在迎合外部环保诉求上更具挑战性,将循环经济理念融入供应链管理是实现供应链企业经济、社会及环境效益最大化平衡的重要途径.基于制度理论,构建了制度压力、供应链关系管理、可持续供应链设计及循环经济能力之间的概念模型,并以363份来自中国生态工业园企业的问卷为样本进行实证检验.研究发现,制度压力对供应链关系管理和可持续供应链设计均有显著正向影响;可持续供应链管理实践是提升企业循环经济能力的重要手段,且强制压力、规范压力和模仿压力在二者之间起到不同程度的负向调节效应.这一研究结论不仅丰富了可持续供应链管理的研究边界,也为生态工业园企业的绿色生产实践提供了理论指导.     

基于复杂网络的网络市场新产品扩散:采用网络和初始条件的作用

运用复杂网络方法研究网络效应新产品扩散中采用网络结构和初始条件对扩散模式的作用.所有潜在采用主体位于一个复杂网络上,每个主体综合自己对新产品的偏好和邻居的决策决定是采用新产品还是继续等待,所有主体的决策共同决定新产品扩散模式.结果表明,网络结构的作用依赖于主体决策机制：对于创新市场,网络异质性阻碍了新产品扩散;对于替代市场,网络结构对扩散模式没有影响.初始采用比例增大导致稳态扩散比例增加,但边际作用单调下降.研究结果对管理采用网络和开发有效的新产品扩散战略有重要意义.