Encouraging Intercultural Communication Using an Action Research Approach

South Africa is 15 years into democracy, but difficult dialogues about race, ethnicity, and other cultural differences are hindered when students are developmentally unprepared to handle them. Although institutions of learning have been painfully aware of the racial, cultural and ethnic divides on their campuses, no real strategies or policies have been put into place to ensure integration. This study started with problems that my colleagues in the Faculty of Science at a university in South Africa were experiencing with the lack of interaction and communication among the first year students in their large and diverse classrooms. They were also concerned that their students did not know how to deal with diversity and they wanted to graduate students who would be successful in their professional careers in a multicultural environment. This study found that using an action research approach was particularly successful in teaching Communication and in encouraging intercultural communication as lessons learned could be built upon or learned from in order to plan the next phase of intervention. The continual interactions during the various phases typical of the action research approach used, enabled the unearthing of feelings, problems and issues which would otherwise not have surfaced in the normal classroom where students are merely lectured. By transforming method and methodology, students and educators were exposed to new and different ways of being. This paper therefore reports on how a course in Communication was developed to facilitate communication and interaction between the different cultures and race groups in a Science classroom using an action research approach.     

Reflection-in-and-on-Action in Participatory Action Research: Toward Assessment <Emphasis Type="Italic">for </Emphasis>Learning

This article is about the use of oral assessment for learning and was based on a reflection-in-and-on-action approach within a participatory action research framework. The purpose of this paper was to argue for the incorporation of oral assessment in tertiary science as a fair, reliable and valid approach to assessment. This study found that the interactive nature of the oral assessments led to improved learning of content for learners from their peers and assessors. Assessors too learnt about their students as individuals, their study habits and critiqued their teaching from the oral assessments. They also learned from their co-assessors. Valuable lessons were learned for collaborative team teaching and assessing for the benefit of assessors and learners alike. This study also found that action research afforded the assessors a new way of doing things empowering them to conduct research in their own classrooms, with their colleagues and their learners.     

Working Within Organizational Cycles—A More Suitable Way to Manage Action Research Projects in Large Organizations?

This article proposes that action research projects in a large business context may need to fit within organizational funding and political cycles. It outlines some of the problems that may occur in attempting to implement an action research project in a large organization. It gives a case study of such a project that aimed to introduce a systemic human resource strategy to bring about organizational cultural change. Part way through the completion of the project the cycle changed, funds were cut, and the project was abolished, although significant portions of it had been implemented and other parts were later reestablished. The article establishes a link to punctuated equilibrium theory in exploring the political and funding cycles that influenced the decision to cut funding. It considers whether this could have been foreseen, and gives some recommendations for future action research projects.     

Distance Education: A Reflective Action Research Project and Its Systemic Implications for Higher Education

This reflective action research study examines faculty experience with distance education. Distance education has become increasingly of interest in higher education and is seen by many as the opportunity for systemic change in higher education. This study is a reflective action research project which examined the author's experiences teaching a distance version of a basic instructional design course at the same time as teaching a residential version of that same course. The examination finds significant faculty issues that emerged during the experience and specifically found concerns with the distance education learner. In the end, the study finds that as a tool for systemic change of higher education, distance delivery will have to engage faculty with their concerns in more substantive ways than they have to date. In essence, this study asserts that the current demands on distance educators are not motivating for traditional faculty members because of increased time demands, lack of traditional rhythm, lack of personal contact with students, and less evident interest among distant students in the areas that faculty value.     

Environmental Education: Enhancing Learning and Awareness Through Assessment

Environmental issues are rapidly gaining momentum globally as humans try to find sustainable solutions to the effects of climate change, carbon emissions, and the actions of human-kind (see Olver, Blacklist those who ‘greenwash’. Companies must walk the talk regarding climate. The Times, 2011a; The weather warriors’ war. Real change will come when a few good men and women say ‘enough is enough’. The Times, 2011b). To enhance learning and awareness of environmental issues among Environmental Education students and the community at large, this study situated assessments within communities of practice around the university. Using action engagement within action research students had to work with insiders from the community to identify, formulate action or intervention plans and find solutions to problem situations in the community. Using action engagement within action research in this study definitely enhanced student’s knowledge of their community’s problems. Their personal involvement and the cyclical approach adopted, enhanced students’ emotional understanding and gave them an insider perspective into the situations and problems that required intervention; and trust was built between the students and members of the community as they worked together to accomplish a common goal.     

Reflection on the Purposes of Research,Action, and Scholarship: A Case of Cross-Cultural Participatory Action Research

Beginning with some basic principles of participatory action research, the author draws upon personal experience to identify the ways in which the experience of the practice of participatory action research creates forms of publication somewhat different in intent and nature from conventional forms of research. The experience selected involves cross-cultural research, and the particular problems of representation of the other in such settings are engaged. The overall experience is then drawn upon to identify some of the key qualities of action research which differ both from other forms of research and from some of the advocacies for action research.     

Self-Reflection and Vulnerability in Action Research: Bringing Forth New Worlds in Our Learning

This paper looks at experiences in using action research in a self-reflective fashion. It addresses some of the problems which the action researcher has in coping with ourselves in our research. Mendes (1996) quotes Maturana: Everything is fundamental in our being alive and therefore, if we want to explain human experience we need to understand how being alive together generates our existence.² Although I would add that the social view of existence can be complemented by the view that our personal existence comes forth from a deeper domain, this statement is my starting point. Working from a anecdote which demonstrates the critical importance of individual perception in labeling any issue as a mess, I discuss the importance of self-reflection in the research process and the importance to us as researchers in recognizing our own vulnerability in the research context. Finally, I describe some positive outcomes or prizes of recognizing our vulnerability in research processes and using this vulnerability as a spur to improving our research.     

Paradigmatic Road Blocks in Elementary School Science “Reform”: Reconsidering Nature-of-Science Teaching Within a Rational-Realist Milieu

Although governments espouse development in students of comprehensive science literacy, excessive teaching of achievements of science tends to compromise students' development of realistic conceptions about science and expertise for doing science. For most students, school science is like being chained inside Plato's cave, only able to experience and interpret the world of science from flickering, shadowy images. This can be particularly problematic for students in elementary schools, who may not be developmentally ready for abstract topics inherent to nature of science discussions and whose teachers tend to have low science self-efficacy beliefs. In the mainly qualitative ethnographic study of a 3-year, large-scale collaborative action research project reported here, a significant additional factor limiting students' access to more contemporary views about and realistic experiences with science, however, was government curriculum policy—which promotes highly idealized portrayals of and regulated experiences with science. Data and arguments for these claims are provided.     

Is Action Design Research Indeed Necessary? Analysis and Synergies Between Action Research and Design Science Research

Action research is one of the research methods that seeks to develop scientific knowledge while simultaneously acting to solve real problems. Design science and design science research are approaches that address problem-solving oriented researches, converging in this aspect with the objectives of action research. A significant part of the literature discusses action research and design science research separately. However, there are some early discussions regarding the similarities and the differences between these research methods. The objective of this study is to deepen an analysis that distinguishes action research, design science and design science research as research methods considering their convergences and divergences. This leads to the discussion of the need for a third method: action design research. This study was conducted based on a configurative systematic literature review. The analysis and the synthesis of literature took into account themes and content analyses. Some results could be observed. First, there is a significant number of similarities among these research methods; second, there are complementary and positive synergies in their use; and third, the concepts of artifact and classes of problems seem to contribute both to the proposition and to the evaluation of the results obtained by action research. Finally, it was possible to establish a set of possibilities for the use of action research and design science research in a combined manner. The limitations of this study have a theoretical nature. There is a need for a comparative analysis of the use of action research and design science research and the use of action research under the paradigm of design science.     

The Action Research Paradigm: An Alternative Approach in Negotiation

The action research model has been widely used by practitioners in many social science fields as a practical problem-solving method. Unique to the action research paradigm is that it allows research and practice to coexist and cowork simultaneously in problem solving. Due to increasingly complex relationships between governments, organizations, groups, and individuals, scholars and practitioners of negotiation are mandated to address and resolve different types of disputes by using various negotiation models and techniques to thoroughly understand and study the underlying foundations of these conflicts. This paper attempts to investigate the potential applications of the action research model as an appropriate tool for the negotiation as a process of dispute settlement.     

Action Research in Inter-Organisational Networks: Impartial Studies or the Trojan Horse?

This article addresses the distinct ethical challenges of action research in inter-organisational projects. Traditionally, the literature on action research has distinguished between two researcher roles: The problem-solver and the observer. Based on an action research project in a Danish inter-organisational network, a third role as legitimiser is identified as an ethical challenge. Potentially, the legitimacy that the researchers carry as academic knowledge-generating actors may be used by a particular company to involve other companies in the network. Thus, the researchers may be perceived as bringing into the other organisations a Trojan Horse containing the interests of this particular company. Lack of clarity in defining the role of the action researcher may thus jeopardise the trustworthiness of the researchers and the action research project. On the basis of the case study analysis, the article develops a number of preliminary points of ethical consideration for future research analysis.     

Doing Action Research in One's Own Organization: An Ongoing Conversation Over Time

There are many variants of action research. This article describes a socioecological action research approach done from inside an organization-in-environments. Building on past discussions of action research, an inside-outsider action research model is presented, and using the author's own experience, the paper explores some special relations inherent in such a model. The paper starts with a brief outline of the theory, then discusses some of the structural relations of inside-outsider action research, some practical issues and then reports several vignettes as examples. The paper concludes that action research is still an evolving paradigm.     

Addressing Online Information Needs in Palliative Care: An Action Research-Inspired Approach

Whereas user participation has been embraced worldwide as a means to provide better patient outcomes, the implementation of formative, action research approaches in online health information has remained under-explored. The purpose of this study is to present an action research-based methodology that allows the scoping of health information and design needs in complex, multi-user online environments. The project's four main stages were informed by an iterative, formative approach involving continuous expert and user evaluation. The study suggests that an action research-inspired formative approach can be successfully employed to generate user-participation. Moreover, sustained user-participation effectively addresses most quality issues regarding content, language, and accessibility raised in the recent literature. The paper concludes that an action research approach geared to develop online health resources deserves more attention.     

Action Research: Its Nature and Validity

The process of knowledge acquisition which has the strongest truth claim is the research process of natural science, based on testing hypotheses to destruction. But the application of this process to phenomena beyond those for which it was developed, namely, the natural regularities of the physical universe, is problematical. For research into social phenomena there is increasing interest in action research in various forms. In this process the researcher enters a real-world situation and aims both to improve it and to acquire knowledge. This paper reviews the nature and validity of action research, arguing that its claim to validity requires a recoverable research process based upon a prior declaration of the epistemology in terms of which findings which count as knowledge will be expressed.     

Dilemmas of Confrontation

Practicing action research in workplaces is a choice of letting oneself be closely involved in other peoples’ integrity as working men and women. The encounter between the researcher and the social group in the contract organization is the vital and sometimes only instrument for generating new learning and lasting change, thus it is critical for engaged action researchers to continuously be self-reflective on our praxis and appearance in this encounter. Within the action research literature, this encounter is discussed in relatively broad terms emphasizing preferred roles, values and strategies for organizing collaborative learning processes. Relatively little is reported, however, on the unpleasant sides of this interaction between the researcher and the collaborative group. In line with Greenwood and Levin’s (1998) argument for the action researcher as a friendly outsider who confronts in a supportive way, most researchers practicing action research have experienced how difficult it is to be as confronting as it takes if dysfunctional social routines are to be changed. In this article, I report on my own practice from an action research project, where I gradually developed my skills and confidence in acting more confronting as to bring forward new collaborating working routines among metal workers. I discuss three different forms of confrontation to be of critical necessity. By daring to act more confrontational, I also realized that it made me feel better about myself as a professional engaged researcher as I could reveal my true meanings and perspectives to the workers. I conclude by suggesting that in order for an engaged researcher to be able to develop her role as a confronting practitioner it is important to work closely in a team with fellow researchers, as well as to have the personal capacity to be self-reflexive and self-therapeutic.     

Improvements in Introductory Programming Course: Action Research Insights and Outcomes

Programming is a rewarding and yet demanding field in the ICT labormarket, but it is considered a challenging and difficult area of learning for significant numbers of novice programmers. As a result, high attrition rates from introductory programming (IP) courses are reported despite extensive research which attempts to address the issue. In this research, an action research methodology was used with three cycles to investigate and improve the teaching and learning process of the IP course. There were nine activities performed during the span of these three cycles. All three entities of the didactic triangle (student, instructor, and content) together with learning context were incorporated into the research design to understand the problem better and execute the proposed solution. The result shows that three cycles of the action research methodology helps in understanding and improving the students learning outcomes in the IP course. Moreover, the attrition rate was also reduced in the IP course.     

Action Learning and Action Research (ALAR): A Methodological Integration in an Inter-Organizational Setting

The purpose of this article is to demonstrate how action learning and action research were used concurrently as a single ALAR methodology in one research project which focused on collaborative improvement in the supply chain. The research in which the ALAR methodology was used was a European Union funded research project called CO-IMPROVE which sought to develop a business model, supported by a web-based software system, and action learning-based implementation guidelines to support the design, implementation and ongoing development of collaborative improvement between partners in Extended Manufacturing Enterprises (EMEs). The article describes how the participating managers worked in an action learning to achieve their commercial objectives and how action research was used by academic researchers to consolidate the action learning processes and to generate actionable knowledge.     

Management of Waste Electrical and Electronic Equipment in Brazilian Public Education Institutions: Implementation Through Action Research on a University Campus

One of the problems facing public education institutions in Brazil is the question of the correct handling and treatment of waste electrical and electronic equipment (WEEE). Being that these institutions are part of the public sector, they should adhere to Decree no. 99,658/1990 for the disposal of their goods. However, this decree is not completely in accordance with the Brazilian National Solid Waste Policy (PNRS), especially when considering the regulations for disposal of public goods. Thus, these institutions have no WEEE management model which encompasses not only the Decree but also the PNRS. An example of this situation can be found at the Federal University of Itajubá (UNIFEI) in Minas Gerais, Brazil. Due to the lack of such a management model, the university warehouse is at full capacity and unable to receive additional electronic equipment. Therefore, the objective of this study is to create a management model for WEEE to be used at public education institutions using the guidelines set forth in both the Decree and the PNRS. An action research investigation was performed at UNIFEI which relied upon two improvement and learning cycles to deal with all the WEEE found at the university. The first was undertaken at the university warehouse and the second at other sectors within the institution. In addition to the practical results obtained by properly disposing of 474 WEEE products, this study showed that action research is an adequate management tool for public institutions looking to deal with problems of this nature, being that these institutions are almost always subject to bureaucratic controls with respect to their public property, and expected to follow rigorous legislation that is often times controversial.