Educational systems design: Making it more user friendly

Concerns about our current public education systems have given rise to a variety of reform efforts. During the past several years, efforts have begun to emphasize the importance of systems thinking and a “systemic” approach for bringing about fundamental educational reform. In spite of the promise of system design as a model for systemic change, it has been largely ignored by its intended clients, the educational leadership. This paper explores some of the reasons for this and proposes a number of actions that need to be taken if system design is to become a viable approach.     

Opportunity Initiated Systems Design

This paper proposes a design theory of how opportunities might be used to facilitate change within a system, particularly an educational system. Opportunity Initiated Systems Design (OISD) is a system design model that retains the values and goals of Idealized Systems Design (ISD) yet incorporates other models of systemic change to form a simpler, more practical theory of systems design. Traditional barriers to ISD are discussed, used as the basis for describing suggest an alternative theory of systems design. The paper articulates the values and goals of OISD and outlines a theory of OISD. The six phases of OISD are presented, including specific guidelines for implementing OISD. Limitations of OISD and implications for further research are discussed.     

Film Use to Promote Understanding in Change and Diffusion of Innovation

The paper explores cinematic films as a pedagogical tool to promote critical thinking and student discussions in a doctoral-level learning, design, and technology seminar course at a major U.S. research university. These discussions focused on systemic change and systemic thinking concepts. The authors offer evidence from the literature that supports films’ power as a visual metaphor and neurocognitive stimulator to promote development of new perspectives in graduate students on case studies through articulation, reflection, and explanation of their thought processes on change and diffusion of innovation. There are theoretical, political, social, and technological issues that create tensions during any systemic change effort. The goal of using film in this seminar is to equip students with the requisite skills, theoretical frameworks, and interpersonal experiences needed to address these issues within organizations and communities. The change expected from systemic thinking is for students to think more deeply about the interconnectedness of systems and the importance of bottom-up change efforts that consider the perspective of all stakeholders.     

A Systemic Framework to Develop Sustainable Engineering Solutions in Rural Communities in Colombia

In several rural areas in Colombia there is a serious lack of water quality supply. Thereby the problematic situation is understood as complex one that involves stakeholders with pluralistic interests, multiple variables and requires the development of sustainable and suitable solutions. In order to address this issue, this paper proposes an integration of engineering design framework (CDIO) with a systemic approach. Particularly the approach emphasizes on systemic elements such as autonomy, systems within systems, cooperation between stakeholders and cause effect relations; it also proposes a previous observing phase for engineering design framework. Thus the proposed systemic framework aims to generate projects that improve living conditions in rural communities and promote the production of knowledge between the stakeholders to ensure sustainability in the long term. To illustrate the proposal, this work contains a case study that discusses a project carried out by a research team—Ingenieros Sin Fronteras Colombia—in a rural district near to Colombia’s capital. The experience, which involved and benefited 16 families in the community, provided strong evidence to support the proposed framework. The paper concludes with a discussion about the replication of this proposal in other contexts.     

The Pragmatics of Educational Systems Design: A Critical Examination

The author critically examines educational systems design (ESD) through the lens of pragmatism. Examining ESD through a lens of pragmatism draws to the foreground issues related to Banathy's (1991, 1996, 2001) idealized systems design for social and societal systems. The author addresses the complex and dynamic nature of systems design, focusing on the systemic processes in which user-designers are continually challenged to inquire, communicate, and consider choices, and make design decisions concerning the nature of the system being designed. The power of social systems design (SSD) lies in the ability to consider the ideal image of a social and/or societal system, critically and pragmatically in relation to creating a new system that will contribute to the evolutionary betterment of society and a sustainable future for humankind. Following an introduction, the author examines pragmatism. Then the author applies a lens of pragmatism, critically, to examine educational systems design in relation to generating change and creating the ideal educational system. The author then argues the pragmatics of educational systems design, concluding the paper with final reflections on ESD as a process.     

A conversation on guidelines for the process of facilitating systemic change in education

The International Systems Institute held its sixth annual conversation at Asilomar on November 14–19, 1993. At that meeting, seven participants self-selected themselves into a conversation group that met intensively over 4 days to develop some guidelines or principles for the process of facilitating systemic change in education. This is a report on how that group functioned and what it produced. The trigger questions addressed included: What are the major stages in the systemic change process? Can you do systems design with only a part of the “system”? How important isscale (e.g., number of people, schools)? What is an educational system? Can you use the same design process in any culture? How can one best create the idealized design? What are the major goals, obstacles, guidelines? Can we design the process without knowing the product? and Are there big differences between working within the system and outside the system? A large portion of the effort focused on guidelines for facilitating the first two phases of the systemic change process: preparing for design and designing the new system.     

The Impact of Bela H. Banathy's Research on an Educational Scholar-Practitioner

This remembrance is a narrative of how Bela H. Banathy's work involving the idealized design approach to educational change mediated and informed the author's attempt to understand the complexity of educational change. In addition, commentary is provided about the influence on the author's students of Banathy's ideas regarding systems thinking, design culture, design conversation, conscious evolution, and evolutionary guidance systems.     

The Role of the Qualifying Function Concept in Systems Design

In this paper I explore potential benefits with using the concept qualifying function as a tool for systems design. The concept originates from the philosophy of Herman Dooyeweerd and refers to the function or character that guides and directs the internal structure of an entity or activity. This means that if the qualifying function for an entity or activity changes, its structure as a whole will change as well. Due to this, the concept and its related theory can help people to view situations from new and different perspectives and to explore the consequences of different views. It can provide a common base for the design around which accommodation more easily can be reached and from where further discussions can be continued. Finally, it has the potential to point at fundamental differences of opinion between participants and stakeholders.     

Systemic Evaluation Methodology: The Emergence of Social Learning From Environmental ICT Prototypes

This paper investigates why and how systems approaches can help in evaluating the design of new Information and Communication Technologies (ICTs) as social learning platforms. It focuses on the prototypes created by the research project Virtualis, whose objective is to promote social learning on environmental concepts and practices amongst a variety of stakeholders. The paper presents the principles of systems thinking and practice that did help in formulating such evaluation processes. It illustrates how both a peer systemic evaluation process (within the research team) and a participatory evaluation process (involving potential future users of the ICTs) were carried out.     

Collaborative Inquiry as a Critical Systemic Approach to Improving Ethics and Governance in the Philippine National Police

Improving ethics and governance in policing is often considered an institutional function that police agencies do as ??expert?? institutions. Participation by other stakeholders may be welcome so long as police are able to control the processes and mechanisms of participation. This paper, based on research done with the Philippine National Police, argues that collaborative inquiry could be an effective critical systemic approach to participation by the wider society in police reform. This could enable both police and non-police stakeholders to work together towards mutual understanding and cooperation as equals towards better policing. This participatory approach is not meant to replace the institutional mechanisms that the police use for their own reform effort, but it is supposed to complement them. The research on which this paper is based was an attempt to design a model for collaborative inquiry at the local municipal level of policing in the Philippines, since the municipality is the lowest operational level for the Philippines?? police service. The results of that study suggest that it is possible to establish such a mechanism and make it work, in effect establishing a Close Knit Knowledge Organisation at the lowest level of operational policing.     

Corporate Governance and the Practice of Business Ethics in Slovenia

This article contributes both quantitatively and qualitatively to the discussion on implementation of business ethics, as a basic background of social responsibility leading to systemic behaviour. In the frame of business ethics the ethical core values, culture, ethical climate, informal, and formal measures of business ethics implementation is addressed. The article is also aimed to improve understanding of importance of (ethical) corporate governance, key stakeholders’ influence on the enterprise’s core values, culture, the ethical climate, and informal and formal measures of business ethics implementation as the constitutional elements of enterprise ethical behaviour. The article briefs important cognitions of various empirical researches on business ethics in the case of Slovenian enterprises. The business ethics strongly relates to, and matters in, achieving more enterprises’ social responsibility and humankind’s well-being.     

Science as Systemic Intervention: Some Implications of Systems Thinking and Complexity for the Philosophy of Science

This paper sidesteps the usual starting points for debate about complexity and the philosophy of science, which tend to assume that science is primarily about observation. Instead, the starting point is intervention, defined as purposeful action by an agent to create change. While some authors suggest that intervention and observation are opposites, it is argued here that observation (as undertaken in science) should be viewed as just one type of intervention. We should therefore welcome scientific techniques of observation into a pluralistic set of intervention methods, alongside methods for exploring values, reflecting on subjective understandings, planning future activities, etc. However, there is a need to explicitly counter a possible pernicious interpretation of this argument: intervention could (erroneously) be viewed as flawlessly preplanned change based on accurate predictions of the consequences of action. This is the mechanistic worldview that systems thinking and complexity science seek to challenge. Therefore, having redefined scientific observation as intervention, the paper revisits insights from systems thinking and complexity to propose a methodology of systemic intervention. Some brief reflections are then provided on the wider social implications of this methodology.     

A Systemic Exploration of the Risk Factors in Zimbabwean Information Technology Projects

This paper explores the risk factors threatening Zimbabwean Information Technology (IT) projects and build a systemic model demonstrating how the identified risk factors are interconnected. Drawn on systemic thinking, a soft systems approach called Interactive Management (IM) was adopted to identify the risk factors. The Interactive Management session involved the relevant stakeholders to interactively produce the systemic model through four major phases: idea generation, idea clarification, idea structuring, and interpretation of the structured ideas. The output of the Interactive Management process is a digraph showing the causal relationships between the identified risks. Six risk drivers were identified through the Interactive Management process: limited computer literacy, poor communication, lack of executive support, complexity of design, bureaucracy, and employee turnover. The constructed model demonstrates how the identified risk factors are interconnected. It also shows that non-linear relationships exist between risk factors. The output from this exploration has the potential to be used as a starting point to mitigate the risks impacting on Zimbabwean IT projects. Different from the output of frequently used approaches, the risk drivers identified in the systemic model inform decision makers to exploit the effective strategies in preventing other risks from materializing.

     

A Review of Diagramming in Systems Practice and How Technologies Have Supported the Teaching and Learning of Diagramming for Systems Thinking in Practice

The educational process arguably involves a mediated discourse between teachers and learners to aid sense or meaning making for both parties. That mediation, particularly in distance teaching models, is often done through the use of educational resources, whereby teachers develop and/or select the educational resources which the learners then study or engage with through purposeful activities. Some issues or topics are so complicated or complex that words or numbers may be insufficient to represent the meanings contained within them and this is particularly relevant to systems studies which examine complex adaptive systems. Equally diagrams can break out of the linear and systematic nature of printed text to show non-linear and systemic features. This latter trait has been enhanced through the emergence in recent years of digital technologies whereby hypertext and other web applications now make it easier to create dynamic and/or interactive diagrams. And yet there has been little recent research into the influence of such technologies on the learning of systems diagramming skills at a distance. These issues are examined through a review of the literature and the reporting of previously unpublished surveys within The Open University on the value of diagrams to systems studies and the role of technology in influencing the study of diagramming in the teaching of systems thinking in practice. This review indicates that diagrams are seen as an important feature of systems studies and that digital technology can be effective in supporting the teaching and learning of systems diagramming skills at a distance. It also notes that new investigations are needed to examine whether more recent developments in digital technologies have made them more effective and/or efficient for teaching and using such skills in practice.     

Insights into Operationalizing Communities of Practice from SSM-Based Inquiry Processes

Two systemic inquiries, based on soft systems methodology (SSM), into the potential for using community of practice (CoP) theory by an Australian-government created research and development corporation to change its knowledge management (KM) strategy, are reported. Key staff were engaged in the inquiry into how to build a third-order KM strategy based on CoPs; an exploration of key published work on CoPs yielded four SSM activity models—‘being a community practice system’; ‘doing the work of imagination sub-system’; ‘doing the work of alignment sub-system’ and ‘doing the work of engagement sub-system’. These models can be used as heuristics to aid the purposeful design of CoPs in other settings. SSM, enacted as a systemic inquiry, can be understood as a form of systemic action research, which was well equipped to deal with CoP theory and, when enacted participatively, can generate important systemic insights. The inquiry began the process of fostering an appreciation of third order KM but, on the evidence available, did not lead to on-going commitment to a CoPs-based KM strategy. Future research should acknowledge how the framing of research situations influences the research process, the importance of the design of practice change settings and the limited evidence for purposeful interventions leading to successful CoPs.     

The Relationship of ‘Systems Thinking’ to Action Research

This article investigates the relationship of systems thinking to action research by reviewing the main developments in systems thinking and relating these to action research. There are two main lines of thought in systems thinking that lead to wholly different conceptions about action research. The first (systems thinking) advocates thinking about real social systems that it assumes exist in the world. The second (systemic thinking) supposes only that the social construction of the world is systemic. Greater emphasis is placed on systemic thinking consistent with its greater importance to contemporary action research. The article concludes that systemic thinking when taken to its practical conclusion from a critical perspective offers to action research a somewhat unique liberating praxis. Concern that any liberating praxis could remain hollow is addressed through a certain kind of ‘spiritual’ awareness that is suggested by wholeness.     

A Framework of Value-Focused Systems Thinking

Values and value judgments should be tackled explicitly and directly in theory and practice. To do so, systems intervention as a communication process has to be designed in pursuit of the systemic and critical cause. This paper proposes a framework of value-focused systems thinking. The interdependence of values and techniques, and the theory of communicative competence, are briefly discussed as philosophical underpinnings. A methodology is outlined consisting of a reconstruction, judgment, and action cycle revolving around communication design.     

A Model for Design of Human Activity Systems

A background is given to the common failures of management information systems and the authors' view of the causes behind these failures. There seems to be a lack of effective methods for analyzing information requirements. Different scientific methods are discussed as to their propensity for analyzing the information requirements. The importance of the systems design approach instead of the system improvement approach is emphasized. The concept of Human Activity Systems is discussed and an analysis of the interdependence of the soft and hard parts of these systems indicates that an integrated view is necessary. A methodology based on a systemic and systematic analysis of the information requirements in an organization is proposed. This methodology focuses the settings of the decisions on all levels in organizations and also indicates organizational discrepancies and information imbalances. The methodology can be regarded as a dynamic, learning system.     

PLATFORM SELECTION FOR COMPLEX SYSTEMS:BUILDING AUTOMATION SYSTEMS

Automation systems for buildings interconnect components and technologies from the information technology industry and the telecommunications industry.In these industries,existing platforms and new platforms（that are designed to make building automation systems work） compete for market acceptance and consequently several platform battles among suppliers for building automation networking are being waged.It is unclear what the outcome of these battles will be and also which factors are important in achieving platform dominance.Taking the fuzziness of decision makers＇ judgments into account,a fuzzy multi-criteria decision-making methodology called the Fuzzy Analytic Hierarchy Process is applied to investigate the importance of such factors in platform battles for building automation networking.We present the relative importance of the factors for three types of platforms（subsystem platforms,system platforms,and evolved subsystem platforms）.The results provide a first indication that the set of important factors differs per type of platform.For example,when focusing on other stakeholders,for subsystem platforms,the previous installed base is of importance;for system platforms,the diversity of the network of stakeholders is essential;and for evolved subsystem platforms,the judiciary is an important factor.