Building Organizational Identity: an Insider Action Research from a Founder’s Viewpoint

This paper features the implementation of an extensive insider action research, exhaustively following the framework of Coghlan and Brannick (2010, 2014). It consisted of two action research projects - the thesis action research and the core action research - which were done in a parallel manner, both following the iterative cycles of constructing, planning, taking, and evaluating action. The thesis action research was aimed at developing a theory on building organizational identity from the viewpoint of an organizational founder. On the other hand, the core action research was focused on promoting the specific identity of the Institute for Integrality, Inc. Quality and rigor were observed in the implementation of the action research cycles. In the fieldwork, there were three main cycles undertaken – understanding organizational identity, fine-tuning the practice of this identity, and designing the integration of this identity in organizational culture. Thereafter, significant learnings were derived from meta-learning in the form of content, process, and premise reflections. Finally, through the critical reflection of the project in the light of the experience and theory, A-Founder’s Integrative Theory of Organizational Identity Building was derived.     

Re-framing Prostitution in Indonesia: A Critical Systemic Approach

This study applies critical systems thinking as a process to respond to and offer recommendations to address prostitution policy in Indonesia. The article addresses social, economic and environmental aspects of prostitution. The analysis centres on the way in which prostitution is framed by the different interest groups in Indonesia, and highlights the current crisis in policy-making praxis in Indonesia. The article develops a case for systemic policy praxis, and aims to: (1) Make a case for re-framing the issue of prostitution in the sense that it addresses the ‘capabilities’ prostituted women and children ought to have (see Sen in Development as freedom, Oxford University Press, Oxford, 1999 and Nussbaum in Women and human development: the capabilities approach, Cambridge University Press, Cambridge 2000). (2) Re-frame the policy response to prostitution to address life chances and human dignity. (3) Assert that the lack of attention to a just and fair human rights for all is due to a policy-making gap where ‘systemic intervention’ is required to restore human dignity.     

Enriching Service-Learning by Developing e-Tutoring in Foster Homes

In view of the learning divide between the children in ordinary families and those in foster homes, online one-to-one tutoring has been provided by university students as a service-learning option. Through the synchronous e-tutoring system platform, the goal of this study is to develop a service learning mode for creating campus-community partnerships and mutual learning experiences. Thus the study applies Ramsden’s theory of university teaching (2003) into an action research project for investigating (i) how e-tutoring can solve the problems occurring in face-to-face tutoring in foster homes; (ii) the effects of e-tutoring; (iii) the new issues identified; and (iv) new strategies for future iterations of the program. For explaining a social phenomenon through a theoretical framework, grounded theory analysis was applied and eight themes were identified in the qualitative data of 10 observation reports, 28 interviews, and 140 weekly journals from both ends of two foster homes and one university. Eight subcategories (content and learning, practical learning, tutoring concerns, knowledge gains, competency gains, adult guidance, e-tutoring approaches, and transformative development) are categorized along with Ramsden’s hierarchy theory—teaching as telling or transmission, teaching as organizing student activity, and teaching as making learning possible. With transformative development of the campus-community partnership the consensus goal among university faculty, directors of foster homes and relevant personnel of e-tutoring (Enos and Morton 2003), the study discussed future improvements for the e-tutoring program. The action research strongly suggests that e-tutoring should emphasize more reflective listening rather than subject-mattered achievement and turn service-learning into an opportunity of achieving the sustainable integration of community resources and social welfare institutions.     

Through the Eye of a Fly: Action Research as a Support for the South African National Literacy Campaign

Globally and across the African continent, the past decade has seen an increase in the commitment to reducing adult illiteracy, inspired among other things by the Education for All (EFA) drive to halve the incidence of illiteracy among adults and youth by 2015. While literacy campaigns were less common during the 1990s, the last decade saw a new impetus for mass adult literacy campaigns as a way of improving national literacy levels. This paper examines the South African endeavour to meet its EFA target through the implementation of the South African Kha Ri Gude Mass Literacy Campaign, which was launched by the South African government in 2008 with the aim of enliterating 4,7 million adults who had little or no education as a result of the apartheid legacy. The Campaign was deemed successful receiving a number of South African awards for best practice and its work in rural and impoverished communities including the international UNESCO Confucius Prize for Literacy (UNESCO 2016). This article focuses on how the campaign utilised action-oriented processes, specifically the methods of participatory action research (PAR), to enhance the achievement of its goals. The methods of PAR were embedded in the campaign structure, comprising clusters of communities of practice (COPs) which provided fora for educators to voice and address challenges. Moreover, since the Campaign was implemented in post-apartheid South Africa, the article shows how the Campaign operations were guided by the ethos of ubuntu as necessary for redress and empowerment.     

Design for Mass Customisation in Higher Education: a Systems-Thinking Approach

The point of this research is to investigate the impact of systems-thinking principles (Seddon 2003) on operationalising the ‘mass customisation’ capability of student services in higher education institutions. The research empirically contributes to student-service mass customisation in higher education through the findings of a case study conducted at the admission and academic registry service department of one of the UK’s leading universities. A qualitative methodology was employed with the use of semi-structured interviews, focus group, observations, and documentation supplements. It was found that the principles of systems-thinking are positively related to enhancement of mass customisation capability through the realisation of three different levels of service mass customisation determinants. These three levels are: employee level (i.e. micro determinants); operational level (i.e. meso determinants); and functional level (i.e. macro determinants). A conceptual model was developed to explain the relationships among these three organisational levels, supported by empirical evidences. The value of this paper is the introduction of a conceptual model that could operationalise ‘mass customisation’ in universities by integrating human resources, operational and functional dimensions in a systematic design to deliver customised services for students as individuals.     

Operationalising “Double-Loop” Learning in Service Organisations: A Systems Approach for Creating Knowledge

Learning organisation literature has widely discussed the connections between “double-loop” learning and its significance to organisational performance, but paying little attention to tools and systems that can operationalise “double-loop” learning in organisations. This paper investigates the impact of applying a systems approach for service operations design, expressed as the Vanguard Method (Seddon, Freedom from command and control: a better way to make the work work, 2003), in order to activate “double-loop” learning in service organisations. Two case studies were conducted in the banking mortgage operations and adults’ social care services in the UK, using the dimensions of the learning organisation questionnaire (DLOQ), semi-structured interviews, observations, and documents. The findings of the cross-case analysis support the link of applying the Vanguard Method with operationalising “double-loop” learning through three main factors, namely systematic-operations improvement, organisational capacity development, and outside-in mode of work; that are all embedded into the seven dimensions of the DLOQ. The value of this paper is the introduction of a service operations design tool that can activate “double-loop” learning performance in the fast changing knowledge era. It also provides an impetus for service organisations to creatively influence employees’ competencies to effectively improve internal systems.     

Dilemmas of Confrontation

Practicing action research in workplaces is a choice of letting oneself be closely involved in other peoples’ integrity as working men and women. The encounter between the researcher and the social group in the contract organization is the vital and sometimes only instrument for generating new learning and lasting change, thus it is critical for engaged action researchers to continuously be self-reflective on our praxis and appearance in this encounter. Within the action research literature, this encounter is discussed in relatively broad terms emphasizing preferred roles, values and strategies for organizing collaborative learning processes. Relatively little is reported, however, on the unpleasant sides of this interaction between the researcher and the collaborative group. In line with Greenwood and Levin’s (1998) argument for the action researcher as a friendly outsider who confronts in a supportive way, most researchers practicing action research have experienced how difficult it is to be as confronting as it takes if dysfunctional social routines are to be changed. In this article, I report on my own practice from an action research project, where I gradually developed my skills and confidence in acting more confronting as to bring forward new collaborating working routines among metal workers. I discuss three different forms of confrontation to be of critical necessity. By daring to act more confrontational, I also realized that it made me feel better about myself as a professional engaged researcher as I could reveal my true meanings and perspectives to the workers. I conclude by suggesting that in order for an engaged researcher to be able to develop her role as a confronting practitioner it is important to work closely in a team with fellow researchers, as well as to have the personal capacity to be self-reflexive and self-therapeutic.     

Some semi-bent functions with polynomial trace form

This paper is devoted to the study of semi-bent functions with several parameters flexible on the finite field F2n.Boolean functions defined on F2n of the form f（r）ab（x） =Trn1（axr（2m-1））＋Tr41（bx（2n-1）/5） and the form g（rs）abcd（x）=Trn1（axr（2m-1））＋Tr41（bx（2n-1）/5）＋Trn1（cx（2m-1）1/2＋1）＋Trn1（dx（2m-1）s＋1） where n = 2m,m = 2（mod 4）,a,c ∈ F2n,and b ∈ F（16）,d ∈ F2,are investigated in constructing new classes of semi-bent functions.Some characteristic sums such as Kloosterman sums and Weil sums are employed to determine whether the above functions are semi-bent or not.     

Systems Thinking and Higher Education: The Vanguard Method

Reforms to the higher education sector in the UK are only increasing competitive pressures between institutions. Universities are therefore looking to gain competitive advantage over their rivals both in terms of student experience and through administrative efficiency. This paper will present an alternative view of how to transform the way that the higher education system delivers service to students in an environment where ‘student choice’ will be viewed as of paramount importance. The paper will argue that the prevailing ‘command and control’ (Seddon 2003) management logic, which can be found at work throughout both the public and private sectors, is the primary cause of inferior, expensive service. As an alternative, this paper will explore the benefits of working in a systems thinking way, whilst comparing and contrasting this with the flawed thinking which currently prevails. The Vanguard Method (Seddon 2008) is one particular form of systems thinking which has been developed for use in service organisations (Jackson et al. 2008) and which has been applied to many public sector organisations (ODPM 2005; Middleton 2010; Zokaei et al. 2010). Using a case study methodology (Yin 2009), this paper will address what has been learnt by applying the Vanguard Method in an HEI environment for the first time.     

The Contribution of Innovation Strategy Development and Implementation in Active Facilitation of Pharmaceutical Front End Innovation

Front end innovation (FEI) represents the first building blocks of product development, but is often regarded as a weak link in innovation literature. Various theorists emphasize that a firm??s innovation can benefit substantially by improving the front end of innovation process (Reinertsen, Res Technol Manag 42:23?C31, 1999; Stevens and Burly, Res Technol Manag 46(2):16?C25, 2003; Verworn et al., R&D Manag 38(1):1?C19, 2008) and that innovation strategies play a central role in optimization of innovation (Clark and Wheelwright, Leading product development, Free Press, New York, 1995; Cottam et al., Eur J Innov Manag 4:88?C94, 2001; Morgan and Berthon, J Manag Stud 45(8):1329?C1353, 2008). Innovation strategies are suggested in literature (e.g. Page, J Prod Innov Manag 10:273?C287, 1993; Oke, J Change Manag 2(3):272?C281, 2002; Adams et al., Int J Manag Rev 8(1):21?C47, 2006; Igartua et al., Res Technol Manag May?CJune:41?C52, 2010) as a facilitator of innovation and may therefore also be targeted at FEI support. The pharmaceutical industry has experienced a worldwide decline in the number of applications for new molecular entities to regulatory agencies since 1997. Therefore high pressures are put on pharmaceutical research and FEI to produce more valid candidates and faster for drug development. This paper explores how pharmaceutical FEI can be actively supported through the development and implementation of an innovation strategy. The empirical field and applied methodology is an action oriented longitudinal case study of a Danish pharmaceutical company. The findings and key learnings from the study are presented as propositions of how innovation strategies can be applied to actively facilitate FEI and with measurable results.     

Collaborative Regional Innovation Initiatives: A Booster for Local Company Innovation Processes?

It is widely acknowledged that the rate of innovations can be enhanced through interaction between new constellations of actors, crossing borderlines between different mindsets, knowledge and skill bases (e.g. Brown and Duguid, Org Sci 2(1):40–57, 1991; Cooke and Morgan, The associational economy: firms, regions, and innovation, 1998; Leonard-Barton, Wellsprings of knowledge: building and sustaining the sources of innovation, 1995, p. 64; Stamm, Managing innovation, design and creativity, 2008, p. 335). Studies of economic prosperity have also pointed to cooperation and competition between neighboring actors as a driver for competitiveness and innovativeness, be it for a company, a business area or a region (e.g. Piore and Sabel, The second industrial divide: possibilities for prosperity, 1984; Porter, The competitive advantage of nations, 1990). The hypothesis behind the geographical focus is that geographical proximity between actors promotes interaction and hence innovation. In EU, and also in Norway, this has been used actively as guidance in national and regional policy, where construction of innovation systems such as clusters and interorganizational networks are promoted and funded. To get organizations and institutions in a region to collaborate more is seen as the panacea for innovation, transformation and prosperity. However, companies often treat such constructed initiatives as an add-on to their ordinary, often long-lasting, business relationships between customers and suppliers (Håkansson et al., Business in networks, 2009, p. 13). This could imply that the necessary anchoring of such new innovation system initiatives with the companies’ own innovation processes is weak or missing. The terminology system points to the importance of the different elements (actors) in the system, their interrelatedness and their impact on each other (Meadows, Thinking in systems. A primer, 2009). An innovation system, like a network, cannot deliver innovation if the elements (i.e. the companies) of the systems don’t respond with related actions to the common endeavor. However, the different actors’ intraorganizational innovation processes are hardly mentioned in the innovation systems theories, thus lacking the important system feedback link between the intraorganizational innovation processes within the single company and the interorganizational innovation processes which are taking place in the collaborative initiative. In this article it is argued, supported by a case story, that attention to both of these processes and the nexus between them is needed in order to construct sustainable interorganizational innovation system initiatives. A model for this is proposed, based on a dual organization development process, encouraging system feedback loops and thereby bridging the single participating organization and the interorganizational collaborative initiative.     

On LCD Negacyclic Codes over Finite Fields

This paper deduces the structure of LCD negacyclic codes over the finite field Fq, where q is an odd prime power. Based on the study of q-cyclotomic cosets modulo 2 n, the authors obtain the parameters of LCD negacyclic codes of lengths n =(q+1)/2,(q~m-1)/2(q-1)and q~(t·2~τ)-1/2(q~t +1), respectively. And many optimal codes are given. Moreover, the authors research two special classes of MDS LCD negacyclic codes of length n |(q-1)/2 and n |(q+1)2, respectively.     

Co-design Research and Business Development: Case of Scandinavian Airlines (SAS)

This paper is presenting a case study of Scandinavian Airlines Systems (SAS) showing how improvements of service quality aspects with Avatars can be managed with a Co-design research approach. The Co-design practices are carried out in different fields of studies. Some of the key advocates of Co-design originate from business. In this study the four steps of Co-design approach is applied. From the first step of Co-design, through interviews, log analysis and a channel survey, findings show that the failed dialogues with Avatar Eva are mainly concerned with five factors: interactivity; dialogue capability; consistency; knowledge; and synonyms. In the second step, carrying out customer workshops, we suggested ten ideal scenarios for Avatar Eva to perform better. In the third step, SAS decision makers decided to implement the first three scenarios: Eva’s synonyms; knowledge and Eva’s consistency. In the fourth step, another channel survey was carried out as well as a new log analysis to know the impact of the redevelopment above three scenarios. An important result of the study was that the company adopted a continuous use of Co-design as an approach of continuous improvement of the service quality performed by the Avatar Eva. It also opens a new set of questions framing the relation and transformation between Co-design as a research approach for knowledge creation and Co-design as a method for innovation and service quality improvements. The study presents an Extended Co-design Model, which illustrates how the Co-design inspires staff to use it for other functions within and without the SAS.     

Construction of Social Development Index as a Theoretical Research Practice in Action Research by Using Soft Systems Methodology

This paper provides an illustration of the application of Soft Systems Methodology to construct social development index, based on a sociological concept of development proposed by Wirutomo et al. (Pengembangan Indeks Pembangunan Sosial (IPS) Bagi Sektor Informal di Perkotaan: Menuju Kebijakan Inklusif bagi Usaha Kecil, 2011). An action research (AR) is conducted in the field of street vendor promotion program perceived to be representing the social development practice. While the improvement of fundamental elements of societal life, i.e., social structure, culture, and social process can be identified in the field of street vendor promotion program, it is believed that the same development aspects can be explored at many other development sectors. A preliminary social development index is conctructed by using a single sector development program. It is expected that through a further research agenda, a comprehensive social development profile equipped with its related index can be presented. The findings of this SSM-based AR can be considered ??as primary ??thesis?? derived from ??messes?? or ??surprising facts?? of a real world problematic situation?? as described by Stephens et al. (Syst Pract Action Res 22:463?C474, 2009). As an AR practice, this research is a research interest, instead of a problem solving interest in AR (McKay and Marshall, Inf Technol People 14:46?C59, 2001); it is also a theoretical research practice, instead of a business change practice/empirical research practice and regular business practice (Cronholm and Goldkuhl, The 2nd European Conference on Research Methods in Business and Management (ECRM 2003), 2003), and it is an interpretative actions and theory development actions as mentioned by Cronholm and Goldkuhl (The 2nd European Conference on Research Methods in Business and Management (ECRM 2003), 2003). This paper also provides an illustration of a variant relationship between P and A as introduced by McKay and Marshall (Inf Technol People 14:46?C59, 2001), which is ??there are some elements of P that overlap with some elements of A??.     

On algebraic immunity of trace inverse functions on finite fields of characteristic two

The trace inverse functions Tr(λx~(-1)) over the finite field F_(2~n) are a class of very important Boolean functions and are used in many stream ciphers such as SFINKS,RAKAPOSHI,the simple counter stream cipher(SCSC) presented by Si W and Ding C(2012),etc.In order to evaluate the security of those ciphers in resistance to(fast) algebraic attacks,the authors need to characterize algebraic properties of Tr(λx~(-1)).However,currently only some bounds on algebraic immunity of Tr(λx~(-1)) are given in the public literature,for example,the NGG upper bound and the Bayev lower bound,etc.This paper gives the exact value of the algebraic immunity of Tr(λx~(-1)) over F_(2~n),that is,AI(Tr(λx~(-1))) =[2n~(1/2)]- 2,where n ≥ 2,A ∈ F_(2~n) and λ≠ 0,which shows that Dalai's conjecture on the algebraic immunity of Tr(λx~(-1)) is correct.What is more,the authors demonstrate some weak properties of Tr(λx~(-1)) against fast algebraic attacks.     

An on-line scheduling problem of parallel machines with common maintenance time

In this paper, the authors consider an on-line scheduling problem of m (m ≥ 3) identical machines with common maintenance time interval and nonresumable availability. For the case that the length of maintenance time interval is larger than the largest processing time of jobs, the authors prove that any on-line algorithm has not a constant competitive ratio. For the case that the length of maintenance time interval is less than or equal to the largest processing time of jobs, the authors prove a lower bound of 3 on the competitive ratio. The authors give an on-line algorithm with competitive ratio $4 - \tfrac{1} {m} $ . In particular, for the case of m = 3, the authors prove the competitive ratio of the on-line algorithm is $\tfrac{{10}} {3} $ .     

Editorial: Constructing Citizenship and Transnational Identity

The landscape of democracy and governance spans local and national boundaries. People are enmeshed in multiple contexts (Held et al. 1999; Held 2004; Held et al. 2005) and their associations (past and current) shape their identity. Some of the contributors to the journal have dual citizenship; they live and work in different places with family spanning continents. Some have experienced being non citizens in their place of birth or citizens without rights. The most vulnerable include the outsiders (immigrants and refugees, for example).     

On-Line Scheduling on Parallel Machines to Minimize the Makespan

This paper considers two parallel machine scheduling problems,where the objectives of both problems are to minimize the makespan,and the jobs arrive over time,on two uniform machines with speeds 1 and s(s≥1),and on m identical machines,respectively.For the first problem,the authors show that the on-line LPT algorithm has a competitive ratio of(1 +5~(1/2))/2≈1.6180 and the bound is tight.Furthermore,the authors prove that the on-line LPT algorithm has the best possible competitive ratio if s≥1.8020.For the second problem,the authors present a lower bound of(15-(17)~(1/2))/8≈1.3596 on the competitive ratio of any deterministic on-line algorithm.This improves a previous result of 1.3473.     

Pragmatic pluralism—An explication

The focus with which the paper is concerned is the process or task of intervention and, more specifically, the exploration of three (overlapping and interacting) questions pertinent to those who would intervene:

What is to be done?

How shall we decide what to do?

What can guide our actions?

In terms of what we will describe as pragmatic pluralism (our response to these questions), we intend this to be read in several different ways and on several different levels. Illustrating the discussion with examples from a number of different case studies, we will talk about pluralism in each of the following features:

in the use of specific methods/techniques

in the role(s) of the interventionists

in the modes of representation employed

in the use of different rationalities

in the ‘nature’ of the client

     

Implementing total quality management through total systems intervention: A creative approach to problem solving in diagnostic biotechnology (Pte) Ltd.

This paper documents the implementation of Total Quality Management employing a creative approach to problem solving called Total Systems Intervention.