Systems Thinking and Systems Practice: Working in the Fifth Dimension

This paper describes how a messy organizational problem was tackled using a systems approach which led to a resolution of the problem and to an improvement in the working relationships of the people involved. The example also shows how people who are not familiar with systems thinking, as such, can quickly be helped to develop a shared systemic view of a complex situation using activity modeling. At a deeper level, the paper also shows how the underlying dynamics of the problem situation was altered as a result of using a cooperative, dialogical working method, leading to an improvement in the quality of service provided by that part of the organization. The paper uses Peter Senge's five disciplines of a learning organization, together with various systems concepts, as a framework for describing how the process of change was brought about through the simultaneous management of task and social processes, leading to both individual and organizational learning.     

Repositing Thinking for Future Social Systems Design: In Tribute to Bela H. Banathy and His Inspiration of the Fuschl Conversations

Contemporary systems activity can be divided into that stressing feasible and practical short-term measures, and that which is more ideal-aware, focussed on mid-longer term futures, and typically involving on-going community or social systems design. The paper highlights the key differences in approach, but then invites closer collaboration in the cause of the possible contribution that systems thinking could make for a longer term future, with Y3K (Year 3000) as a metaphor for this. This analysis, which derives from work undertaken at Asilomar 1995 and Fuschl conversations in 2000 and 2002, finds that contemporary social system design, which is driven by western culture and is action-oriented, needs adaptation before it could contribute to greater future global harmony. A truly comprehensive systems design process must accommodate a wide range of possible parameters in terms of culture, and appreciation of time and progress. An emerging paradigm as basis for thinking and engaging in social systems design work of the future is offered, which also has relevance to general systems practice.     

Fostering Design Culture Through Cultivating the User-Designers' Design Thinking and Systems Thinking

In this paper, the essence of design thinking and systems thinking is reviewed, analyzed, and synthesized. Although there are many valuable schools of systems thinking, I focus on both Banathy's and Senge's since there are design spirit embedded in their systems thinking. I attempt to grasp the spirit of Banathy's systems models and the essence of Senge's systems thinking, incorporating them into my design inquiry. I propose adopting an enlightened, transformative design approach in order to enhance the revolution of the public's inner and outer systems through collaborative design engagement. It is expected that by utilizing the transformative design approach, the public or user–designers could gain the necessary skills to envision their own learning, assume responsibility for designing their own learning environments, and systematically reflect upon their habitual thinking and actions. Ultimately, the user-designers would be able to transform their model-driven or theory-driven approaches to systems application into a cultural approach to the cultivation of systems thinking and design thinking. Indeed, design thinking, as well as contemporary systems thinking are two powerful wings to make us fly in the capacious learning world of the 21st century.     

Systemic Evaluation Methodology: The Emergence of Social Learning From Environmental ICT Prototypes

This paper investigates why and how systems approaches can help in evaluating the design of new Information and Communication Technologies (ICTs) as social learning platforms. It focuses on the prototypes created by the research project Virtualis, whose objective is to promote social learning on environmental concepts and practices amongst a variety of stakeholders. The paper presents the principles of systems thinking and practice that did help in formulating such evaluation processes. It illustrates how both a peer systemic evaluation process (within the research team) and a participatory evaluation process (involving potential future users of the ICTs) were carried out.     

Rapid Institutional Appraisal

A week-long intensive process of staff development and induction called Rapid Institutional Appraisal (RIA) was conducted in November 2000 in the Systems Discipline, Centre for Complexity and Change (CCC), at the Open University. We report the systemic roots and characteristics of the RIA as designed from traditions of soft systems methodology and rapid rural appraisal. Our experiences arising from our own use of RIA are described and the wider implications for organizational learning in a complex organization discussed. While acknowledging limitations with this RIA event, we argue that RIA offers a potential model for staff development for adaptive use in different contexts and on varying scales. The process builds on principles of "conversation" and "multiple perspectives" as the touchstone for establishing a purposeful community of practice.     

企业战略研究的系统方法论

首先通过分析系统的最重要但常常被忽视的特征来深入理解系统概念,给出在实践中把握系统概念的具有可操作性的途径; 通过知识论域体系、系统方法论的系统以及全面系统干预元方法论,进一步理解系统方法论的概念以及在实践中应用系统方法论的途径. 然后基于对系统和系统方法论概念的上述理解和企业战略研究的诸多学派,提出了一个企业战略研究的系统方法论,并详细介绍了 一个案例,在案例中还对定位学派的具体的研究方法论做了拓展.最后指出企业战略研究的系统方法论是选择众多企业战略研究方法 论的元方法论,可用于各种问题情境下的企业战略研究,而且其应用系统思考的途径还可以推广应用于企业管理的其它领域.     

Transforming Adult Learning Through Critical Design Inquiry

Marching toward the 21st century, there are not only drastic changes in global economic and political development, but also in technological advancement and ecological evolution. All of these are intertwined with one another to shape national and societal development in various areas. In the milieu of education, these changes exert great influence on the way we perceive learning and instruction, this in turn calls for a paradigm shift in the way we design learning and instruction. Consequently, calls to critically examine the way we have been designing our learning and instruction have gained more and more attention in the past decade. Since design could help in realizing our visionary ideals, and transforming these ideals into innumerable learning and working contexts, we need to probe into how our learning and instruction could be more creatively and powerfully designed. The author contends that most learners, through the process of critical envision and enaction, could learn to design their own learning, either independently or collectively, through the cultivation of design capacities. In this paper, the author first presents the historical analysis of the theoretical foundations of instructional design, and then takes a critical approach to examining the alternative possibilities of instructional design. Based on the critical perspectives of design, she develops the critical design inquiry by integrating the richness of contemporary critical thinking into that of systems thinking and design thinking. To make the critical design inquiry an educational praxis, rather than just another design theory, the author takes a participatory and collaborative approach to design with a group of adult students. The critical design approach aims at enlightening the adult learners’ inner systems revolution and enriching the outer learning environments through collaborative design engagement. In the final section, the author explicates how the confined roles of instructional designers could be conceptualized through the critical design inquiry.     

Toward a Buddhist Systems Methodology 2: An Exploratory,Questioning Approach

This paper presents a Buddhist systems methodology (BSM) designed for problem prevention and problem solving in Taiwanese Buddhist organisations. Three sets of twelve questions based on Buddhist concepts are offered to (i) support explorations of boundaries and values in problematic situations; (ii) guide the choice of methods for intervention; and (iii) support the evaluation of recommendations for change. The paper argues that the BSM has advantages in Taiwanese contexts compared with Western systems approaches. The latter can appear threatening to organizational harmony and can therefore be regarded negatively. In contrast, the BSM uses Buddhist concepts that are closely associated with the practice of harmonious living. Thus, it reframes systems thinking as the exercise of Buddhist discipline applied to organizational life, and is likely to be viewed as a co-operative and culturally valued endeavour.

Systems Thinking for Studying International Professional Program Participants’ Thoughts

Studying the experiences of participants in international professional programs requires conceptual frameworks that take into account the complex systemic nature of the intercultural journeys. This article explores the thoughts of a prospective teacher related to a field experience abroad. The purpose is to understand the narratives of experience and demonstrate how systems thinking facilitated a deep study of this case. The focal case is that of a prospective teacher from the US who participates in a professional program in Ecuador for 2 months. Systems mapping, critical and soft systems criteria, and correspondence analysis help explore the contexts of the international professional program and the thoughts of the participant. Results show that the participant developed an awareness of cultural systems which is also reflected in her culturally sensitive practices after her completion of the program. Both worldviews and social interactions abroad had a significant place in the participant’s narratives of experience.     

Sustainability,Systems Thinking and Professional Practice

This article explores the impact of the new sustainability agenda on the occupational and professional needs of those who have taken educational and training programmes in the environmental field either at undergraduate or postgraduate level or through relevant professional institutions’ continuing professional development programmes. It also describes a one-day workshop for the professionals on sustainable development, based on systems thinking and practice. The workshop provides a model for developing greater understanding and effective action in professional practice, by using dialogue and interprofessional learning to explore approaches to sustainability in a variety of business and professional contexts. It introduces the principles underpinning the concept of sustainability and provides tools to support the integration of sustainable development into professional practice and organisational change.     

Exploration of opportunity costs and consideration exploration of opportunity costs and consideration for future generations: Two lasting contributions to systems thinking

In his numerous writings C. West Churchman has shown how the systems approach can be used to secure improvements in the human condition. Specifically one must think holistically. Two concepts—exploration of opportunity costs and consideration for future generations—underline whole systems thinking. The author argues based on his own experience that these tools of the human intellect are among the most lasting contributions Churchman has made to systems thinking.     

Birth and Demise of a Social Protection Organization in Venezuela

In this article a context for the study of a social protection organization is presented. This context is based on three ideas: (i) social protection is a requirement for assuming the cohesion and continuation of society; (ii) in an industrialized society, social protection is conceived in connection with salary; and (iii) the organizational form of social protection in Venezuelan society is Social Security guaranteed by a Welfare State. The becoming of our Social Security organization is interpreted with these concepts. The interpretive process consists in the unfolding of the relation between the organizational form and the conceptions about social protection since the birth of the organization 60 years ago. This unfolding simultaneously reveals failure concerning coverage of the risks typical of social security and a radical change in the conception of social protection in Venezuela. These results rest on the non-realization of premise ii of the interpretive context in the case of the Venezuelan society. The article concludes by showing the need to understand the conceptions regarding social protection in contexts different from that of an industrial society (advanced or not).     

从系统思想到系统实践的创新——钱学森系统研究的成就和贡献

本文介绍了钱学森从系统思想到系统实践创新过程所取得的成就和贡献,包括建立系统科学体系与系统认识论、系统综合集成方法体系与系统方法论以及系统工程与系统实践论.它们分别反映了钱学森系统科学思想、系统综合集成思想和系统实践思想也就是系统工程思想.这些成就具有重要的科学价值和实践意义以及现实意义.     

The Use of Soft Systems Methodology to Enhance Group Creativity

Soft Systems Methodology is especially useful in diagnosing and addressing organizational problems and designing new systems in cultures that are characterised by pluralistic views and values. This paper demonstrates how SSM workshops in a large government agency resulted in a high level of creativity. SSM is then proposed as a methodology that could enhance group creativity in organizational design contexts.     

Revisiting Social Dominance Theory: Invoking a More Retroductively-Oriented Approach to Systemic Theorizing

Social Dominance Theory, as forwarded by Sidanius and Pratto (Social dominance: an intergroup theory of social hierarchy and oppression, 1999) and as elaborated upon in continuing research by themselves and others, claims to offer a way of exploring the structuring of social systems along the lines of group-based hierarchies. In this article I endeavour to highlight the manner in which this mode of theorizing and of approaching the study of social “realities” might have deleterious social effects, via its potentially self-fulfilling claims. I present an alternative way of approaching (co)-inquiries into the social worlds of which we are part––based on an examination of some qualities of retroductive thinking/imagining, which I interpret and extend in order to take more fully into account the impact of our knowing processes on the social worlds being addressed.     

Systemic Human Relations in Dynamic Equilibrium

This paper reports on a breakthrough in thinking based on 33 years of field practice-based inquiry and previously published studies. It brings together several bodies of established and emerging thought including systems thinking, epistemology, psychology and sociology, in a way of thinking about the living fabric of complex human systems-in-process. It is offered here as a kind of transdisciplinary ‘Rosetta stone’ to those working around the world with one or more of these bodies of thought as a way of making some critical connections between them. In summary, an integrating ‘mental architecture’ is proposed whereby inquiry (research as an evaluative dynamic act of seeking) may be seen as the way by which living (notably human) systems come alive, and which is incorporated, organ-ised, ‘structured’ and relationally embodied in an individual and their psychological mind as personal process, and in social collectivities and their sociological organisation as cultural process.

问题情境、注意力质量与组织从偶发事件中学习:以民用航空事故为例

近年来,组织从偶发事件中学习已成为组织学习研究领域的一个热点议题,但是现有研究较多关注当前发生的单次偶发事件,忽视了当前偶发事件与曾经发生的相关偶发事件之间的内在联系,而这些相关偶发事件的叠加能够强化组织所面临的问题情境,通过影响注意力质量来改变组织从偶发事件中学习的成效.因此,本研究利用20年间美国民用航空产业所经历的安全事故数据,从稳定性和发散性两个方面检验了问题情境中组织注意力质量与组织从偶发事件中学习成效之间的关系.注意力稳定性的作用体现在:偶发事件之前重复发生的次数越多、相关偶发事件的时间间隔越大,则组织从偶发事件中学习成效越好;注意力发散性的作用体现在:一定时期内组织所在行业全部偶发事件原因的发散程度与组织从偶发事件中学习成效呈现U型关系,而本组织全部偶发事件原因的发散程度与组织从偶发事件中学习成效呈现倒U型关系.     

Leadership and Learning: A Critical Reexamination of Senge’s Learning Organization

From its inception the concept of the learning organization has been identified with a particular type of organization or new forms of organizational learning. But it is often forgotten that Senge’s ‘system thinking’ formulation of the learning organization was inseparable from an attempt to reformulate a new way of thinking about change agency and leadership in organizations. Here it is argued that Senge’s learning organization can be re-conceptualised as a partial fusion of ‘systems thinking’ and learning theories that leads to a concept of organizational learning as a form of ‘distributed leadership’. However, the concept is critically flawed because it cannot theorise the organizing practices by which learning to lead and leading to learn are shared or distributed in organizations. It is concluded that Senge’s under-theorized focus on distributed leadership consistently neglects issues of practice and issues of power. As such his work does not provide an exploration of the possibilities for increasing the dispersal of human agency, power, knowledge and autonomy within the workplace.     

Toward a Holistic View of Staff Development of Regional Tutorial Staff at the Open University

This paper presents a personal account of the theory and practice of staff development of Open University (OU) tutorial staff, based on nearly 30 years' experience, during which I have consciously reflected on my work, continually building on what has seemed important. It results from an extensive process of reflection in which I have tried to capture an understanding of what I do, with the aid of systems models. Some of the basic assumptions and systems models I present have more or less stood the test of time for a number of years; others are the result of my latest reflections. I show how I have used systems concepts and methods to form a coherent, holistic framework for developing tutorial staff in the East Anglian Region of the OU. Two aspects of this work are emphasized: first, the role that staff development can play in improving tutors' basic skills and understanding of their role; second, how the quality of their work is managed through using feedback and the notions of single- and double-loop learning. An important feature of this work has been the setting-up of communities of practice which enable learning by individual tutors to be shared with their peers and transformed into organizational learning for general use. Starting with some basic assumptions about staff development, a number of systemic models are presented which fit into a coherent framework, linking theory to practice and embodying Rene Dubos' (1972) well-known dictum to "Think globally, act locally."