Application of Focus Group Interviews for Quality Management: An Action Research Project

Focus groups have the potential to provide rapid and timely collation, integration and assembly of the views of a variety of different types of stakeholders into a plausible theory. This article reflects on a tertiary education institution's utilisation of focus group interviews (FGIs) as a qualitative evaluation instrument, using action research as the methodology. Our results suggest that employing focus groups is a valuable method of gaining more insight into and adding more depth to quantitative findings during quality management. Results from focus groups enable quality assurance practitioners to provide better remedial action plans. A set of guidelines is provided for the effective conducting of focus group interviews as part of an institutional quality assurance system.     

Implementing and Evaluating Performance Measurement Initiative in Public Leisure Facilities: An Action Research Project

This paper addresses issues when implementing and evaluating performance measurement initiative. Applying action research, the study began with designing an innovative performance measurement system and applied the system in three public leisure centres in England during 2005–2007. It was found that, for practitioners in the public leisure sector, inclusiveness and simplicity are the most important criteria of a good performance measurement system. That is, not only does performance data need to be inclusive, the analytical process also needs to be simple and understandable. In addition, facility managers’ analytical skills and motivations for benchmarking are two factors determining the practicability of the system developed. Finally, while conducting a long-term action research, there is a need to continually communicate the actual and potential benefits of the change with senior managers. If they are committed and enthusiastic, it is easier to gain the support of other levels of the organisation.     

Claremont Colleges Emergency Preparedness: An Action Research Initiative

This study examines the role of knowledge management systems in the context of emergency preparedness at Claremont University Consortium. The research objectives required the researcher's direct involvement with CUC. Canonical action research methodology was used to guide the project. Overall, the client was satisfied with the project's outcome. The researcher designed and implemented an instantiation of a web-based knowledge management system using Wiki technology. This system can assist CUC in overcoming some of its immediate concerns with emergency preparedness. These include the ability of the system to facilitate the communication process, and enable a more structured approach for documenting and storing emergency related information. The system as it exists today is subject to further improvement. This includes the need for continuous training with the system, improving the navigational aspects, and seeking a better fit between the system and the emergency planning and response processes.

The Action Research Paradigm: An Alternative Approach in Negotiation

The action research model has been widely used by practitioners in many social science fields as a practical problem-solving method. Unique to the action research paradigm is that it allows research and practice to coexist and cowork simultaneously in problem solving. Due to increasingly complex relationships between governments, organizations, groups, and individuals, scholars and practitioners of negotiation are mandated to address and resolve different types of disputes by using various negotiation models and techniques to thoroughly understand and study the underlying foundations of these conflicts. This paper attempts to investigate the potential applications of the action research model as an appropriate tool for the negotiation as a process of dispute settlement.     

The Concerns-Based Adoption Model: Teachers’ Participation in Action Research

This article views a particular example of action research through the theoretical lens provided by the Concerns Based Adoption Model of professional development. A small group of teachers in Lesotho, used action research to investigate their understanding and practice in the midst of externally initiated change. Data was collected from teachers’ discussions during the 2 years of the project. Teachers interacted during planning sessions; lesson observations and reflection meetings. Results indicated that these teachers’ development and change through action research corresponded with the seven levels of the Concerns-Based Adoption Model (CBAM) which are awareness, information, personal concerns, management, consequences, collaboration and refocusing. The demonstrated resonance between CBAM and action research is significant, given the differing orientations of the two models. There is a need however to conduct further studies with larger samples and possibly from diverse areas to further explore the relationship between the Concerns-Based Adoption Model and action research.     

Power-Based Arbitrary Decisional Actions in the Resolution of MIS Project Issues: A Project Manager's Action Research Perspective

As a management information systems (MIS) project manager and an action researcher, the author examined, over time, the influence on information system development (ISD) of the informal sociopolitical organizational actions. The paper reports two cases of action research findings concerning the effect on ISD project implementation processes of power-based arbitrary decisional actions in bureaucratic environments. The research focused on the relationship of such unilateral actions to the interconnected subprocesses of deliberate and conscious attempts by the ISD project members to define and resolve system implementation issues. A suggested conceptual framework for the issue-resolution processes (IRP's) and obstacle-coping processes (OCP's) is based on the author's IRP/OCP-related behavioral constructs and theoretical models dealing with soft-systems issues, especially appreciative system theory and soft-systems methodology, and innovative flexible, "complementarist" (Sinn, 1998) or pluralist problem-solving approaches.     

Developing an Entrepreneurship Model to Increase Students’ Entrepreneurial Skills: an Action Research Project in a Higher Education Institution in Indonesia

Systemic Practice and Action Research - The University of Cenderawasih (Uncen) has developed a locally relevant entrepreneurship education model within its curriculum to increase students’...     

投资项目选择的AHP模型及其应用

探讨了投资项目选择问题的重要性,对常用的投资项目选择方法进行了综合分析。论述了层次分析法应用于投资项目选择的基本过程,提出了投资项目选择的层次分析模型,并以实例说明了如何将层次分析法应用于投资项目选择。     

An Action Design Research Approach within Enterprise Engineering

Enterprise engineering (EE) is emerging as a new discipline that is multi-disciplinary in nature. As highlighted by researchers within the EE discipline, the current status of EE endeavours as taken by several universities is unclear, which led to several initiatives and publications to develop a research agenda within the enterprise engineering research community. This article builds upon existing work aimed at establishing EE as a discipline, also accepting the epistemological stance of idealism, pragmatism and existential phenomenology as argued by Hoogervorst as an appropriate stance for EE research, prior to suggesting action design research (ADR) as an appropriate research method for EE research. More so, the article presents an Action Design Research within Enterprise Engineering (ADR-in-EE) approach as the main contribution to guide prospective EE researchers towards research within the EE discipline. The ADR-in-EE approach is based on ADR, but provides additional guidance by incorporating the use of an Enterprise Evolution Contextualisation Model, as well as creativity facilitation in the form of Univation’s brainstorming method. As a second contribution, we experiment with the ADR-in-EE approach and use a survey to extract feedback on the usefulness of the approach. The research findings are mostly positive, with qualitative feedback on further improving ADR-in-EE approach.     

Distance Education: A Reflective Action Research Project and Its Systemic Implications for Higher Education

This reflective action research study examines faculty experience with distance education. Distance education has become increasingly of interest in higher education and is seen by many as the opportunity for systemic change in higher education. This study is a reflective action research project which examined the author's experiences teaching a distance version of a basic instructional design course at the same time as teaching a residential version of that same course. The examination finds significant faculty issues that emerged during the experience and specifically found concerns with the distance education learner. In the end, the study finds that as a tool for systemic change of higher education, distance delivery will have to engage faculty with their concerns in more substantive ways than they have to date. In essence, this study asserts that the current demands on distance educators are not motivating for traditional faculty members because of increased time demands, lack of traditional rhythm, lack of personal contact with students, and less evident interest among distant students in the areas that faculty value.     

Improving End User Behaviour in Password Utilization: An Action Research Initiative

This paper is about the design and implementation of techniques and strategies to improve end user behavior in the utilization of passwords within a formal setting. The researchers were requested to investigate the issues inherent in the password management and utilization procedure within the client organization and thereby improve end user behavior in utilization of passwords within the organization. The researchers completed an action research study and successfully implemented a training program to improve system users’ behavior related to passwords. They used a unique approach by designing training for creating passwords to fit with theories pertaining to human memory. In addition, the researchers also created and delivered security awareness training. The end users of the target information systems reported that after training they were able to use strong passwords (A strong password in our organization is one that has 15 characters with at least two numbers and one symbol) without writing them down. Requests to the help desk for password resets decreased. Users also reported that they are much more aware of security threats.

Oral and Written Reflection in Practice Management: An Action Research Approach

Reflection in Practice Management (PM) favoured the integrated approach where learners had to critically reflect on the study material, assessments and tasks throughout the year and to integrate their experiences in a meaningful manner that would demonstrate their development and learning over the year. Reflection in the form of portfolios focused on personal development and individual learning rather than on achieving a general set of course outcomes. But assessment of these portfolios revealed no real evidence of reflection or critical thinking. This study suggested that learners be assessed orally so that their reflections could come alive and so that the educator could learn from the assessment to restructure or re-curriculate where necessary. This study found that although the orals were not a preferred form of assessment, they contributed successfully to informing the written critical and reflective thinking in the portfolios. Using an action research approach, enabled us to not only address a fundamental problem that the educators and learners were battling with—how to encourage and indeed teach learners to think critically and to reflect, but it also showed the educators how to solve problems or seek solutions to didactic problems in their own classrooms. The recommendations in this paper may therefore inform courses other than PM that use reflective practice, critical thinking or portfolio assessments.     

Doing Action Research in One's Own Organization: An Ongoing Conversation Over Time

There are many variants of action research. This article describes a socioecological action research approach done from inside an organization-in-environments. Building on past discussions of action research, an inside-outsider action research model is presented, and using the author's own experience, the paper explores some special relations inherent in such a model. The paper starts with a brief outline of the theory, then discusses some of the structural relations of inside-outsider action research, some practical issues and then reports several vignettes as examples. The paper concludes that action research is still an evolving paradigm.     

Through the Eye of a Fly: Action Research as a Support for the South African National Literacy Campaign

Globally and across the African continent, the past decade has seen an increase in the commitment to reducing adult illiteracy, inspired among other things by the Education for All (EFA) drive to halve the incidence of illiteracy among adults and youth by 2015. While literacy campaigns were less common during the 1990s, the last decade saw a new impetus for mass adult literacy campaigns as a way of improving national literacy levels. This paper examines the South African endeavour to meet its EFA target through the implementation of the South African Kha Ri Gude Mass Literacy Campaign, which was launched by the South African government in 2008 with the aim of enliterating 4,7 million adults who had little or no education as a result of the apartheid legacy. The Campaign was deemed successful receiving a number of South African awards for best practice and its work in rural and impoverished communities including the international UNESCO Confucius Prize for Literacy (UNESCO 2016). This article focuses on how the campaign utilised action-oriented processes, specifically the methods of participatory action research (PAR), to enhance the achievement of its goals. The methods of PAR were embedded in the campaign structure, comprising clusters of communities of practice (COPs) which provided fora for educators to voice and address challenges. Moreover, since the Campaign was implemented in post-apartheid South Africa, the article shows how the Campaign operations were guided by the ethos of ubuntu as necessary for redress and empowerment.     

Enhancing Organisational Innovation Capability Through Systemic Action Research: A Case of a Swiss SME in the Food Industry

This paper presents detailed insights into the nature of innovation dynamics of an SME operating in the food industry. Furthermore, the paper highlights how Action Research has changed and enhanced SME??s capability to innovate. Within the exploratory action research based case study described in this article, the researchers interacted closely with one company with regards to a newly launched innovation process over a time period of more than 18 months. The analysis contributes to the fields of action research and innovation research in three respects: First, it exemplifies how systemic action research as a method can be applied on the organisational level in the private sector. Second, it demonstrates how useful action research can be for fostering the innovativeness and creativity of a company. Lastly, the analysis illustrates the extensive time horizon of an action research project.     

The Role of Action Research (AR) in Environmental Research: Learning from a Local Organic Food and Farming Research Project

We expand on the FMA model of inquiry elucidated by Checkland and Holwell (Syst Pract Act Res 11:9, 1998) and identify three kinds of research: interactive Action Research (AR), extractive participatory research, and traditional science, that were integrated into an interdisciplinary agro-environmental research project involving researchers from eight countries around the Baltic Sea. The research project held the goal of creating scientific understanding of the ecological, economic and social effects of the sustainable development of local food systems, while also having the explicit goal of implementing change in the studied systems. Based on our experience working as action researchers in the project, we highlight the role that normative goals and facilitation process competence play in complex interdisciplinary research projects. Our reflections focus on project design, including the relation between AR and other kinds of research when employed in a single project, and includes reflections on preconditions for stakeholder participation in AR projects.     

委托-代理关系中中间人介入方式的博弈分析

对委托—代理关系中中间人的介入方式（承包形式和聘用形式）进行了分析。通过对在这两种形式下委托人、中间人和工人的利益分析得出：中间人的这两种介入方式各有利弊，解释了在实际中中间人的这两种介入方式都存在的合理性。     

基于模糊预测的工程造价估算模型研究

在工程项目建设的历史资料和设计资料基础上，通过对工程特征因素的模糊评价，充分利用其特征信息，建立了造价估算模型。实例分析表明该方法是可行的，估算结果是可靠的.     

Organizing for Research and Action: Implementing Action Researcher Networks

The article describes and analyzes the process by which action researchers transcend boundaries—including discipline and institutional boundaries, as well as those between academia and industry—to develop effective action researcher networks. The particular empirical setting explored is that defined by the CO-IMPROVE project, a European Union-funded project which addresses the facilitation of collaborative improvement of operations practice and performance in the extended manufacturing enterprise through collaborative action learning among both managers and researchers.