Soft System Dynamics Methodology (SSDM): Combining Soft Systems Methodology (SSM) and System Dynamics (SD)

Soft System Dynamics Methodology (SSDM), a systemic methodology product of the combination of two widely used systems-based methodologies from two different systems thinking paradigms, Systems Dynamics (SD) and Soft Systems Methodology (SSM), is presented. The paper argues that by combining some of SD and SSM stages, within the intellectual framework proposed by SSDM, a methodology developed by one of the authors¹ much can be gained in a systemic intervention to tackle complex social problematic situations. A framework for comparing the ontological, epistemological and methodological principles of SD, SSM and SSDM is proposed and the synthesizing and dialectical role of SSDM is advanced. The 10 stages of SSDM are outlined and illustrated by an application on a small Peruvian company; and a set of conclusions and points for further research are discussed.     

A Systemic Framework to Develop Sustainable Engineering Solutions in Rural Communities in Colombia

In several rural areas in Colombia there is a serious lack of water quality supply. Thereby the problematic situation is understood as complex one that involves stakeholders with pluralistic interests, multiple variables and requires the development of sustainable and suitable solutions. In order to address this issue, this paper proposes an integration of engineering design framework (CDIO) with a systemic approach. Particularly the approach emphasizes on systemic elements such as autonomy, systems within systems, cooperation between stakeholders and cause effect relations; it also proposes a previous observing phase for engineering design framework. Thus the proposed systemic framework aims to generate projects that improve living conditions in rural communities and promote the production of knowledge between the stakeholders to ensure sustainability in the long term. To illustrate the proposal, this work contains a case study that discusses a project carried out by a research team—Ingenieros Sin Fronteras Colombia—in a rural district near to Colombia’s capital. The experience, which involved and benefited 16 families in the community, provided strong evidence to support the proposed framework. The paper concludes with a discussion about the replication of this proposal in other contexts.     

Systemic Indicators for Rural Communities in Developing Economies: Bringing the Shared Vision into Being

Community indicators have been a frequent focus of the scholarly literature. There has been little exploration, however, in relation to rural communities, especially in developing countries. This reflects the special challenges associated with the complexity of rural systems, and the difficulties involved in developing appropriate and systemic indicators for rural communities. Identifying indicators that help the community to monitor progress towards sustainable outcomes requires a framework that is both practical and holistic. This paper introduces a participatory systemic framework for identifying community indicators, which respects the principles of complexity and honours the sense of ownership present in the communities. This framework is an iterative, sharing, co-learning engagement process that extends from creating a shared vision and extracting its core messages, to identifying indicators of progress and determining what actions to try. Importantly, this framework enables us to rank the indicators identified by communities with reference to ‘leverage points’, the best places to intervene in the social-environmental system for transformational change. This framework provides a potential pathway for sustainable rural development and perhaps also for organisations and urban communities.     

Systemic Intervention Practice at an Australian Aboriginal and Torres Strait Islander Alcohol and Other Drugs Treatment Centre

The purpose of this article is to describe the use of systemic intervention research methodology at an Indigenous-specific Australian drug and alcohol ‘therapeutic community’ rehabilitation setting. Systemic intervention is a three step methodological framework belonging to the systems thinking discipline. Practitioners must be mindful of the boundaries of the systems with which they are working; the need to select appropriate theoretical and methodological approaches to the context of the research, and undertake interventions towards sustainable and desirable change. Three participatory methods are detailed to highlight the importance and value of reflective practice. The three methods ranged from consultative through to collegial levels of participant engagement. Systemic intervention is a useful methodology in the context of indigenous health research and could be a valued approach in other research contexts that are explicit in their intent to help close the gap on Indigenous health disadvantage.     

Unfolding a Theory of Systemic Intervention

This paper interrogates four perspectives (structuralist community psychology, deconstruction, interpretive systemology, and critical systems thinking) to inform the unfolding of a theory of systemic intervention. A vision of epistemology is provided which clarifies the relationships among knowledge, power, will and intervention, and a normative framework for systemic intervention is then presented. Finally, the theory unfolded in this paper is deconstructed to reveal a second theory, yet to be explored, of systemic life projects. This provides an exciting agenda for future research.     

Rapid Institutional Appraisal

A week-long intensive process of staff development and induction called Rapid Institutional Appraisal (RIA) was conducted in November 2000 in the Systems Discipline, Centre for Complexity and Change (CCC), at the Open University. We report the systemic roots and characteristics of the RIA as designed from traditions of soft systems methodology and rapid rural appraisal. Our experiences arising from our own use of RIA are described and the wider implications for organizational learning in a complex organization discussed. While acknowledging limitations with this RIA event, we argue that RIA offers a potential model for staff development for adaptive use in different contexts and on varying scales. The process builds on principles of "conversation" and "multiple perspectives" as the touchstone for establishing a purposeful community of practice.     

Feminist Systems Theory: Learning by Praxis

Feminist Systems Theory (FST) is an emerging theory grounded in cultural ecofeminism and critical systems theory. FST’s contribution is in a set of principles that contain implications for community development and social research. FST brings to the fore the importance of valuing and considering the voices of people at the margins of social research and community development projects and is an effort towards a new ontology and language of person and nature to adequately address environmental marginalization. The ‘systems’ theory contribution to FST enriches our repertoires of methods and tools with an emphasis on systems thinking characterised by the use of boundary analysis. FST is ideally situated to enhance systemic intervention practice, an application of action research and participatory research practices. This paper will examine ‘process philosophy’ necessary to understand the nature of boundary analysis and the implications for FST and praxis with relevant examples drawn from case studies of current applications of FST in action research settings; (1) economic analysis and transition pathways; (2) policy analysis of the Close the Gap strategy for Indigenous equality and equity in Australia; (3) a community food distribution system; and, (4) a community health and diabetes prevention program.     

新形势下企业人力资源开发与管理

新形势下企业人力资源开发和管理是一个典型的系统工程问题，其中势必要涉及管理系统科学的近期发展和社会经济系统的总体趋势。企业能否在系统的结构和功能面前适应人力资源开发与管理的新要求则是系统工程研究课题的业务之急。为此，本文就这一论题作一次肤浅的系统论述。     

Reflection-in-Action: Modeling a specific organization through the Viable Systems Model

The purpose of this project is to explore a way for systems practitioners to learn the skills necessary to employ a particular systems model in practice. Reflection-in-Action is one way to embark on a double-loop learning cycle and, thus, develop the tacit skills and inarticulate knowledge needed to employ a particular systems model. Through Reflection-in-Action, a Viable Systems Model (VSM) of the San Francisco Zoo was constructed. This project involved three phases of research; for each, a VSM using the data available was constructed. During each phase, the questioning of current assumptions and operating norms led to changes in the direction of the research. This led to the construction of significantly different VSMs for each phase.     

Dealing with coercion: Critical Systems Heuristics and beyond

This paper begins with an introduction to the philosophy and methodology of Critical Systems Heuristics (CSH). Following this, various citicisms of CSH are reviewed. One particularly important criticism is that CSH should not be seen as a replacement for other systems approaches, but as complementary to them. It is this idea of complementarity that has led several Critical Systems thinkers to take CSH, along with a number of other systems methods, and try to show that they are most appropriately used in different contexts. CSH, it is said, is at its most useful when we are confronted with coercive situations. However, in this paper it is argued that coercion is usually characterised by closure of debate. Therefore CSH, which depends upon the possibility of communication (or arbitration) between stakeholder groups, becomes redundant when coercion is experienced. It is further argued that coercion can only be addressed adequately by widening our definition of systems practice to include campaigning and direct political action. There is still considerable scope for developing these areas in the systems domain.     

A Systemic Approach to Addressing the Complexity of Energy Problems

This paper presents a conceptual framework for using energy as a vehicle for holistic development to address: poverty, gender discrimination, community involvement in decision making on social, economic, and environmental issues. The approach is systemic and participatory ironically, energy is always seen or considered in fragmentation from other areas and as a technical subject, without considering it in less literal and more metaphorical terms as an end and means of communication. Energy should be seen holistically. Holism is based on a profound understanding of the interconnectedness of the various parts and their relationship to the whole. The point made in this paper is that, by adding energy to the development plan, we solve nothing unless we also consider community mobilization, participatory approaches, and the role of gender in development. Pradhan's research in Nepal has demonstrated that if one thinks of energy only in technical terms and development projects strive to provide more electricity, the interventions can paradoxically just add more drudgery to the lives of women, unless policies consider energy within the context of the whole social, political, economic, and environmental system. Energy provision is more than merely a technical intervention. Participation uses human energy and the creative energy of human beings in a different way. The heart of participatory development is co-creating (in the sense used by Reason, 1988, 2002) understanding based on communication that is generative in the sense used by Paulo Freire. Generative understanding provides a different kind of energy, based on resonance. So this is a play on words when we place energy in a technical sense and energy in a human sense at the center of development. Also, physicists would argue that energy needs to be considered far wore widely as a basis for communication and life. Some also argue that energy is the basis of all organic and inorganic matter in the universe; it is the communication across subatomic matter.     

Systems Language for e-Democracy: Personal Resource Systems Management (PRSM), a Model and Action Research

In ancient Athens, the Agora was a place for collective decision making about personal and community issues. New Agoras, most recently Internet-enabled ones, now propose to enliven participatory democracy and establish systems by which our institutions can serve us and we can govern ourselves (B. H. Banathy, Guided Evolution of Society: A Systems View, Kluwer Academic/Plenum Press, New York, 2000). Effective participation in such activity will require a language and consciousness not currently in evidence, and learning beyond current parameters. In this article, high school students from Stephanie Williams' Child Development classes at McDowell High School, Millcreek Township School District, demonstrate use of a new paradigm. This model of Personal Resource Systems Management provides systems language for Agora discourse enabling effective participatory democracy.     

Opportunity Initiated Systems Design

This paper proposes a design theory of how opportunities might be used to facilitate change within a system, particularly an educational system. Opportunity Initiated Systems Design (OISD) is a system design model that retains the values and goals of Idealized Systems Design (ISD) yet incorporates other models of systemic change to form a simpler, more practical theory of systems design. Traditional barriers to ISD are discussed, used as the basis for describing suggest an alternative theory of systems design. The paper articulates the values and goals of OISD and outlines a theory of OISD. The six phases of OISD are presented, including specific guidelines for implementing OISD. Limitations of OISD and implications for further research are discussed.     

Intersections of Critical Systems Thinking and Community Based Participatory Research: A Learning Organization Example with the Autistic Community

Critical systems thinking (CST) and community based participatory research (CBPR) are distinct approaches to inquiry which share a primary commitment to holism and human emancipation, as well as common grounding in critical theory and emancipatory and pragmatic philosophy. This paper explores their intersections and complements on a historical, philosophical, and theoretical level, and then proposes a hybrid approach achieved by applying CBPR’s principles and considerations for operationalizing emancipatory practice to traditional systems thinking frameworks and practices. This hybrid approach is illustrated in practice with examples drawn from of the implementation of the learning organization model in an action research setting with the Autistic community. Our experience of being able to actively attend to, and continuously equalize, power relations within an organizational framework that otherwise has great potential for reinforcing power inequity suggests CBPR’s principles and considerations for operationalizing emancipatory practice could be useful in CST settings, and CST’s vocabulary, methods, and clarity around systems thinking concepts could be valuable to CBPR practitioners.     

A Critical Heuristic Approach to the Establishment of a Software Development Process

The software development process for large software systems can be very complex, mainly in the case of development of innovation. There is no ready-made solution for this process. Rarely, if ever, can a solution be applied in a straightforward manner. Those involved in such software development need to make choices that will determine the features of the development process with consequences for its clients, who were not involved in the development but are affected by its results. The choices are inevitably influenced by the beliefs and values of the developers. Their judgments need to be made explicit so that people who are affected can eventually question these judgments.The Critical Systems Heuristics (CSH) is a systems methodology that makes it possible to examine the judgments made by those involved in the software development process. It offers tools to question such judgments.The application of the CSH to the software development process helps to illustrate the heuristic ability of the methodology to make evident the potential sources of misconception and its critical ability to identify imperfections in the conception of the software process.     

Diagnosis of Organizational Soft Problems in a Peruvian Financial Institution by Systemic Thinking

Managing financial institutions in an underdeveloped economic context has become a real challenge nowadays. In order to reach the organization’s planned goals, they have to deal with structural, behavioral and informational problems. From the systemic point of view, this situation gets even worse when the company does not present organizational boundaries and a cohesive identification for their stakeholders. Thus, European countries have some special financial lines in order to help the development of micro credit in Latin communities in an attempt to help the local economy. However, institutions like Caixa dos Andes in Peru present management problems when dealing with this complexity. Based on this, how can the systemic eye help in the diagnosis of soft problems of a Peruvian financial company? This study aims to diagnose soft problems of a Peruvian financial company based on soft variables like identity, communication and autonomy and also intends to identify possible ways to redesign its basic framework. The (VSM––Viable System Model) method from Beer (1967), applied in this diagnostic study, was used in a practical way as a management tool for organizations’ analysis and planning. By describing the VSM’s five systems, the creation of a systemic vision or a total vision is possible, showing the organization’s complexity from the inside. Some company’s soft problems like double control, inefficient use of physical and human resources, low information flows, slowness, etc. The VSM presented an organizational diagnosis indicating effective solutions that do integrate its five systems.     

Tracking the development of the Emery-Trist systems paradigm (ETSP)

This paper is written to accomplish two objectives: first, to introduce the Emery-Trist systems paradigm to the critical systems thinking, a largely neglected and under-utilized paradigm; second using a critical systems thinking framework, to provide a rational justification in an attempt to track the developments in the ETSP so that an extended heuristic map is offered to the scholars interested in the Emery-Trist systems paradigm. Four tracks within ETSP are identified and analyzed to produce a liberation theme that has not previously been articulated. The liberation theme imminent in all four tracks of the paradigm development denotes the value and the promise of the ETSP to the critical systems thinking community as well as to other systems thinkers.An earlier version of this paper was presented at the 34th meeting of the International Society for Systems Science, Portland, Oregon, in July 1990.     

Participatory Design and Technologies for Sustainable Development: an Approach from Action Research

This paper explores the relevance of the action research for design of technological solutions that lead to both systemic sustainable development and active involvement of the community. The paper shows how this idea was implemented in a project for water resource conservation with educational institutions of rural areas in Colombia. Through the use of technology, a reduction in water consumption increases in awareness about the use of this natural resource, and the active involvement of the community were sought. Additionally, social processes related to the conservation of natural resources were addressed through a socio-technical approach for analysis and design. During the application of the Soft Systems Methodology (SSM), the participants and researchers created technological prototypes that allowed to: 1) give visibility to the community’s initiatives, and 2) save water in the households. This paper focuses on the importance of the design process of innovative solutions for social and environmental issues through the participative approach of action research.

     

Developing Reflective Practice in Information Systems Development: Further Progress on the Gestation of an Evaluative Framework

It is argued in this paper that evaluative activities in relation to systems development have traditionally focussed on the financial worth of the product. This approach has excluded the appraisal of important issues such as the process for building the product, the performance of the systems development team, the methods used and the organisational impact of the implemented System. In response to the traditional approach, which is skewed towards quantification techniques, a three stage framework is proposed. The three stages are iterative. The first being concerned with establishing an appropriate focus and resolution level for the evaluation, the second uses a control model to identify relevant outputs, appropriate sensors and comparators and performance criteria. The third is about selecting more sophisticated paradigms for assessing processes and their outputs. It is contended that although the specific focus of this paper is systems development, the framework could be used in any organisational context where products and services are developed and produced.