Action Learning and Action Research (ALAR): A Methodological Integration in an Inter-Organizational Setting

The purpose of this article is to demonstrate how action learning and action research were used concurrently as a single ALAR methodology in one research project which focused on collaborative improvement in the supply chain. The research in which the ALAR methodology was used was a European Union funded research project called CO-IMPROVE which sought to develop a business model, supported by a web-based software system, and action learning-based implementation guidelines to support the design, implementation and ongoing development of collaborative improvement between partners in Extended Manufacturing Enterprises (EMEs). The article describes how the participating managers worked in an action learning to achieve their commercial objectives and how action research was used by academic researchers to consolidate the action learning processes and to generate actionable knowledge.     

Systemic Approaches to Managing Across the Gap in the Public Sector: Results of an Action Research Programme

This paper tells the story and conclusions of a 1 year research project which took place over the calendar year of 2006. It was undertaken within a local government authority (or Local Authority—LA) in the UK. The specific research question to be answered was: “Can the application of systems methods in the LA aid Authority staff in developing and enhancing their professional practice?” A supplementary question arising was: “Can such learning be of wider value to other sections of the public sector (for example in other regions of local government or the health sector)?” In the process of the year 91 separate action research interactions took place. The research comes to three systemically linked findings: Firstly, LA middle managers are often caught between two realities ... strategic initiatives and operational demands. In the gap between these two realities they experience change in many guises but most critically in terms of government directives, ICT initiatives and restructuring. Despite this complexity managers did not appear to always have adequate tools to deal with issues arising in their context. Secondly, an assessment matrix developed originally at the Open University is a valuable tool for assessing the systemisism and reflective capacities of staff and, thirdly, a new, blended hybrid training programme to develop systemic reflective practitioners able to manage across the strategy/operations gap was developed and pilot tested in 2007. This programme shows signs of providing enhanced professional practice and, at the time of writing, is being further piloted with a view to establishing its wider applicability within the public sector.     

Rhetorics and Realities in Public Service Organizations: Systemic Practice and Organizational Learning as Critically Reflexive Action Research (CRAR)

This article sets out to develop an argument and theory-in-practice related to organizational learning and systemic practice as critically reflexive action research (CRAR). It explores principles and concepts associated with CRAR, in the context of different emphases in understandings of and approaches to managing or working with change. The notion of epistemologies of practice is developed, as the basis for introducing on-site and off-site CRAR as interweaving cycles of managerial and organizational learning. A multilayered illustration of an improvisational CRAR environment, using principles of dialectical enquiry and critical learning theater, is offered. A diagrammatic analysis provides the framework for describing and reflecting critically on key CRAR processes. This is expanded with a consideration of possibilities for documentation that can assist with the validation of quality in CRAR processes and outcomes. This has relevance in the context of postpositivist action research at postgraduate levels or within project-based CRAR partnerships. This leads to a further discussion of principles and concepts, in the context of other literature and pressures on public services.     

Science as Systemic Intervention: Some Implications of Systems Thinking and Complexity for the Philosophy of Science

This paper sidesteps the usual starting points for debate about complexity and the philosophy of science, which tend to assume that science is primarily about observation. Instead, the starting point is intervention, defined as purposeful action by an agent to create change. While some authors suggest that intervention and observation are opposites, it is argued here that observation (as undertaken in science) should be viewed as just one type of intervention. We should therefore welcome scientific techniques of observation into a pluralistic set of intervention methods, alongside methods for exploring values, reflecting on subjective understandings, planning future activities, etc. However, there is a need to explicitly counter a possible pernicious interpretation of this argument: intervention could (erroneously) be viewed as flawlessly preplanned change based on accurate predictions of the consequences of action. This is the mechanistic worldview that systems thinking and complexity science seek to challenge. Therefore, having redefined scientific observation as intervention, the paper revisits insights from systems thinking and complexity to propose a methodology of systemic intervention. Some brief reflections are then provided on the wider social implications of this methodology.     

Tease of the Perfect University: Mis/matching Systemic Elements and their Effect on Organisational Dynamics

This paper discusses organisational dynamics in the context of the perceptions of faculty, staff and administrators in response to the Okanagan University College forced transition to the University of British Columbia Okanagan. Analysis employed a theoretical model entitled the Family of Related Systemic Elements (FoRSE) matrix that exposes the systemic properties of a problem (In the original presentation of the findings in this paper at the AERA, the matrix was entitled, “Systemic Factors Inventory Analysis matrix, or SyFIA.” The matrix continues to be refined, including changing its name and acronym.) The initial findings here suggest that in order for organisations to achieve a sustained higher level or degree of improvement they need to ensure greater accord between its systemic elements.     

Power-Based Arbitrary Decisional Actions in the Resolution of MIS Project Issues: A Project Manager's Action Research Perspective

As a management information systems (MIS) project manager and an action researcher, the author examined, over time, the influence on information system development (ISD) of the informal sociopolitical organizational actions. The paper reports two cases of action research findings concerning the effect on ISD project implementation processes of power-based arbitrary decisional actions in bureaucratic environments. The research focused on the relationship of such unilateral actions to the interconnected subprocesses of deliberate and conscious attempts by the ISD project members to define and resolve system implementation issues. A suggested conceptual framework for the issue-resolution processes (IRP's) and obstacle-coping processes (OCP's) is based on the author's IRP/OCP-related behavioral constructs and theoretical models dealing with soft-systems issues, especially appreciative system theory and soft-systems methodology, and innovative flexible, "complementarist" (Sinn, 1998) or pluralist problem-solving approaches.     

A History of the Action Learning,Action Research,and Process Management Association (ALARPM): From Brisbane (Australia) to the World Through Inclusion and Networks

Action Learning, Action Research, and Process Management Association (ALARPM) is an organization of volunteers dedicated to the international expansion of action learning, action research, and process management, through world congresses. It has existed for over a dozen years now, despite significant stresses and strains, and has successfully conducted five world congresses with a sixth one in 2003. This history of ALARPM shows that a small group can set out to be international and inclusive from the beginning, so long as it also develops processes to sustain itself internally.     

A Systemic Evaluation of the State of Affairs Following the Negative Outcome of the Referendum in Cyprus Using the Structured Dialogic Design Process

This paper reports the results of the first of a series of co-laboratories organized by Cypriot peace pioneers 30 months after the negative outcome of the referendum concerning UN General Secretary’s plan for reunification of the island. The purpose of this co-laboratory was to support a diverse group of disengaged and disappointed peace pioneers and activists representing Turkish and Greek communities of Cyprus develop a shared understanding of factors contributing to the perceived widening of the gap between the two divided communities in Cyprus. The co-laboratory was organized using the structured dialogic design process (SDDP) approach within the context of a rich web-based communication environment. The root causes contributing to the widening of the gap are discussed and are also compared with those identified during a similar co-laboratory employing the Interactive Management methodology 12 years earlier.

A Fresh Look at The Systems Approach and an Agenda for Action: Peeking Through the Lens of Churchman's Aphorisms

This paper critically examines some important topics of systemic thinking to understand how our perception of problems can be enhanced and how the chances of deception can be mitigated while dealing with real-world problems. To achieve this objective, an attempt is first made to scrutinize some of the key issues of systemic thinking by looking through the lens of Churchman's aphorisms at: (1) the illusion of completeness and closure, (2) the meaning of holism, and (3) the concept of ‘Interbeing’. A preliminary ‘agenda for action’ is then laid out suggesting ways for increasing our perception and for minimizing the chances of being deceived in dealing with systems problems in practice.