Enhancing the process of methodology choice in total systems intervention (TSI) and improving chances of tackling coercion

The process of Choice in TSI is reexamined in this paper. Previously, methods² have been understood to have a given and immediate purpose and are employed when this is judged to be most suitable in the circumstances. In this paper we suggest that methods can be operated in ways that meet purposes not provided by their founding theoretical underpinnings. We develop this argument by pointing to cases where cybernetic or soft methods are driven by purposes and principles given to emancipatory methodology—in a quest to address more effectively issues of coercion. This may be necessary when explicit and direct employment of emancipatory methodology is not sensitive enough to political dynamics, where certain people may feel overly threatened by its language and consequently feel the need to subvert its use. We develop a defence for thisoblique use of cybernetic and soft methods in coercive contexts, and extend the argument to suggest that all methods can be employed in such a way.     

The road to emancipation is through organizational development: A critical evaluation of total systems intervention

Total Systems Intervention (TSI) has been claimed to be the practical face of critical systems thinking. This article reviews the central principles of TSI, describes its theoretical base, and outlines its logic. It is argued that, far from being the way forward for management science, as its supporters claim, TSI is beset by logical and conceptual problems which render its use problematic. More specifically, TSI appears to confuse logical types; its use of metaphors tends to be circular and unnecessary; and its avowed complementarism is insufficiently thought out. It is also argued that TSI is only contingently linked to critical systems thinking and that the latter's assumptions are not followed through in practice. TSI, in the final analysis, appears to be relying on commonsense, eclectically drawing on other problem-solving methods, but in itself unable to present a distinctively new, theoretically sound, and methodologically consistent approach.     

Total systems intervention: A practical face to critical systems thinking

This is the first exposition of a new methodology (or perhaps meta-methodology) for systems practice known as Total Systems Intervention (TSI). Designed to overcome the weaknesses of hard, cybernetic, and soft systems approaches and build on their strengths, TSI represents a practical face of critical systems thinking. It advocates combining three building blocks-systems metaphors, system of systems methodologies, and individual systems methodologies—in an interactive manner which is deemed to be particularly powerful and fruitful. In this paper the philosophy, principles, and phases of the TSI methodology are set out and two very different examples of its use are provided.     

Implementing total quality management through total systems intervention: A creative approach to problem solving in diagnostic biotechnology (Pte) Ltd.

This paper documents the implementation of Total Quality Management employing a creative approach to problem solving called Total Systems Intervention.     

Developing the methodology of TSI: From the oblique use of methods to creative design

During the last 13 years, a dialogue has been conducted in the Critical Systems literature on the subject of choice betwen methods. However, in the late 1980s and early 1990s, researchers went in two separate directions. One direction involved an exploration of the “creative design of methods.” This is when the problem situation is understood in terms of a series of systemically interrelated research questions, each of which might need to be addressed using a different method, or part of a method. A synthesis is generated that allows each individual research question to be addressed as part of a whole system of questions. The other research direction involved the development of “Total Systems Intervention” (TSI), a meta-methodology that, amongst other things, encourages the creative exploration of the problem situation prior to the choice of methods. One of the latest innovations in TSI is a theory of the “oblique” use of methods. This is the use of methods for purposes other than those they were originally designed for. However, it is argued here that all the case studies that have been subject to an “oblique” interpretation can be better explained if they are seen as examples of the creative design of methods. We can therefore bring together the two strands of research that have hitherto been pursued separately in the Critical Systems literature. it is suggested that TSI can be enhanced by an understanding of the creative design of methods because the latter allows us to explain the purposive, flexible, and responsive way in which TSI is most successfully used in practice.     

The critical kernel in modern systems thinking

This paper unpeels two influential contributions to modern systems thinking, Beer's viable system model (VSM) and Checkland's soft systems methodology (SSM), and finds inside a critical kernel. It is argued, indeed, that these approaches become coherent only when liberated from their regulative shells and interpreted from the critical position. So much does the critical kernel lie at the very heart of modern systems thinking.     

Total systems intervention: A research program

The development of TSI represents a real advance in management science in our view. Further developments are necessary however. This Research Note has outlined what we currently consider to be key issues in this development. We welcome other criticisms and suggestions. We invite you to join with us in this project.     

The origins and nature of critical systems thinking

Critical systems thinking is a relative newcomer in the systems tradition of thought. Nevertheless, it has already made a number of significant contributions to the field and is now developing more quickly than any other part of systems thinking. The paper charts the origins and nature of this evolving, critical systems, body of work. The author's own impressions of its development are first set out. This helps establish that critical systems thinking has come to rest upon five commitments which define its essential character. These commitments are then used to classify the published literature associated with critical systems thinking. The result is a review of the origins and nature of critical systems thinking up to 1990.     

The sacred and profane in critical systems thinking

This paper looks at what we mean by being critical about systems. In particular, it seeks to expand our understanding of the process of making boundary judgments so as to explore the relationship these judgments have with values and ethics.     

Total systems intervention: A practitioner's critique

An earlier paper in this journal described an intervention in North Yorkshire Police using the TSI meta-methodology. This Research Note draws upon the experience gained from that intervention to provide a critique of TSI. The critique is informed by Flood and Jackson's foundational work but is intended to be pitched more at the practical, rather than the theoretical, level.     

The observer's role and the process of critical review

The intention in this paper is to present a framework of critique which can be used to evaluate OR and determine (1) whether it is possible for OR to address its missing systemic, interdisciplinary components and (2) whether OR might address the practical (human) considerations often found in complex problem situations. The discussion begins with hierarchy theory and the work of C. West Churchman and moves towards incorporating those insights into a process of critical review (Wilby, 1996) as practiced within Total Systems Intervention (Flood and Jackson, 1991a, b; Food, 1995; Flood and Romm, 1996).