A Conceptual Framework Based on Maturana’s Ontology of the Observer to Explore the Checkland’s Soft Systems Methodology

This paper explores Checkland’s Soft Systems Methodology (SSM) through the lenses of a theoretical framework that incorporates key concepts from Maturana’s Ontology of the Observer (OoO) with the view of complementing Checkland’s SSM application process. We outline and examine paradigmatic compatibility between: Checkland’s ontological position (reality is problematic/chaotic) together with his interpretivist epistemology (multiple perceptions enrich the ever-changing reality); and Maturana’s OoO (we are immersed in the praxis of living in an ontological multi-universe). We argue that OoO resonates with key SSM theoretical underpinnings. After establishing compatibility between these two influential systems thinkers, we advance a conceptual framework in which Checkland’s SSM learning process is re-visited through a the framework grounded on Maturana’s OoO. The proposed framework illustrates how key ideas drawn from Maturana’s OoO can shed light into the way in which some of the main SSM devices (i.e.: Root definitions, Conceptual model) are used in the SSM process. By doing that, SSM is enriched and becomes more flexible as the stakeholders involved are placed within the domain of constitutive ontologies from which, a deeper dialogue can be promoted in a domain of coexistence in mutual acceptance. We argue that this is a suitable way to have more flexible and holistic views for a SSM intervention in particular to promote the learning process and debating proposed changes amongst the stakeholders involved. The proposed framework, when applied, may enhance the power of SSM learning process and when adopted can have substantial implications to complement the SSM process.

     

Bridging Worlds: Information Systems Development Through Cross-Cultural Comparison

This paper reports a case study where soft systems methodology (SSM) was used to help automate a largely manual administrative (examination) information system in a Pakistani university. Various design suggestions for information system improvements, both administrative and IT-supported were made (and implemented) through comparison with another university in Denmark which is well supported by computer systems. An action design research approach with an interpretative epistemology/ontology was adopted. Though the single comparison experience is difficult to generalise, we conclude that SSM (with some adaptations) can enable a socio-technical comparison and design effort and offer a prototype process. The comparison stimulates forward-looking design, but great care must be taken to accommodate cultural differences, and further research is necessary to integrate more sophisticated cultural analysis tools into the design process. The research extends SSM in information system development??from a single situational analysis to a comparative process and can be adapted as a pattern for practitioners with similar automation needs.     

论SSM中的文化问询

SSM（软系统方法论，Soft Systems Methodology）是指英国系统管理学家切克兰德教授提出的一个旨在改善问题情境（Problem Situadon）的学习过程，此过程是反复进行的。SSM与其它分析方法最大的不同就在于此方法在进行逻辑分析的同时也引入了文化问询（Cultural Inquiry）。因此本文主要就文化问询之于问题情境、文化问询中的“文化”和文化问询的“三项分析”及其作用这三点进行分析。     

Insights into Operationalizing Communities of Practice from SSM-Based Inquiry Processes

Two systemic inquiries, based on soft systems methodology (SSM), into the potential for using community of practice (CoP) theory by an Australian-government created research and development corporation to change its knowledge management (KM) strategy, are reported. Key staff were engaged in the inquiry into how to build a third-order KM strategy based on CoPs; an exploration of key published work on CoPs yielded four SSM activity models—‘being a community practice system’; ‘doing the work of imagination sub-system’; ‘doing the work of alignment sub-system’ and ‘doing the work of engagement sub-system’. These models can be used as heuristics to aid the purposeful design of CoPs in other settings. SSM, enacted as a systemic inquiry, can be understood as a form of systemic action research, which was well equipped to deal with CoP theory and, when enacted participatively, can generate important systemic insights. The inquiry began the process of fostering an appreciation of third order KM but, on the evidence available, did not lead to on-going commitment to a CoPs-based KM strategy. Future research should acknowledge how the framing of research situations influences the research process, the importance of the design of practice change settings and the limited evidence for purposeful interventions leading to successful CoPs.     

Application of SSM in tackling problematical situations from academicians’ viewpoints

In recent years, a wide variety of studies have applied soft systems methodology (SSM) to address the complexities of the messy situations. This paper seeks to identify 1) application areas and 2) application levels of the use of SSM in dealing with problematical situations. To do so, 149 articles published between 2000 and 2015 were studied. The findings revealed the application of SSM in new application areas such as sustainable development, knowledge management and project management. The results of this study also indicated that researchers applied SSM at three levels: SSM as a process of inquiry, SSM as an action-oriented methodology, and the hybrid use of SSM. Based on the findings, SSM at the level of a single methodology for bringing out changes has been less welcomed by researchers, but the application levels of inquiry processes and hybrid approaches have been more utilized. This suggests that in the correspondence of SSM with the nature or situation of problems, a sort of incommensurability is witnessed. Factors arising from the nature of the problem, inadequate mastery of the researcher over SSM or the limitations of SSM can exert an influence on this incommensurability.     

Using Soft Systems Methodology to Fight Against Info-Exclusion: The Experience of a Brazilian University

The aim of this paper is to apply a systemic methodology to analyse the concept of info-inclusion which can guide strategic actions of institutions within civil society and within several levels of government. The paper provides a plan of action that, integrated with other tools, aims at fighting the technological and social gap. We apply Soft System Methodology (SSM), because it provides a holistic approach to info-exclusion. SSM is often used to analyse and resolve problems in complex social studies such as info-exclusion. An info-exclusion reduction project, developed by a university in the country region of Sao Paulo will be provided as a case study. This project is one of the several Brazilian initiatives to solve the problem of limited access to information technology tools. We start by contextualising info-exclusion in Brazil and follow with a review of SSM. We then introduce the concept of info-inclusion and apply SSM to it. We end with a discussion of the results obtained and with some suggestions for action and possible improvements.     

The Systemic Approach of SSM: The Case of a Brazilian Company

This paper aims to describe the application of Soft Systems Methodology (SSM) to the reality of a Brazilian enterprise. Systemic practices are ways of putting to use systemic thought in the real world, using the precepts of the systemic approach, which is very important for knowledge management and globalization. The systemic practice SSM is used in the resolution of ill-defined problems, which often involve behavioral variables and, thus, cannot be addressed by the so-called hard methodologies. In this paper, SSM is applied to the problematic of a middle-market business, an auto supply distributor, whose managers consulted the authors of this paper as regards proposing improvements of its performance. As a result of this work, the authors were able to propose core changes in attitudes, leading to changes in structure and process.     

Soft Systems Methodology: Other Voices

This issue of Systemic Practice and Action Research, celebrating the work of Peter Checkland, in the particular nature and development of soft systems methodology (SSM), would not have happened unless the work was seen by others as being important. No significant contribution to thinking happens without a secondary literature developing. Not surprisingly, many commentaries have accompanied the ongoing development of SSM. Some of these are insightful, some full of errors, and some include both insight and absurdity. Checkland (1999, p. A42) opines, in the recently published 30-year retrospective, that "SSM has been ill-served by its commentators." Scrutiny of the secondary literature on SSM provides support for this view and also identifies some general characteristics and trends that are important to the development of SSM and, incidentally, reinforces some existing conclusions.     

Suggestions for New Application Areas for Soft Systems Methodology in the Information Age

Soft systems methodology (SSM) is now 40?years old. Another decade has passed since Checkland??s thirty year retrospective on the methodology, published in 2000. It can now be described as an old methodology. But it has adapted and changed over the years and is still very much alive, although the days are long gone when it was mainly developed and practised by its founders at the University of Lancaster. Interestingly, considering that many applications of SSM over the years have been to information systems, it was developed before the age of personal computers and the Internet. The way SSM is viewed has changed over the years as it has been applied to various types of problem situation. Every use of SSM will potentially hold methodological lessons in addition to those about the situation of concern; these may include SSMs framework of ideas, processes and way of use. How is SSM going to change in the future? This will depend in part on the types of problem situation to which it is applied. This paper examines some problem situations associated with emerging technologies in the information age to which SSM has not yet been much applied. These include computer simulation and virtual reality, ubiquitous computing and the design of cities, Information Technology Service Management and the design of enterprise information architectures. Some of the different worldviews associated with these problem situations which could be explored using SSM are noted.     

Facilitation as Midwifery: Facilitation and Praxis in Group Learning

This paper is an inquiry into practice for the purpose of reflection and theory proposal. We discuss the way in which we, as facilitators of action research/learning groups in diverse contexts, confront the challenge of assisting people to work and learn together in authentically collaborative ways. We each describe our very different respective practice examples (Eileen's based on productive and defensive routines; Judith's on sociodramatic exploration) and then collectively discern some substantial similarities in the way that we work. We have likened these similarities to the midwifery process, i.e., "colaboring" or facilitating the birth of whole and healthy group process in which honest and bilateral interactions of action and reflection occur. Finally, we present a meta-reflective account of the way that we have confronted the challenges of working together to write this article. We present this account as a model of a series of five deepening levels of challenge in collaborative learning. These levels reflect the challenge associated with a growth in awareness of both our own process of working together, and that of every other group with which we work.     

Basic Principles of SSM Modeling: An Examination of CATWOE from a Soft Perspective

This paper examines the SSM technique CATWOE, which focuses on defining necessary elements that together constitute a human activity system from a certain perspective. Despite its recognition within the literature and its numerous uses, there are few studies on how the technique can be improved. This research reflects on each of the elements both from a theoretical and a practical perspective. Findings point to the fact that some of the terms have a meaning in everyday language that differs from its definition within CATWOE. Other concepts are not well-defined. This is unfortunate and may both lead to misunderstandings and limit analysis. The paper points to a number of ways in which the use of CATWOE can be developed in order to further support the process of eliciting novel ideas for future actions. Hence, the overall conclusion is that the elements need to be rethought and some of them renamed.     

Managerial Effectiveness from a System Theoretical Point of View

This paper defines managerial effectiveness as the ability to answer three questions: (1) Given sparse knowledge of a problematic situation, how is it possible to extract information from it?; (2) If such information can indeed be extracted, how can it be structured in a way which enables rigorous problem definition?; and (3) If a problem can indeed be defined rigorously, how can this definition be used to inform a systemic approach toward resolution? Managerial effectiveness, in other words, is understood as the ability to make systemic decisions in the absence of clear facts. A configuration of Soft Systems Methodology (SSM) is presented, and it is argued that this configuration addresses the three questions and facilitates useful and practical systemic results in the face of partial information. Overall, the paper provides a theoretical basis for discussing managerial effectiveness, a decision making model which renders the theory operational, a teaching and training tool for disseminating SSM, and a blueprint from which to begin considering software support for the methodology.     

The Application of Fuzzy Cognitive Map in Soft System Methodology

Facing the issues of structural complexity, on which stakeholders have different views, has increasingly led to the use of Soft Systems Methodology (SSM) in solving managerial problems. Moreover, the weaknesses of this methodology in considering all point of views and ensuring the effectiveness of the proposed changes have provided the motivation for applying Fuzzy Cognitive Map (FCM) in SSM. Using FCM as a modeling tool makes it possible to combine the views of different experts and form group FCM (GFCM). GFCM has the potential to be applied as a useful decision support tool in the stage of offering recommendations and changes. The methodology proposed in this article is applied to ticketing system of Raja passenger train company. This system, influenced by various policies and views, is analyzed with the recommended methodology and then the solutions for developing the system are suggested in a prioritized manner.     

A Soft Systems Methodology (SSM) Based Framework for Evaluating Managed Learning Environments

Managed Learning Environments (MLEs) in higher education institutions (HEIs) are relatively new to the arena of higher education, even though there are over 90% of institutions in the higher and further education sector who are currently engaged in some kind of MLE development activity (University of Brighton 2003). However, when it comes to the task of assessing the performance of an MLE there are no universally recognisable frameworks for evaluating MLEs in HEIs currently discussed within the literature. The paper advances a general systemic framework for evaluating MLEs based on Checkland’s SSM and reports on the first stages of our attempt to evaluate the MLE at Manchester Metropolitan University involving the team developing the system and the stakeholders concerned. Two of three iterations of this research have been completed and, whilst outside the scope of this paper, have found that SSM has coped with the criteria demanded of the evaluation framework within its context. After completing a stakeholder analysis, the criteria for evaluating an MLE, based on the stakeholders’ requirements, emerged. These iterations have tentatively concluded that by contextualising SSM to the evaluation requirements of an MLE in a UK HEI, the measures of performance suggested by SSM need to be adjusted. The final iteration will check this outcome.     

Soft System Dynamics Methodology (SSDM): Combining Soft Systems Methodology (SSM) and System Dynamics (SD)

Soft System Dynamics Methodology (SSDM), a systemic methodology product of the combination of two widely used systems-based methodologies from two different systems thinking paradigms, Systems Dynamics (SD) and Soft Systems Methodology (SSM), is presented. The paper argues that by combining some of SD and SSM stages, within the intellectual framework proposed by SSDM, a methodology developed by one of the authors¹ much can be gained in a systemic intervention to tackle complex social problematic situations. A framework for comparing the ontological, epistemological and methodological principles of SD, SSM and SSDM is proposed and the synthesizing and dialectical role of SSDM is advanced. The 10 stages of SSDM are outlined and illustrated by an application on a small Peruvian company; and a set of conclusions and points for further research are discussed.     

高分辨率滑动聚束SAR卫星姿态机动策略

提出了实现高分辨率滑动聚束星载合成孔径雷达波束指向控制的卫星姿态机动策略。该策略改进了传统中等分辨率滑动聚束模式(sliding spotlight mode, SSM)成像几何,认为高分辨率SSM天线波束指向的焦点位置随方位时刻变化,同时以多普勒中心距离空变量最小为约束条件,实现对SSM成像时长和姿态角变化的计算。该策略认为卫星通过三轴姿态机动实现波束指向控制,克服了大斜视角时单轴或双轴姿态机动出现的场景弯曲,适用于高分辨率滑动聚束成像模式的姿态设计。卫星仿真工具包(satellite tool kit,STK)仿真实验与点目标回波仿真实验验证了所提方法的有效性和精确性。     

From East to West- Has the Twain Met? Linkages Between Context Sensitivity and Soft Systems Methodology

This paper links context sensitivity of Indians to mode 2 of Soft Systems Methodology (SSM) bringing out the similarities between Gemeinschaft and Gesellschaft and the primary mode and secondary mode of behaviour of context sensitivity respectively. Both SSM and context sensitivity consider the totality of environment before selecting the most appropriate behaviour. In the Indian context, the three dimensions of context sensitivity—person (patra), time (kal) and ecology (the pattern of relationships people have with their social and physical surrounding) (desh) are the three coordinates along which SSM’s standard of facts and values change. The unbundling of the changing standard of SSM along the three dimensions of person, time and ecology and across the two polarities of Gemeinschaft and Gesellschaft provides a model which is used to explain the recent economic rise of India.An earlier and shorter version of this paper titled ‘Context sensitivity: An Indian version of soft systems’ has been presented at the ALARPM Congress 2006.     

Revealing Community Perceptions for Ecological Restoration Using a Soft System Methodology

Human perceptions under unstructured forms contain valuable information for ecological restoration (ER). To aid in ER, this paper introduces a working process to analyze the unstructured information for the case study of black bear restoration (BBR) in East Texas where understanding of the perceptions of stakeholders at a community level is needed. We identified the current situation, revealed stakeholders and their interactions, and developed actions for change for BBR. Our techniques included recording discussions in meetings, Soft Systems Methodology, and stakeholder analysis. Results indicated the current situation of BBR with human-bear and human-human conflicts. We figured out that information exchange was interrupted in the public, a potential cause for conflicts. Through a systemization, results showed various roles of key stakeholders and constraints for BBR. We found that local state agencies and local residents (particularly landowners) are the key decision-makers for BBR success. Their collaboration can result in a small portion of success (1/9) that can be increased by more cooperation. The SSM framework introduced in this study can be used for modeling community perceptions in ecological restoration.