The Oblivion of Churchman's Plea for a Systems Approach to World Problems. I. The Inseparability of Systems Thinking and World Issues in the Modern Epoch

Systemic Practice and Action Research - The presentation of a Systems Approach made by Churchman in 1968 starts from a close link between a systems approach and tackling world problems. The link is...     

A Brief Crack of Light?

This is a contribution to an inquiry into the historical meaning of Professor Checkland's soft systems thinking. Heidegger's picture of the present postmodern (or high-modern) epoch provides a context for unfolding that historical meaning. The discussion is focused on the possibility that Checkland's thinking could represent one of the "brief cracks" in the solid neo-instrumental way of appearing (whatever-is-the-case) that characterizes our present epoch.     

Researching-Acting-Reflecting on Public Health Services in Venezuela. I. A Conceptual Framework

This is the first of a duology of articles reporting on an action research project about public health services in Venezuela. This first paper presents a summary of a conceptual framework from which a process of intervention was launched. The second paper, which follows immediately in this special issue, presents a narrative of the intervention process and a final discussion about it. The conceptual framework is constituted by two types of interpretive models of the role of the state concerning health services. On the one hand, four logical interpretive models are summarized. They correspond to four theories about the socioeconomic mission of the state in a modern society. Different thematic interpretations concerning the role of the state in health services are derived from such general missions. On the other hand, two different and, to a certain degree, opposed historical interpretive models about the present Venezuelan socioeconomic-political situation and their corresponding power structures are outlined. The four logical interpretive models are discussed in the light of the two historical models in terms of desirable and feasible courses of political action.     

Researching-Acting-Reflecting on Public Health Services in Venezuela. II. Community Action and Critique

This paper, the second in a duology reporting on an action research project about public health services in Venezuela, presents a narrative of an intervention process launched on the basis of the conceptual framework presented in the first paper of the duology. Thereafter, a deeper reflection on such process, its meaning and its historical possibilities is presented. In this way a cycle of research-action-research is completed.     

The scene for Interpretive Systemology

In this introductory paper to the special issue ofSystems Practice devoted to Interpretive Systemology, some of the conditions under which this trend in systems thinking has come to life are briefly depicted. For that purpose a wider and a narrower scene are presented. The wider scene presents the general questions and problems that are to be tackled by Interpretive Systemology, within a wide international perspective of systems thinking and practice. The narrower scene, which is related to more particular conditions, shows how some circumstances connected to the socalled Third World or underdeveloped countries have helped to trigger the launching of Interpretive Systemology. Finally, a brief outline of the research program for Interpretive Systemology is introduced.     

Unfolding a Theory of Systemic Intervention

This paper interrogates four perspectives (structuralist community psychology, deconstruction, interpretive systemology, and critical systems thinking) to inform the unfolding of a theory of systemic intervention. A vision of epistemology is provided which clarifies the relationships among knowledge, power, will and intervention, and a normative framework for systemic intervention is then presented. Finally, the theory unfolded in this paper is deconstructed to reveal a second theory, yet to be explored, of systemic life projects. This provides an exciting agenda for future research.     

An interpretive-systemic study of the University of Los Andes

This article is a summary of an interpretive-systemic study of the University of Los Andes in Venezuela. Following the methodological guidelines of interpretive systemology, three interpretive contextual systems were designed in order to comprehend the sense of the university. These three interpretive contexts were derived from possible different interpretations of the University Law (Statutes). Results obtained from the thematic interpretation of university activities and decision taking reveal an institution removed from any of the missions depicted in the interpretive contexts. A fourth interpretive context was designed to provide an interpretation of the regulative role the institution plays in order to maintain a particular social order and power structure. This fourth interpretive context shows greater interpretive power with regard to actual university activities than the other three.     

The origins and nature of critical systems thinking

Critical systems thinking is a relative newcomer in the systems tradition of thought. Nevertheless, it has already made a number of significant contributions to the field and is now developing more quickly than any other part of systems thinking. The paper charts the origins and nature of this evolving, critical systems, body of work. The author's own impressions of its development are first set out. This helps establish that critical systems thinking has come to rest upon five commitments which define its essential character. These commitments are then used to classify the published literature associated with critical systems thinking. The result is a review of the origins and nature of critical systems thinking up to 1990.     

Systems thinking,systems practice,and practical philosophy: A program of research

IfSystems Practice is to serve the cause of socially rational decision making, its understanding of systems approach must open itself up to the communicative dimension of rational practice uncovered by contemporary practical philosophy. This programmatic paper argues that building the bridge between the two traditions of systems thinking and practical philosophy is a key challenge to be faced by the systems community. A three-level framework of rational systems practice is suggested as a point of departure for a program of research.     

Total systems intervention: A practical face to critical systems thinking

This is the first exposition of a new methodology (or perhaps meta-methodology) for systems practice known as Total Systems Intervention (TSI). Designed to overcome the weaknesses of hard, cybernetic, and soft systems approaches and build on their strengths, TSI represents a practical face of critical systems thinking. It advocates combining three building blocks-systems metaphors, system of systems methodologies, and individual systems methodologies—in an interactive manner which is deemed to be particularly powerful and fruitful. In this paper the philosophy, principles, and phases of the TSI methodology are set out and two very different examples of its use are provided.     

A multiperspective systems-based framework for decision support systems design

This paper reviews the dominant approaches to the design of decision support systems with reference to recent developments in information technology. The complexities and difficulties of the various developments are also discussed and their implications explored. A multiperspective, systems-based framework is presented which aims to lessen these difficulties. The framework is based on the theory and concepts of critical systems thinking.     

Evaluating organizations: A systems and contingency approach

It has become increasingly difficult to keep pace with the amount of information being generated about how to evaluate organizations. If it were not enough that the situation is made difficult by the sheer mass of material on evaluation, clarity is further hindered by many of the publications on the subject failing to make explicit the principles and assumptions upon which they are based. This was the situation confronting the authors when they began a national project with the National Association of Councils for Voluntary Service on the evaluation of the performance of Councils for Voluntary Service. In an attempt to bring some order to the field, this paper adopts a systems and contingency approach to elucidate the nature and practical usefulness of the different methods of evaluation. It first seeks, using some tools of Checkland's soft systems methodology, to present a systematic analysis of the subject of evaluation. Then, in the light of the analysis, an attempt is made to formulate a simple classification of approaches to evaluation which serves to match the different forms of evaluation to the contexts in which they are most appropriate for use.     

Total systems intervention and human inquiry: The search for a common ground

Total Systems Intervention (TSI) is an approach to intervening in problem situations which has much to offer where complex interacting issues need to be addressed by the complementary use of intervention methodologies. That such an approach has much in common with Action Research (AR) has been recognized, with much recent effort being devoted to the relationship between AR and Critical Systems Thinking (CST), the theoretical endeavor underpinning TSI. This paper further develops this line of debate and relates AR or Human Inquiry (HI) more directly to TSI, using an information systems intervention to enhance the study. The outcome is a demonstration of how TSI implicitly uses techniques informed from the field of Action Research, and how a more thorough synthesis of HI with TSI might serve to improve the overall intervention process.     

Refocusing Systems Analysis of Organizations Through a Semiotic Lens: Interpretive Framework and Method

Recent advances in systems theory have significantly raised its utility for supporting problem-structuring activity in organizations. However, this approach has been inadequately developed for representing and evaluating the nature and outcomes of organizational functioning. Toward that end this paper introduces a new method, called interpretive systems analysis, which incorporates ideas from semiotic theory. Using this method, the complex web of agents, actions, means, and circumstances in organizational functioning may be analytically discriminated into multiple courses of action that are emphasized on dimensions of legitimacy, motivation, and power. An integrative appraisal of key elements and factors shaping organizational performance may then be achieved through the formulation of “systems of significance,” formed of oppositional and associative relations. Organizations can thus be illuminated in terms of principle inconsistencies and tensions shaping their operations. The application and utility of this method is illustrated through a case study of customer service operations.     

Critical systems heuristics: Application of an emancipatory approach for police strategy toward the carrying of offensive weapons

Critical systems heuristics (CSH) is explored in this article. It is an emancipatory approach to problem solving. Its philosophy and principles are presented. Methodological guidelines and an application for police strategy toward the carrying of offensive weapons are given. A critique of the philosophy, principles and methodology is provided. Room is left for the reader to extend our analysis. The aim of the article is to initiate the use of CSH and to encourage people to help to develop this and other emancipatory approaches.     

An Interpretive-Systemic Framework for the Study of Community Organizations

This paper presents a conceptual framework for the systemic study of community organizations (COs) in contemporary societies. This framework is made up of two ideal-type models of COs. These models are structured around the notions of rights, social interaction, and the State. The first ideal-type model is based on a liberal conception of society, and the second model is grounded on communicative ethics as developed by Habermas for contemporary deliberative democracy. The relevance and limitations of such interpretive framework are discussed when a brief exploration on the social meaning of COs in Venezuela unveils grounds for further questioning about the role of COs in contemporary society.     

Birth and Demise of a Social Protection Organization in Venezuela

In this article a context for the study of a social protection organization is presented. This context is based on three ideas: (i) social protection is a requirement for assuming the cohesion and continuation of society; (ii) in an industrialized society, social protection is conceived in connection with salary; and (iii) the organizational form of social protection in Venezuelan society is Social Security guaranteed by a Welfare State. The becoming of our Social Security organization is interpreted with these concepts. The interpretive process consists in the unfolding of the relation between the organizational form and the conceptions about social protection since the birth of the organization 60 years ago. This unfolding simultaneously reveals failure concerning coverage of the risks typical of social security and a radical change in the conception of social protection in Venezuela. These results rest on the non-realization of premise ii of the interpretive context in the case of the Venezuelan society. The article concludes by showing the need to understand the conceptions regarding social protection in contexts different from that of an industrial society (advanced or not).     

A critique of hierarchy theory

In our zeal to apply models successfully, failures of the model are often overlooked. A model may be used for quite some time before its success is questioned or before the model fails to be applied successfully. Since hierarchy theory has been deemed successful in the systems field, it is necessary and appropriate to critique the development and application of hierarchy theory using the framework presented inCreative Problem Solving (Flood and Jackson, 1992). That framework proposes a critique that uses the four areas of theory, utility, ideology, and methodology in reviewing a systems theory. It is important to examine hierarchy theory through the analytical filter of critical systems thinking if we are genuinely to understand what hierarchy theory has to offer systems thinking in the exploration of complex situations.     

Science as Systemic Intervention: Some Implications of Systems Thinking and Complexity for the Philosophy of Science

This paper sidesteps the usual starting points for debate about complexity and the philosophy of science, which tend to assume that science is primarily about observation. Instead, the starting point is intervention, defined as purposeful action by an agent to create change. While some authors suggest that intervention and observation are opposites, it is argued here that observation (as undertaken in science) should be viewed as just one type of intervention. We should therefore welcome scientific techniques of observation into a pluralistic set of intervention methods, alongside methods for exploring values, reflecting on subjective understandings, planning future activities, etc. However, there is a need to explicitly counter a possible pernicious interpretation of this argument: intervention could (erroneously) be viewed as flawlessly preplanned change based on accurate predictions of the consequences of action. This is the mechanistic worldview that systems thinking and complexity science seek to challenge. Therefore, having redefined scientific observation as intervention, the paper revisits insights from systems thinking and complexity to propose a methodology of systemic intervention. Some brief reflections are then provided on the wider social implications of this methodology.