Going Green from the Inside: Insider Action Research at the Volvo Car Corporation

Various forms of action research have been proposed as remedies for the one-sided focus on theoretical interests existing in Business School research. Among other conceptual elaborations, Insider Action Research (IAR) suggests that action research needs to be supported by an insider's view of activities in order to achieve any substantial contribution to practice and theory. Even though the IAR model is potentially capable of overcoming a number of practical, political, and epistemological problems, it has been explored relatively little in terms of practical examples and lessons. This paper presents the account of an Insider Action researcher at the Volvo Car Corporation, aimed at studying the development of environmental strategies and “eco-benign” automobiles “from the inside”. The paper suggests that even though IAR remains a promising model, the political ingenuity and savoir-faire of the insider action researcher must not be underrated.

Prologue: The Global Challenge Outlined: Representation Accountability and Sustainable Futures

This volume reflects on the program of research undertaken by members and associates of the International Sociological Association’s Joint Session of Research Committee 10 on Participation and Research Committee 51 on sociocybernetics and the graduates and contributors to the Flinders University research cluster on user centric design to enhance representation and accountability for a sustainable future.

Communicating Through Theatre: How Organizational Theatre Engages Researchers and Industrial Companies

In this article, we focus on the communicative aspects in action research (AR), and how we as action researchers have been inspired by working with a theatre company in enterprise development. The theatre showed us a different landscape concerning communication in the enterprise development process. We discuss how communication in AR traditionally is handled, and challenge AR by introducing how a theatre company creates engagement and involvement in the development process. Action researchers can enhance their research activity through using communication forms borrowed from theatrical performance in order to inspire and increase participants’ involvement in change processes.

Consumer Participation in Designing Community Based Consumer-Directed Disability Care: Lessons from a Participatory Action Research-Inspired Project

User participation has been embraced worldwide as a means to provide better consumer outcomes in health and community care. However, methodologies to achieve effective consumer engagement at the programme design level have remained under-explored. The purpose of this study was to evaluate the impact of a Participatory Action Research (PAR)-inspired methodology used to develop a consumer-directed community care/individualised funding service model for people with disabilities. A retrospective analysis of case notes and internal reports for the first 6 years of an ongoing project were examined. The findings suggest that PAR methodologies need to take into account community development, group support, and capacity building as well as succession planning and risk management issues in order to facilitate the often lengthy policy and project development process. Drawing on these findings, this article discusses five lessons and their methodological implications for PAR in a health or social policy/programme design context.

Systemic Human Relations in Dynamic Equilibrium

This paper reports on a breakthrough in thinking based on 33 years of field practice-based inquiry and previously published studies. It brings together several bodies of established and emerging thought including systems thinking, epistemology, psychology and sociology, in a way of thinking about the living fabric of complex human systems-in-process. It is offered here as a kind of transdisciplinary ‘Rosetta stone’ to those working around the world with one or more of these bodies of thought as a way of making some critical connections between them. In summary, an integrating ‘mental architecture’ is proposed whereby inquiry (research as an evaluative dynamic act of seeking) may be seen as the way by which living (notably human) systems come alive, and which is incorporated, organ-ised, ‘structured’ and relationally embodied in an individual and their psychological mind as personal process, and in social collectivities and their sociological organisation as cultural process.

Identity in Post Suharto Indonesia

Balancing individual and collective interests is the challenge in Indonesia and in Australia, where the challenge is (a) to enable decentralised involvement in decisions to enhance a sense of attachment to an inclusive democracy and (b) achieve careful evidence based policy to guide the use of resources for the common good.

Multimodal Systemic Metamethodology: An Application to Edgar Morin’s Doctrine

This paper intends to show how multimodal system methodology can be interpreted as a metamethodology that can house different specific methodologies to be used in action-research.

Analytic and Dynamic Approach to Collaboration: A Transdisciplinary Case Study on Sustainable Landscape Development in a Swiss Prealpine Region

The involvement of stakeholders and the public in societal decision processes has lately received increased attention. We suggest that appropriate and tailored techniques should be selected and integrated to provide the prerequisites for inclusive involvement depending on the issue, type, goals and phase of the decision process in question, i.e. an analytic, systematic and dynamic approach to collaboration. In a transdisciplinary case study design we integrate diverse analytical methods whereby a process of mutual learning between science and people from outside academia is strived for. Our framework for collaboration is illustrated by a case study on sustainable landscape development in the Swiss prealpine region of Appenzell Ausserrhoden.

Toward a Buddhist Systems Methodology 1: Comparisons between Buddhism and Systems Theory

This paper compares some key concepts from Buddhism with ideas from different traditions of systems thinking. There appear to be many similarities, suggesting that there is significant potential for dialogue and mutual learning. The similarities also indicate that it may be possible to develop a Buddhist systems methodology to help guide exploration and change within Buddhist organisations.

Toward a Buddhist Systems Methodology 3: An Application in a Taiwanese Non-Governmental Organization

This paper describes the application of a Buddhist systems methodology (BSM) to tackle a significant conflict (and underlying issues) threatening the future of a large non-governmental Buddhist membership organization in Taiwan. An evaluation of the BSM, undertaken six months after the intervention, demonstrated positive impacts, including a major reduction in conflict; improved communications across the organization (especially from the bottom-up); a successful restructuring to address some of the underlying issues; a significant upturn in the recruitment and retention of members; and a consequential turn-around of the organization's financial position. In addition, several senior managers took on the BSM for their personal use, trained others, and cascaded the methodology down the organization. This resulted in the official adoption of the BSM as the ‘main decision-making system’ for part of the organization, and the start of wider dissemination. Based on these results, the authors argue that the BSM may have more general utility for problem solving and problem prevention in Taiwanese (and possibly other) Buddhist organizations.

Creating Rhizomatic Networks and Ethics for the Marginalized Group

This paper seeks to further substantiate and appreciate the importance of West Churchman’s pragmatic philosophy, and to propose the development of what we call the participatory and rhizomatic systems approach. The aim of rhizomatics is to create a deterritoriazation of current social fields and to make sense of the creation of the rhizomatic networks and ethics for the marginalized group in practice. This paper takes the contributions of Gilles Deleuze and Felix Guattari’s notion of rhizome on ethical reasoning and incorporates them into a test. It examines how ethics for the marginalized group can assist in appreciating and developing ethical management of any systemic intervention. The paper looks into what ethics for the marginalized group is and how it is achieved in the context of rhizomatic networks.

Practicality, Positionality, and Emancipation: Reflections on Participatory Action Research with a Watershed Partnership

In the last few decades, there has been a trend towards increased stakeholder and public participation in natural resource management in North America. To a certain extent, the rationale for this trend is found in the complexity and uncertainty of environmental issues, which confront us with the coexistance of multiple legitimate values and perspectives in society. Recognizing this “epistemological plurality” has important implications for both policy and science. In this paper, I critically reflect on my experiences as a doctoral student engaged in participatory action research (PAR) with a watershed partnership in Ontario, Canada. In providing this biographical account, I seek to make a contribution to ongoing discussions regarding the nature, challenges and benefits of this methodological approach for academic research, as well as to emerging debates on PAR in the context of environmental governance and “post-normal” approaches to natural resource management.

The Role of Behavioral Factors and National Cultures in Creating Effective Performance Management Systems

Many organizations install performance management systems (PMS), based on critical success factors, key performance indicators and the balanced scorecard, to improve their results. In practice many organizations have difficulty implementing a PMS because the influence of behavioral factors and national cultures is not taken into account enough. This article describes the findings of a study into the role of behavior and national culture in setting up an effective PMS at a multinational.

Creating ‘Rhizomatic Systems’ for Understanding Complexity in Organizations

The article describes and demonstrates the use of a new research proposal for understanding the complexity in organizations in terms of a Deleuzian sense of an event. It creates the rhizome metaphor that allows the emergence of different ways of systems thinking, a legitimate challenge to the Modernist’s orthodoxy. For Deleuze and Guattari, micropolitics are the essence of what we call ‘rhizomatic systems.’ It is this concept of the organization, as a rhizome or rhizomatic systems that we want to focus from ‘problem solving’ in a real-world situation to the process of problematization, that is, the making or appreciating a series of events in the problematizing fields. The paper draws on the research experience in which participatory action research was carried out in a Korean distribution company. The participatory learning process happened to create a series of events in which ‘time-related research’ was conducted in order to facilitate the process of problematization within the organization.

Is it Safe to Talk About Systems Again Yet?

The following article makes a case for the social sciences to renew their interest in systems, drawing on ideas circulating in organisational and community psychology, industry, engineering, biology and ecology, the new physics, management, evaluation, religion and spirituality, policy-making, human services professions, and service-user and community movements. It charts a different kind of systemic thinking in striking contrast to traditional mechanistic social systems theory. Sociology’s current resiling from systems theory is explained as a legacy of its loyal service in the ‘battlefield’ of the post WW2 critique of authoritarian structural-functionalist positivist systems and the hard-won interpretive turn to issues of process, diversity, conflict, change and a critical and ‘qualitative’ epistemology. A new transdisciplinary mental architecture of self-organising processes for complex living systems is offered which integrates understandings of both ‘structural systems’ and the ‘processual systemic’ in individual psychology, organisational sociology, and in action research as its epistemology.

New Agoras and Old Institutions: The Case of Human Rights

Existing human rights doctrine and enforcement structures often fail to protect human welfare. The new agora project (Jenlink and Banathy 2002) offers a structure to democratically re-build human rights. To examine the role of new agoras in re-crafting old institutions, I begin by identifying the context of human rights: globalization, diverse identities, and democracy. After analyzing the impact of diversity on democratic structures, I introduce human rights as conceived by Banathy’s (2000) Third Generation. With this in mind, I am prepared to examine the challenges and opportunities for shaping a new operationalization of human rights using the new agora structure.

An Assessment of the Application of ‘Critical Systems Heuristics’ to a Policy Development Process

Through the presentation and analysis of a case study of a policymaking process for the quality assurance of higher education by an external government agency, this paper seeks to highlight the contribution of Ulrich’s critical systems heuristics as a method for enhancing the social rationality of policymaking. It is claimed that the use of CSH enabled the researcher to elicit rich qualitative data that captured different world-views, values and boundary judgments of social actors representing the different groups of stakeholders involved in or affected by the policy. The use of CSH contributed to a policy settlement that involved substantial improvement to the reformulated policies. However, it is argued that, in the context of a new democracy with a weak public sphere, CSH was unable to counter the unequal power relations between the government agency and the universities and the historical-political fractures of South African society that caused divisions within and across Ulrich’s social roles.

Conclusion: New Directions Through Extending Deliberative Democracy to Enhance Representation and Accountability

Two way, systemic dialogue enables new ideas to emerge. Rorty (1989) in ‘Contingency, irony and solidarity’ argues that we need to ask questions that acknowledge solidarity with other human beings who suffer. He asks us to consider the consequences for humanity by widening our sense of solidarity or links with others. Considering their pain should be our starting point for drawing ever widening circles of solidarity. The issue is not idealism versus pragmatism as Rorty argues; it is about widening our understanding of the consequences of our thinking and our practice. We need to understand that the environment of which we are part has been shaped by our social, cultural, political and economic decisions and that it will in turn shape our thinking and practice. This is the principle of co-determination that has been developed by systems thinkers such as Maturana and Varela and understood by recent thinkers such as Tim Flannery (2007) and Ulrich Beck (1992, 1997).

Using an Action Research Framework to Explore Assessment: A South African Case Study

This article is a reflection of my first experience with action research in trying to devise a system of assessment that would benefit both first and second language speakers of English in an assessment system that is plagued by its separatist past. In this paper, I discuss an action research study on oral assessment implemented at two tertiary institutions in South Africa. The actual details of each phase of the assessments are not reported on, but the methods used to facilitate the processes are. The findings and adaptations after each phase of the assessments are discussed to show the effectiveness of using an action research methodology.

Ethics of a Sustainable Enterprise—and the Need for it

In the modern global economy, new criteria are needed to describe the most modern enterprises: Sustainable Enterprise (SE) and Sustainable Enterprise Ethics (SEE). Long-term existence and development of humans and organisations depend, largely, on application of the sustainable development (SD) concept. Already, some enterprises consider the modern conditions and apply the requisite synergy of economic, ecological, social and ethical aims. They can be called Sustainable Enterprises (SEs). Suitable activities of SEs depend on their ethics even more than on their knowledge—Sustainable Enterprise Ethics. Attainment of SEE demands innovation of values, culture and behaviour of all critical SEs’ participants for them to understand, achieve and use SEE as a more/requisitely holistic practice, based on ethics of interdependence (EI). We offer some new suggestions on why humans need SE and SEE and suggest ways to create and implement EI as SEE in and for SEs rather than the traditional one-sided business behaviour.