家庭工作界面因素对情绪劳动的影响机制

为了研究服务型员工的家庭因素对其工作表现的影响,通过三个阶段的问卷调研,并运用SPSS和AMOS分析工具对调研结果进行分析.结果表明:服务员工家庭工作冲突会抑制情绪劳动中深层表演与真实表达;家庭工作增益会促进情绪劳动中深层表演与真实表达;家庭工作冲突对表层表演的正向影响会随着家庭工作平衡的增强而减弱;家庭工作增益对表层表演的负向影响、对深层表演的正向影响会随着家庭工作平衡的增强而增强.

Impact Mechanism of Family-to-Work Interface on Emotional Labor

To study the impact of service employees’ family factors on their performance， a three-stage questionnaire survey was conducted by using SPSS and AMOS analytic tools. The results show that the family to work conflict of service employees could inhibit deep acting and genuine expression of emotional labor; family to work facilitation could promote deep acting and genuine expression of emotional labor; the positive relationship between family to work conflict and surface acting becomes weaker with the family-work balance increasing， and the negative relationship between family to work facilitation and surface acting and the positive relationship between family to work facilitation and deep acting become stronger with the family-work balance increasing.