主成分分析法在电信企业绩效评价中的应用

采用理论分析与实证分析相结合的研究方法,建立了电信企业KPI绩效管理指标体系模型.将多元统计中的主成分分析法运用于电信企业绩效评价体系中,并针对实例进行了分析和评价.该评价指标体系简单、实用性强、运行成本低、准确率高,为我国电信企业绩效评价提供了一种新的有效方法.采用主成分分析法提取了3个主成分指标构成数学评价模型,对各部门的综合实力进行了排序,同时分析了各部门之间差异的特点及形成原因.结果表明,该评价模型更能科学、合理地反映出实际评价结果.

Application of Principal Component Analysis to Performance Evaluation of Telecom Enterprises

Combining theoretical study with empirical analysis in research,a KPI(key performance indicators) evaluation model is developed for telecom enterprises.The PCA(principal component analysis) of multivariate statistics is applied to the performance evaluation system with a telecom enterprise taken as multi-objective example to analyze.The evaluation index system based on this model is simple and practical with low operation cost and high accuracy,thus providing a new effective way to evaluate the performance of various telecom enterprises in China.The mathematical evaluation model is composed of 3 principal component indexes as a result of PCA,by which the overall strengths of all departments can be truly reflected and ranked,with the discrepancies between them and the cause both analyzed.The results show that this model is available to evaluate different performances more reasonably and scientifically.