| 客户关系管理系统表示层的设计 |
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| 引用本文： | 张磊,刘鲁源,谈贤芳.客户关系管理系统表示层的设计[J].燕山大学学报,2003,27(2):169-171. |
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| 作者姓名： | 张磊 刘鲁源 谈贤芳 |
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| 作者单位： | 天津大学电气与自动化工程学院，天津 300072 |
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| 摘 要： | 客户关系管理(CRM)系统的实施是一个持续性的过程中，需要不断提高和完善。本文通过对CRM系统表示层功能的分析，依据组件化程序设计思想，建立了其结构模型和基于XML格式的数据模型，实现了表示层的动态可配置性，从而增强了系统的灵活性和扩展性。
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| 关 键 词： | 客户关系管理 CRM 表示层 建模 XML 组件化程序设计 结构模型 数据模型 |
| 修稿时间： | 2002年9月12日 |
Design of Presentation Layer of Customer Relationship Management System |
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| ,.Design of Presentation Layer of Customer Relationship Management System[J].Journal of Yanshan University,2003,27(2):169-171. |
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| Authors: | ,, |
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| Institution: | (Zhang Lei),(Liu Luyuan),(Tan Xianfang),(The College of
Electrical Engineering and Automation,Tianjian University,Tianjin 300072) |
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| Abstract: | The implementation of CRM system is a gradual process. During this process, the system needs to integrate some new elements and there are some elements in the system need to be modified occasionally. Based on the component technique of software, a structure model and a data model in XML of the presentation layer of CRM system are presented, according to the layer's role in the CRM system. Applying this design pattern, we established a flexible, inheritable and configurable presentation layer system of CRM. As a result, we can modify or redesign the system easily. |
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| Keywords: | CRM presentation layer modeling XML |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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