Examining Antecedents and Consequences of Tourist Satisfaction: A Structural Modeling Approach |
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Authors: | WANG Xia ZHANG Jie GU Chaolin ZHEN Feng School of Geographic Oceanographic Sciences Nanjing University Nanjing China School of Architecture Tsinghua University Beijing |
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Institution: | WANG Xia **,ZHANG Jie,GU Chaolin,ZHEN Feng School of Geographic , Oceanographic Sciences,Nanjing University,Nanjing 210093,China,School of Architecture,Tsinghua University,Beijing 100084 |
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Abstract: | While the importance of tourist satisfaction has been recognized by academic researchers for at least four decades, adequate tourist satisfaction models have not been developed or validated. This study presents a tourist satisfaction model for a destination and explores the antecedents (tourist expectations, destination image, perceived quality, and perceived value) and the consequences (tourist complaints and tourist loyalty) of tourist satisfaction using Guilin for the case study. Structural equation mode... |
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Keywords: | tourist satisfaction destination structural equation modeling (SEM) Guilin |
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