基于五元联系度的公交服务满意度评价模型

针对目前公交满意度评价中存在的可靠性不够的问题，提出了能够同时进行定性和定量分析公交满意度的五元联系度方法，并采用可以度量各项指标信息量的熵值法来确定各项指标的权重。通过实证分析以及与不同评价方法的结果进行比较，表明基于熵权重的五元联系度模型的评价结果比较合理、客观。

Five element connection degree based transit service satisfaction evaluation model

For insufficient reliability in current transit service satisfaction evaluation, we present a five element connection degree model that can both qualitatively and quantitatively analyze transit service satisfaction degree. We also apply entropy method that can measure the information content of individual index to determine the weight of individual index. Empirical analysis and comparison with assessment results of different methods show that evaluation results of entropy weight based five element connection degree model are more reasonable and objective.