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IT商业价值生成过程诊断
引用本文:孔祥雨,李向阳,吴冲,刘家国.IT商业价值生成过程诊断[J].解放军理工大学学报,2010,11(4):433-438.
作者姓名:孔祥雨  李向阳  吴冲  刘家国
作者单位:孔祥雨,李向阳,吴冲(哈尔滨工业大学,管理学院,黑龙江,哈尔滨,150001);刘家国(哈尔滨工程大学,经济管理学院,黑龙江,哈尔滨,150001) 
基金项目:国家自然科学基金资助项目,国防科工委基础科研基金资助项目,教育部博士点新教师基金资助项目 
摘    要:针对现代企业中组织能力构建和信息技术(IT)商业价值相契合的趋势,以能力观点为基础,提出IT商业价值生成过程诊断体系与方法。根据IT商业价值生成路径,从技术能力、流程能力、动态能力和企业竞争力4个层次构建了IT商业价值生成过程诊断指标体系。在此基础上,可拓方法被用来判断客观指标的状态,粗糙集被用来识别影响用户满意度的关键因素,并且给出一个算例来进行检验。算例表明,提出的诊断体系与方法能够识别IT商业价值生成过程中的薄弱环节和确定改进方向。IT商业价值生成过程诊断为企业信息化管理提供了新的框架和方法,有助于提高企业信息化绩效。

关 键 词:信息化  IT商业价值  诊断体系  可拓理论  粗糙集

IT business value generation process diagnosis
KONG Xiang-yu,LI Xiang-yang,WU Chong and LIU Jia-guo.IT business value generation process diagnosis[J].Journal of PLA University of Science and Technology(Natural Science Edition),2010,11(4):433-438.
Authors:KONG Xiang-yu  LI Xiang-yang  WU Chong and LIU Jia-guo
Institution:School of Management,Harbin Institute of Technology,Harbin 150001,China;School of Management,Harbin Institute of Technology,Harbin 150001,China;School of Management,Harbin Institute of Technology,Harbin 150001,China;School of Economics & Management,Harbin Engineering University,Harbin 150001,China
Abstract:In view of IT business value g eneration in modern enterprises consistent w ith org anizat ional capabilit ies building , IT business value g eneration pr ocess diagnosis system and appro ach were pro posed based on capability view . A diag no sis index sy stem that covered IT capabilit ies, pr ocess capabilities, dynamic capabil it ies and competence w as established. Extension approach w as used to measure the status of each object ive index in the diagnosis index system, and the ro ug h set was used to ident ify the key factor s that inf luenced user satisfaction. An example was then given to justify the pro posed method. It is show n that diagnostic analysis o f IT business value gener at ion process can ident ify key weaknesses and improvement direct ions. IT business value generat ion process diag nosis w il l be an ef fect ive to ol fo r enterprise info rmat ionizat ion management that helps to improve the per formance of enterprise info rmat ionizat ion
Keywords:info rmat ionizat ion  IT business value  diagnosis system  ex tension theo ry  rough set
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