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高校图书馆提高文献传递满足率的思考
引用本文:谷玉荣.高校图书馆提高文献传递满足率的思考[J].科技情报开发与经济,2012,22(14):15-17.
作者姓名:谷玉荣
作者单位:苏州大学图书馆,江苏苏州,215006
摘    要:介绍了国内几大文献传递服务系统,阐述了苏州大学图书馆文献传递服务情况,分析了影响文献传递满足率的因素,提出了提高文献传递满足率的方法。

关 键 词:高校图书馆  文献传递  满足率  文献传递服务系统

Considerations about How University Library to Improve the Satisfaction Rate of Document Delivery
GU Yu-rong.Considerations about How University Library to Improve the Satisfaction Rate of Document Delivery[J].Sci-Tech Information Development & Economy,2012,22(14):15-17.
Authors:GU Yu-rong
Abstract:This paper introduces several larger domestic document delivery service systems, expounds the current situation of document delivery service of the library of Suzhou University, analyzes some factors influencing the satisfaction rate of document delivery, and puts forward some methods for improving the satisfaction rate of document delivery.
Keywords:university library  document delivery  satisfaction rate  document delivery service system
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