| C2C电子商务顾客满意度的影响因素及其模型 |
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| 引用本文： | 徐冬磊,汪祖柱.C2C电子商务顾客满意度的影响因素及其模型[J].科技情报开发与经济,2010,20(3):143-146. |
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| 作者姓名： | 徐冬磊 汪祖柱 |
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| 作者单位： | 安徽大学管理学院,安徽合肥,230601 |
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| 摘 要： | 分析了C2C电子商务顾客满意度的影响因素,并在此基础上构建了C2C电子商务的顾客满意度模型。
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| 关 键 词： | C2C电子商务 顾客满意度 影响因素 |
Talking about the Influencing Factors and the Models of Customer Satisfaction of C2C E-commerce |
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| XU Dong-lei,WANG Zu-zhu.Talking about the Influencing Factors and the Models of Customer Satisfaction of C2C E-commerce[J].Sci-Tech Information Development & Economy,2010,20(3):143-146. |
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| Authors: | XU Dong-lei WANG Zu-zhu |
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| Institution: | XU Dong-lei,WANG Zu-zhu |
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| Abstract: | This paper analyzes the factors influencing the customer satisfaction of C2C E-commerce,and based on this,constructs the model of customer satisfaction of C2C E-commerce. |
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| Keywords: | C2C E-commerce customer satisfaction influencing factor |
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