| 调节馆员情绪 提升服务质量 |
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| 引用本文： | 祖庆华.调节馆员情绪 提升服务质量[J].科技情报开发与经济,2006,16(23):83-84. |
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| 作者姓名： | 祖庆华 |
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| 作者单位： | 山西医科大学图书馆,山西,太原,030001 |
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| 摘 要： | 分析了图书馆员的工作压力与情绪的关系,探讨了情绪管理的有效方法,认为图书馆员只有提高综合素质,树立“读者第一,服务至上”的理念,才能真正提高服务质量。
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| 关 键 词： | 图书馆 馆员 读者服务 情绪管理 |
| 文章编号： | 1005-6033(2006)23-0083-02 |
| 修稿时间： | 2006年6月8日 |
Improve the Service Quality through Adjusting the Emotions of Librarians |
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| ZU Qing-hua.Improve the Service Quality through Adjusting the Emotions of Librarians[J].Sci-Tech Information Development & Economy,2006,16(23):83-84. |
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| Authors: | ZU Qing-hua |
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| Institution: | ZU Qing-hua |
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| Abstract: | This paper analyzes on the relation between the work pressure and the emotion,probes into the effective method for the emotion management,and holds that the librarians should improve the comprehensive quality and establish the conception of "reader first and service supreme" to improve the service quality. |
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| Keywords: | library librarian service for readers emotion management |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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