个性化服务——高校图书馆创新服务的真谛

在网络环境下高校师生员工的信息需求多种多样,信息获取的技能也存在差异,他们都希望得到图书馆针对其需求特点而为其提供的个性化服务.高校图书馆应树立个性化服务的理念、明确个性化服务的内容、运用个性化服务的方式、实行个性化服务的管理.

Personalized Service——The Essence of Innovated Service of University Library

The information demands of the teachers,students,staff members and workers of university under the network environment are various,and the skills of acquisitioning the information are different.All the teachers,students,staff members and workers want the library to provide personalized service according to their featured demands.And university library should establish the concept of the personalized service,make clear the contents of personalized service,use the mode of personalized service,and carry out th...