| 浅谈读者服务工作失误后的补救策略 |
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| 引用本文： | 贺建明.浅谈读者服务工作失误后的补救策略[J].科技情报开发与经济,2011,21(7):47-49. |
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| 作者姓名： | 贺建明 |
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| 作者单位： | 重庆图书馆,重庆,400037 |
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| 摘 要： | 图书馆读者服务工作出现失误在所难免,在工作中,只要我们积极主动地做好补救措施,就能不断地提高读者的满意度,进而提升图书馆的价值。
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| 关 键 词： | 图书馆 读者服务 服务补救 |
Talking about the Service Recovery Strategies Adopted after the Errors in Service for Readers |
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| HE Jian-ming.Talking about the Service Recovery Strategies Adopted after the Errors in Service for Readers[J].Sci-Tech Information Development & Economy,2011,21(7):47-49. |
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| Authors: | HE Jian-ming |
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| Institution: | HE Jian-ming |
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| Abstract: | It can hardly be avoided that the errors occur in the service for readers in the library.And in the work,only we adopt remedial measures actively,can readers'satisfaction be increased continuously,and library's value be promoted further more. |
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| Keywords: | library service for readers service recovery |
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