| 知识服务环境下图书馆的客户关系管理研究 |
| |
| 引用本文： | 刘冬梅,孙晓明.知识服务环境下图书馆的客户关系管理研究[J].科技情报开发与经济,2009,19(18):6-7. |
| |
| 作者姓名： | 刘冬梅 孙晓明 |
| |
| 作者单位： | 天津理工大学图书馆,天津,300191 |
| |
| 基金项目： | 天津市艺术科学立项规划项目 |
| |
| 摘 要： | 概述了知识服务环境下图书馆引入客户关系管理的内涵及意义,提出了基于客户关系管理的图书馆管理模式.
|
| 关 键 词： | 图书馆 知识服务 客户关系管理 |
Study on the Customer Relationship Management of the Library in the Circumstance of the Knowledge Service |
| |
| LIU Dong-mei,SUN Xiao-ming.Study on the Customer Relationship Management of the Library in the Circumstance of the Knowledge Service[J].Sci-Tech Information Development & Economy,2009,19(18):6-7. |
| |
| Authors: | LIU Dong-mei SUN Xiao-ming |
| |
| Abstract: | This paper summarizes the connotation and significance of the customer relationship management introduced by the library in the circumstance of the knowledge service, and puts forward library's management mode based on the customer relationship management. |
| |
| Keywords: | library knowledge service customer relationship management |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
