| 论基于知识管理的虚拟咨询服务 |
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| 引用本文： | 何立芳.论基于知识管理的虚拟咨询服务[J].科技情报开发与经济,2005,15(23):28-29. |
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| 作者姓名： | 何立芳 |
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| 作者单位： | 杭州师范学院图书馆,浙江,杭州,310012 |
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| 摘 要： | 阐述了知识管理和虚拟咨询服务的概念，指出了它的特征在于知识共享、服务共享和专家共享，并运用知识管理的有关理论对虚拟咨询服务加强知识管理提出建议。
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| 关 键 词： | 虚拟咨询服务 知识管理 知识共享 服务共享 专家共享 |
| 文章编号： | 1005-6033（2005）23-0028-02 |
| 收稿时间： | 2005-08-02 |
| 修稿时间： | 2005年8月2日 |
Discussion on the Virtual Reference Services Based on the Knowledge Management |
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| HE Li-fang.Discussion on the Virtual Reference Services Based on the Knowledge Management[J].Sci-Tech Information Development & Economy,2005,15(23):28-29. |
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| Authors: | HE Li-fang |
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| Abstract: | This paper expounds the conception of the knowledge management and the virtual reference service, points out that the feature of the virtual reference services is in the knowledge sharing, service sharing and experts sharing, and by using the theories related to the knowledge management, puts forward some advices on strengthening the knowledge management in the virtual reference services. |
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| Keywords: | virtual reference services knowledge management knowledge sharing service sharing experts sharing |
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