利用社会网络分析促进隐性知识管理

由于隐性知识是在人与人的协作、交流中传播和创新的,因此以IT为基础的知识管理系统难以对其有效管理。以中国人民大学经济科学实验室为案例进行了如下研究:通过问卷调查收集数据;绘制组织内部信息沟通、咨询、知识传播等社会关系网络;定量分析网络结构以发现阻碍知识传播及创新的问题。上述研究表明:社会网络分析可以为组织制定隐形知识管理的措施提供定量分析的依据和手段。

Promoting tacit knowledge management using social network analysis

The paper is mainly about how to improve the management of tacit knowledge in the interior of the organization by social network analysis(SNA).Because the tacit knowledge is spread and innovated by the cooperating and communicating between people,the knowledge management system based on IT is not effective enough.The author's research is based upon the cases happened in the Economic Science Lab of Renmin University of China.The data were collected through questionnaire and social relationships network of the information communicating,consulting,and knowledge spreading inside the organization were drawn.Then,the network structure was analyzed quantitatively to find the factors that hold back the spreading and innovating of knowledge by SNA.The result indicates that SNA can offer the reliable basis on how to take strong measures to manage tacit knowledge.