系统工程与服务行业商业模式

随着经济全球化进程的深化以及互联网信息技术的快速发展,商业模式已成为国内外学术界的研究热点和前沿领域之一.服务行业相关的商业模式作为企业成功的基础与核心竞争力,在赢得广泛关注的同时,更面临着巨大的挑战.本文以服务行业为研究对象,运用系统工程的方法分析服务业商业模式的研究进展.首先,本文运用CiteSpace软件,并根据Web of Science核心数据库的相关数据对服务行业商业模式的相关文献进行计量分析.此外,由于服务行业具有范围大、领域广的特点,本文将服务行业细分为五个子领域,分别对其相关研究工作进行综述,从而较为全面地呈现了服务行业商业模式的研究进展,并对未来的研究方向提出相关建议,希望可以引起相关领域的广泛关注.

Systems engineering and service industry business models

With the deepening of economic globalization and the increasingly rapid development of Internet technology, business model has become a hot research focus and an exciting frontier. As the foundation of business success and the core competitiveness, the business model in service industry has aroused wide concern and been faced with enormous challenges. This paper aims at investigating the research progress about business model in service industry by using the methods of systems engineering. To start with, this paper analyzes the relevant literature with bibliometrics based on the CiteSpace software and the Web of Science database. In addition, due to the service industry involving extensive domains, we subdivide service industry into five sub-areas, and review the relevant literature and research comprehensively. In order to drawing more extensive attention about this area, this article presents and studies the development and evolution process of business model focusing on service industry, and proposes some suggestions about the research directions in the future.