| 浅谈高等院校图书馆提高服务质量的措施 |
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| 引用本文： | 蔡玲玲.浅谈高等院校图书馆提高服务质量的措施[J].科技情报开发与经济,2007,17(18):38-39. |
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| 作者姓名： | 蔡玲玲 |
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| 作者单位： | 泉州经贸职业技术学院,福建泉州,362000 |
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| 摘 要： | 针对当前高等院校图书馆服务存在的普遍性的问题,提出树立服务意识,增强工作人员素质,建立培训制度,建立服务质量管理体系,做好读者信息反馈工作,满足不同读者的阅读需求等措施来提高服务质量。
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| 关 键 词： | 高校图书馆 服务质量 读者反馈 |
| 文章编号： | 1005-6033（2007）18-0038-02 |
| 收稿时间： | 2007-03-17 |
| 修稿时间： | 2007-03-17 |
Talking about the Measures for Improving the Service Quality of University Library |
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| CAI Ling-ling.Talking about the Measures for Improving the Service Quality of University Library[J].Sci-Tech Information Development & Economy,2007,17(18):38-39. |
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| Authors: | CAI Ling-ling |
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| Institution: | CAI Ling-ling |
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| Abstract: | In the light of the problems existing in current service of university library, this paper advance some measures for improving the service quality such as establishing the service consciousness, strengthening the quality of librarians, setting up the training system, constructing the service quality control system, dong well the information feedback work, and satisfying the reading requirements of different readers, etc.. |
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| Keywords: | university library service quality feedback of reader |
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