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| A CASE FOR SERVICE SYSTEMS ENGINEERING | |
| 引用本文： | James M.TIEN,Daniel BERG. A CASE FOR SERVICE SYSTEMS ENGINEERING[J]. 系统科学与系统工程学报(英文版), 2003, 12(1): 13-38. DOI: 10.1007/s11518-006-0118-6 |
| 作者姓名： | James M.TIEN Daniel BERG |
| 作者单位： | Department of Decision Sciences and Engineering Systems Rensselaer Polytechnic Institute Troy，New York 12110-3590，U.S.A.，Department of Decision Sciences and Engineering Systems Rensselaer Polytechnic Institute Troy，New York 12110-3590，U.S.A. |
| 摘 要： | A case is made for further developing a branch of systems engineering that focuses on problemsand issues which arise in the service sector We promulgate this special focus not only because of thesize and importance of the service sector but also because of the unique opportunities that systemsengineering can exploit in the design and joint production and delivery of services. We begin byconsidering the economic, technological and demographic contexts within which the service sector hasflourished; we then address both services, especially emerging services, and systems engineering,followed by a discussion of how to advance the field of service systems engineering, and concludingwith several remarks. In particular, a number of service systems engineering methods are identified toenhance the design and production/delivery of services, especially taking advantage of the uniquefeatures that characterize services-namely, services, especially emerging services, are information-driven, customer-centric, e-orien |
| 关 键 词： | 系统工程 服务业 服务系统 信息技术 生产力 消费者 |
A case for service systems engineering |
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| James M. Tien,Daniel Berg. A case for service systems engineering[J]. Journal of Systems Science and Systems Engineering, 2003, 12(1): 13-38. DOI: 10.1007/s11518-006-0118-6 | |
| Authors: | James M. Tien Daniel Berg |
| Affiliation: | Department of Decision Sciences and Engineering Systems Rensselaer Polytechnic Institute Troy, New York 12110-3590, U.S.A. |
| Abstract: | A case is made for further developing a branch of systems engineering that focuses on problems and issues which arise in the service sector. We promulgate this special focus not only because of the size and importance of the service sector but also because of the unique opportunities that systems engineering can exploit in the design and joint production and delivery of services. We begin by considering the economic, technological and demographic contexts within which the service sector has flourished; we then address both services, especially emerging services, and systems engineering, followed by a discussion of how to advance the field of service systems engineering, and concluding with several remarks. In particular, a number of service systems engineering methods are identified to enhance the design and production/delivery of services, especially taking advantage of the unique features that characterize services - namely, services, especially emerging services, are information-driven, customer-centric, e-oriented, and productivity-focused. |
| Keywords: | Service sector systems engineering information technology decision technologies customer-centric productivity |
| 本文献已被 CNKI 维普 万方数据 SpringerLink 等数据库收录！ | |