Purity and Danger of an Information Infrastructure

We critically assess deep-seated assumptions and images of an information infrastructure, namely, that it needs to be uniform, tidy, and nonfragmented. This is necessary because our perception of order is socially constructed and, more importantly, because it has implications. Based on an historical reconstruction of the establishment of a Lotus Notes-based infrastructure in an internationally oriented oil company with 17,000 employees, we describe and analyze the productive role that appeals to an orderly infrastructure play. We trace its sources and describe how it operates. We also identify the implications in terms of choice of technological solution, delegation of organizational roles, and making organizational actors (in)visible.