| 基于模糊积分的客户满意度综合评价算法设计 |
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| 引用本文： | 王继奎.基于模糊积分的客户满意度综合评价算法设计[J].甘肃科学学报,2009,21(1):101-104. |
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| 作者姓名： | 王继奎 |
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| 作者单位： | 兰州商学院,信息工程学院,甘肃,兰州,730000 |
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| 摘 要： | 在制定综合评价指标体系时，很难使各指标完全独立，传统的评价方法显得无能为力．从由模糊数学发展起来的λ模糊测度与Choquet模糊积分入手，在充分分析的基础上给出了基于模糊积分的客户满意度综合评价通用算法，并借助JAVA语言进行了描述．
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| 关 键 词： | λ模糊测度 Choquet模糊积分 DFS算法 综合评价 |
Design of a General Algorithm for Comprehensive Evaluation of Customer's Satisfaction Based on Fuzzy Integral |
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| WANG Ji-kui.Design of a General Algorithm for Comprehensive Evaluation of Customer's Satisfaction Based on Fuzzy Integral[J].Journal of Gansu Sciences,2009,21(1):101-104. |
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| Authors: | WANG Ji-kui |
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| Institution: | WANG Ji-kui (School of Informational Engineering, Lanzhou Commercial College ,Lanzhou 730000, China) |
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| Abstract: | When making a comprehensive evaluation system,it is difficult to make every index completely independent,so traditional evaluation methodsE1-43 will fail. Starting with the 2 fuzzy measure and the Choquet fuzzy integral arising from fuzzy mathematics, a general algorithm for comprehensive evaluation of customer＇s satisfaction is given here and described in JAVA. |
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| Keywords: | λ fuzzy measure Choquet fuzzy integral DFS algorithm comprehensive evaluation |
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