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| 服务流程对提高4S店售后服务客户满意度的影响 | |
| 引用本文： | 季喜军. 服务流程对提高4S店售后服务客户满意度的影响[J]. 科学之友, 2006, 0(8) |
| 作者姓名： | 季喜军 |
| 作者单位： | 山西省交通职业技术学院 山西太原030006 |
| 摘 要： | 通过对4S店服务流程的详细分析,使得我们认识到通过认真执行服务流程的每个环节这一基本服务要求,对提高客户满意度起着十分关键的作用。 |
| 关 键 词： | 客户满意度 服务流程 4S店 |
Influence of Service Process on Improving Customer Satisfaction of After-sale Service in 4S Shop |
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| Ji Xijun. Influence of Service Process on Improving Customer Satisfaction of After-sale Service in 4S Shop[J]. Friend of Science Amateurs, 2006, 0(8) | |
| Authors: | Ji Xijun |
| Abstract: | By the in-depth analysis of the service process of 4S shop, the paper draws the conclusion: Implementing every link of service process plays a crucial role in improving customer satisfaction. |
| Keywords: | customer satisfaction service process 4S shop |
| 本文献已被 CNKI 等数据库收录！ | |