| 基于顾客满意度的成人高等教育教学质量评价模型研究 |
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| 引用本文： | 包含丽.基于顾客满意度的成人高等教育教学质量评价模型研究[J].温州大学学报(自然科学版),2007,28(3):48-52. |
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| 作者姓名： | 包含丽 |
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| 作者单位： | 温州大学国际合作学院,浙江温州,325035 |
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| 摘 要： | 以成人高等教育教学质量的顾客满意度为研究对象,运用层次分析法确定了顾客满意度的指标体系,采用最小二乘法建立了成人高等教育教学质量的顾客满意度数学模型,并通过实证分析,证明了所建模型的正确性.该模型为评价和分析成人高等教育教学质量提供了理论依据和有效方法.
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| 关 键 词： | 顾客满意度 成人教育 教学质量 数学模型 层次分析法 最小二乘法 |
| 文章编号： | 1006-0375(2007)03-0048-05 |
| 修稿时间： | 2007年1月11日 |
Research on Teaching Quality Evaluation Model of Adult Education Based on Customer Satisfaction |
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| BAO Hanli.Research on Teaching Quality Evaluation Model of Adult Education Based on Customer Satisfaction[J].Journal of Wenzhou University Natural Science,2007,28(3):48-52. |
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| Authors: | BAO Hanli |
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| Abstract: | With customer satisfaction of teaching quality of adult education being research object,this paper has adopted AHP to make sure of the index system of customer satisfaction,and set up a mathematical model for customer satisfaction of teaching quality by least square algorithm.An empirical study has proved the accuracy of the model,which provides theoretical basis and effective methods for evaluation and analysis of customer satisfaction of teaching quality of adult education. |
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| Keywords: | Customer Satisfaction Adult Education Teaching Quality Mathematical Model Analytic Hierarchy Process Least Square Algorithm |
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