改进的质量功能展开——（Ⅰ）理论框架

在系统地研究和总结传统的质量功能展开（ＱＦＤ）理论与方法及最新进展的基础上，以顾客满意程度为总体目标，以层次分析法为系统分解、展开的原理，建立了ＱＦＤ理论的改进框架，即顾客满意递阶层次结构，并对其合理性和正确性进行了分析。所建立的改进框架，从理论研究而言，克服了传统的展开框架——质量屋（ＨｏｕｓｅｏｆＱｕａｌｉｔｙ）所存在的严重缺陷，大大改进了顾客满意展开精度和评价结果的精确程度，从而进一步完善和发展了ＱＦＤ的理论与方法；从应用前景和现实意义而言，增强了ＱＦＤ的有效性和适用性.

Improved Quality Function Deployment (Ⅰ)Theoretical Framework

According to the Preinciple of the Analytic Hierarchy Process(AHP),this paper establishes an improved deployment framework by taking customer satisfaction as overall objective, namely, customer satisfaction hierarchy (CSH),and the reasonableness and correctness of the CSH is analysized.From theoretical aspect.The CSH overcomes the weakness of traditional deployment framework-House of Quality, and improves greatly the accuracy of deployment of customer satisfaction and evaluative results, and then developes QFD's theory and method. On the other hand, the CSH enhances the effectiveness and applicability of QFD .