基于前景理论的门诊预约决策方法

针对患者给出关于医生和就诊时段的偏好排序的门诊预约决策问题，给出了一种基于前景理论的门诊预约决策方法.首先依据患者给出的关于医生的偏好排序，分别建立了针对医生的损失矩阵和收益矩阵，然后依据前景理论和矩阵规范化方法，构建了针对医生的规范化前景矩阵；类似地，依据患者给出的关于就诊时段的偏好排序，分别建立了针对就诊时段的损失矩阵和收益矩阵，进而构建了针对就诊时段的规范化前景矩阵；通过构建患者在各就诊时段内接受医生服务的综合前景矩阵，以所有患者综合前景值之和最大为目标，建立了门诊预约决策的优化模型，通过模型求解得到最终的预约决策结果.最后通过一个算例说明了提出方法的可用性.

A Decision-Making Method for Outpatient Appointment Based on Prospect Theory

For the outpatient appointment decision problem in which patients′ preferences for service time periods and doctors are given， a decision-making method for outpatient appointment based on prospect theory was proposed. Firstly， loss matrix and revenue matrix were given based on patients′ preferences for doctors， and then the standardized property matrix for doctors was proposed according to prospect theory and matrix standardized method; similarly， loss matrix and revenue matrix were given based on patients′ preferences for service time periods， and then the standardized property matrix for service time periods was proposed; further，by establishing the integrated property matrix of patients served by doctors in each time period， an optimization model that aims for maximizing the sum of patients′ integrated property values was developed， and the appointment decision result could be obtained by solving the model. Finally， an example was given to illustrate the use of the proposed method.