| Customer Satisfaction Theory Applied in the Housing Industry： An Empirical Study of Low-Priced Housing in Beijing |
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| 引用本文： | 杨松,朱嬿.Customer Satisfaction Theory Applied in the Housing Industry： An Empirical Study of Low-Priced Housing in Beijing[J].清华大学学报,2006,11(6):667-674. |
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| 作者姓名： | 杨松 朱嬿 |
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| 作者单位： | Department of Construction Management Tsinghua University，Department of Construction Management，Tsinghua University，Beijing 100084，China，Beijing 100084，China |
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| 基金项目： | Supported by the National Natural Science Foundation of China (No. 79970007) |
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| 摘 要： | Introduction With the housing reform which began in the 1990s in China, the housing industry has grown rapidly in re- cent years, but the quality of housing, especially the quality of low-priced housing, has been recognized to be a problem by government a…
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| 关 键 词： | 住宅业 客户满意理论 业主满意程度 北京 廉租房 房地产业 |
| 收稿时间： | 2005-05-16 |
| 修稿时间： | 2005-05-162005-11-18 |
Customer Satisfaction Theory Applied in the Housing Industry: An Empirical Study of Low-Priced Housing in Beijing |
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| Song Yang, &#x; ,Yan Zhu, &#x; ¿.Customer Satisfaction Theory Applied in the Housing Industry: An Empirical Study of Low-Priced Housing in Beijing[J].Tsinghua Science and Technology,2006,11(6):667-674. |
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| Authors: | Song Yang &#x; Yan Zhu &#x; ¿ |
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| Institution: | aDepartment of Construction Management, Tsinghua University, Beijing 100084, China |
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| Abstract: | A household satisfaction index (HSI) model based on the American customer satisfaction index (ACSI) model was fit to the housing industry in China and used with the software LISREL to measure the HSI in Beijing. Specifically, the empirical study analyzes the HSI of low-priced housing in Beijing. The results show that the HSI model is valid and the customer satisfaction theory can effectively analyze the housing industry. The results can help illustrate the factors which most affect customer satisfaction, and can be used to not only enhance the quality of homes and promote the housing market, but also to improve the standard of living for lower income people and provide suggestions to policy makers. |
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| Keywords: | customer satisfaction household satisfaction housing product housing market housing industry |
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