| 图书馆读者满意度的模糊综合评判 |
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| 引用本文： | 马晓英,张国海,庞海珍,王兰华,李晓辉.图书馆读者满意度的模糊综合评判[J].河北科技师范学院学报,2004,18(3):53-56. |
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| 作者姓名： | 马晓英 张国海 庞海珍 王兰华 李晓辉 |
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| 作者单位： | 河北科技师范学院,图书馆,河北,秦皇岛,066600;河北科技师范学院,图书馆,河北,秦皇岛,066600;河北科技师范学院,图书馆,河北,秦皇岛,066600;河北科技师范学院,图书馆,河北,秦皇岛,066600;河北科技师范学院,图书馆,河北,秦皇岛,066600 |
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| 摘 要： | 运用模糊数学理论在已有的读者满意度评价指标体系基础上，提出了一种全新的读者满意度评判方法——模糊综合评判法，该方法能够比较客观公正地对图书馆读者服务的满意程度进行评价，为图书馆全面质量管理评估的开展提供新的可行性评价方法，并通过实例验证了该方法的有效性。
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| 关 键 词： | 图书馆 读者满意度 模糊综合评判 |
| 文章编号： | 1672-7983(2004)03-0053-04 |
| 修稿时间： | 2004年4月16日 |
The Fuzzy Comprehensive Evaluation of the Readers' Satisfaction Degree in Library |
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| MA Xiao-ying,ZHANG Guo-hai,PANG Hai-zhen,WANG Lan-hua,LI Xiao-hui.The Fuzzy Comprehensive Evaluation of the Readers' Satisfaction Degree in Library[J].Journal of Hebei Normal University of Science & Technology,2004,18(3):53-56. |
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| Authors: | MA Xiao-ying ZHANG Guo-hai PANG Hai-zhen WANG Lan-hua LI Xiao-hui |
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| Abstract: | The authors put forward a novel evaluation method-the fuzzy comprehensive evaluation that used the theory of fuzzy mathematics on the basis of the former evaluation index system of the readers'satisfaction degree.This method can pass the fair and objective judgment on the readers'satisfaction degree,and offer a novel feasible method for the all-sided quality administration of library.For its effect,this method has been tested by some living examples. |
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| Keywords: | library readers' satisfaction degree fuzzy comprehensive evaluation |
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