| 医疗服务质量的模糊综合评判方法 |
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| 引用本文： | 王恕,汪定伟.医疗服务质量的模糊综合评判方法[J].东北大学学报(自然科学版),2004,25(6):535-538. |
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| 作者姓名： | 王恕 汪定伟 |
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| 作者单位： | 东北大学信息科学与工程学院,辽宁沈阳,110004 |
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| 摘 要： | 以PZB服务质量模型为基础,采用问卷调查和模糊多属性决策法来确定评估医疗服务质量的因素及各指标的权重,并提出医疗服务质量的模糊综合评判模型·调查研究依据4个评估因素以及19个评估指标,发现医疗设备齐全和医疗质量效果是患者最看重的两项指标,表明应用模糊综合评判方法来评估医疗服务质量是可行的,其分析结果可以作为医院改善医疗服务质量的参考·
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| 关 键 词： | 医疗服务质量 模糊综合评判 问卷调查 模糊语意尺度 模糊多属性决策 PZB模型 |
| 文章编号： | 1005-3026(2004)06-0535-04 |
| 修稿时间： | 2003年12月19 |
Comprehensive Fuzzy Evaluation for Medical-Care Quality |
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| WANG Shu,WANG Ding-wei.Comprehensive Fuzzy Evaluation for Medical-Care Quality[J].Journal of Northeastern University(Natural Science),2004,25(6):535-538. |
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| Authors: | WANG Shu WANG Ding-wei |
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| Institution: | (1) Sch. of Info. Sci. and Eng., Northeastern Univ., Shenyang 110004, China |
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| Abstract: | Based on Parasuraman, Zeithaml, Berry (PZB) model for service quality, a comprehensive fuzzy evaluation model for medical-care quality is presented, of which the performance criteria and criterion weights are both determined by the questionnaire method and fuzzy multiple attribute decision making. It's found that satisfactory medical equipments and good medical-care results are the most important ones among the 19 performance criteria through a 4-factor investigation made to the study. The result proves the feasibility of evaluating medical-care quality with comprehensive fuzzy evaluation method and offers directions for future improvement of hospitals. |
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| Keywords: | medical-care quality comprehensive fuzzy evaluation questionnaire fuzzy linguistic scale fuzzy multiple attribute decision making PZB model |
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